System hangs on clipboard request #36704
Labels
Issue-Bug
Something isn't working
Needs-Triage
For issues raised to be triaged and prioritized by internal Microsoft teams
Microsoft PowerToys version
0.87.1.0
Installation method
PowerToys auto-update
Running as admin
No
Area(s) with issue?
Advanced Paste
Steps to reproduce
OS: Windows 11
Open programs: Discord, Firefox
I decided to try and paste a link I had previously copied into the Discord text box. It wasn't the most recent thing I copied, so I pressed Windows key + V to bring up the clipboard history. Upon performing this action, the little clipboard window appeared but had no contents at all (no "Your clipboard is empty" prompt) and the computer displayed unusual behavior.
Error log: 2025-01-05.txt
✔️ Expected Behavior
The clipboard should show my recently copied links and files, as normal, and the computer should continue running normally
❌ Actual Behavior
After I opened the clipboard, my computer immediately became unresponsive. I could move the mouse but no mouse clicks or keyboard interactions had any apparent effect. Computer's fans spun up as if the CPU was under high load. After about a minute, both my laptop screen and connected external display changed to a black screen, then after another minute the screens turned off entirely (at which point the external display showed "No signal"). The computer's fans were still running, but I pressed the power button once to try and turn the display back on, and after a bit longer the lock screen appeared and I was able to use my computer and clipboard normally. PowerToys brought up a window displaying the error logs attached above.
Other Software
No response
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