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address already linked in another profile #5347

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yecril71pl opened this issue Dec 19, 2022 · 2 comments
Open

address already linked in another profile #5347

yecril71pl opened this issue Dec 19, 2022 · 2 comments

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@yecril71pl
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I have a support account and a Firefox account using the same e-mail address. I cannot log in to support. I get the following message: The email used with this Firefox Account is already linked in another profile.

@escattone
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escattone commented Jan 26, 2023

Sorry for the delay @yecril71pl! Are you still experiencing this problem? I assume you're using the same email that you show in your GitHub profile?

@yecril71pl
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I have switched my main address to the one with which I had registered my Firefox profile and I am able to log in now. However, this is suboptimal for me, I would prefer to use the address I had used before profiles were created. I cannot do that because when we add a secondary address to a profile, we do not check that the address has not been used for support before — and then this address gets effectively disabled, to much frustration of its owner.

@akatsoulas akatsoulas moved this to ❓ triage in Mozilla Support Jul 17, 2023
@akatsoulas akatsoulas moved this from ❓ triage to 🗄 backlog in Mozilla Support Apr 30, 2024
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