Status is stuck on 'In progress via API'

[DS-WEB1]

I have updated my app's screenshot image(s) in 4 different languages.

The log shows I have successfully uploaded the zip, but even after 24 hours my submission status is "In progress via API" in the Dashboard. If I view the submission, everything is marked as Unchanged.

I appreciate any assistance on this.

[IsmailHassani]

I have the same issues for some time.
It looks like several issues are causing this issue.

• the package upload generates an timeout causing incomplete uploads
• previous packages are not marked as removed as supposed
  Both problems are causing the update to hang.

[pulla2908]

@DS-WEB1 I had the same issue some days ago. I waited for a day or even more. Then I opened the submission and submitted it manual to the store. It seems for me it stucks in the workflow of submission for some reasons.

[inforithmics]

I have the same issue, somehow it doesn't start the certification process. I although opened the submission and manually started the Certification Process (Submit to Store).
First I had to fix the submitted packages. Because an invalid package was there (duplicate Number) and saving the packages removed it.

[inforithmics]

It seems to work now again.

[bmacombe]

I've been seeing this issue also and still am. It appears to be stuck "In progress via API" and the agent is waiting on "CommitStarted". I've also noticed when I look at the submission in partner center it doesn't seem to have the new package (version) included...only the previous.

[louis-wuitton]

Can anyone share me the release pipeline you use that run into the issues?

[bmacombe]

@louis-wuitton I'd be glad to, I exported the json of mine, how would you like me to send it? I'd rather not publicly post it.

[louis-wuitton]

You can send it to my work email: [email protected]

[SuperJMN]

I'm getting the same issue. "In progress via API", no change for 4 days.

[louis-wuitton]

I see. There are some similar app submissions got stuck on Windows Store on the stage "In Progress via API" for a while last week. If you can please give me the appId of your application. If you have the submission ID that would be great. I will forward this to the Store Ingestion V team ([email protected]) because they can really dive deep and investigate the issues.

[SuperJMN]

@louis-wuitton I have just sent the message to them, but I got it rejected. I don't know where to find the App Id. I have taken a snapshot of my app identity. Can you get the required info from it?

Thanks in advance!