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OPS30: Learning From Failure

Learning Path

Session Abstract

Incidents will happen—there’s no doubt about that. The key question is whether you will treat them as a learning opportunity to make your operations practice better or just as a loss of time, money, and reputation.

In this session, you’ll dive into one of the most important topics for improving reliability: how to learn from failure. We’ll listen in on one of Tailwind Traders post-incident reviews, often called a postmortem so we can see how it is done. You’ll learn how to shape and run this process so it actually yields value from something that would ordinarily be just a failure. After this session, you’ll be able to build a key feedback loop in your organization that turns unplanned outages into opportunities


Table of Contents

Resources Links
PowerPoint - Presentation
Videos - Microsoft Ignite Orlando Recording
- Demo 1 explanation: Using Graph API to export a Teams incident discussion
- Demo 2 explanation: Creating dashboards to show an incident (dashboards as code)
- Demo 3 explanation: Querying the activity log via log analytics
Demos - Demo 1 - Using Graph API to export a Teams incident discussion
- Demo 2 - Creating dashboards to show an incident (dashboards as code)
- Demo 3 - Querying the activity log via log analytics to determinre what changed

How To Use

Welcome, Presenter!

We're glad you are here and look forward to your delivery of this amazing content. As an experienced presenter, we know you know HOW to present so this guide will focus on WHAT you need to present. It will provide you a full run-through of the presentation created by the presentation design team.

Along with the video of the presentation, this document will link to all the assets you need to successfully present including PowerPoint slides and demo instructions & code.

  1. Read document in its entirety.
  2. Watch the video presentation
  3. Ask questions of the Lead Presenter

Assets in Train-The-Trainer kit

  • This guide
  • PowerPoint presentation including notes for each slide here
  • Full-length recording of presentation Ignite Orlando recording
  • Director Cut Full-length recording of presentation COMING SOON
  • Individual recordings of stage-ready hands-on demos (embedded in slide deck), explanation videos listed above.