diff --git a/src/open_inwoner/openzaak/notifications.py b/src/open_inwoner/openzaak/notifications.py
index 613d43891e..4dcbe9ea29 100644
--- a/src/open_inwoner/openzaak/notifications.py
+++ b/src/open_inwoner/openzaak/notifications.py
@@ -83,7 +83,8 @@ def handle_zaken_notification(notification: Notification):
     if not roles:
         log_system_action(
             f"ignored {r} notification: cannot retrieve rollen for case {case_url}",
-            log_level=logging.ERROR,
+            # NOTE this used to be logging.ERROR, but as this is also our first call we get a lot of 403 "Niet geautoriseerd voor zaaktype"
+            log_level=logging.INFO,
         )
         return
 
diff --git a/src/open_inwoner/openzaak/tests/test_notification_zaak_infoobject.py b/src/open_inwoner/openzaak/tests/test_notification_zaak_infoobject.py
index 4f0283dea1..6edfea7c77 100644
--- a/src/open_inwoner/openzaak/tests/test_notification_zaak_infoobject.py
+++ b/src/open_inwoner/openzaak/tests/test_notification_zaak_infoobject.py
@@ -98,7 +98,7 @@ def test_zio_bails_when_no_roles_found_for_case(self, m, mock_handle: Mock):
         self.assertTimelineLog(
             "ignored zaakinformatieobject notification: cannot retrieve rollen for case https://",
             lookup=Lookups.startswith,
-            level=logging.ERROR,
+            level=logging.INFO,
         )
 
     def test_zio_bails_when_no_emailable_users_are_found_for_roles(
diff --git a/src/open_inwoner/openzaak/tests/test_notification_zaak_status.py b/src/open_inwoner/openzaak/tests/test_notification_zaak_status.py
index 5f882eee50..aec3e39357 100644
--- a/src/open_inwoner/openzaak/tests/test_notification_zaak_status.py
+++ b/src/open_inwoner/openzaak/tests/test_notification_zaak_status.py
@@ -94,7 +94,7 @@ def test_status_bails_when_no_roles_found_for_case(self, m, mock_handle: Mock):
         self.assertTimelineLog(
             "ignored status notification: cannot retrieve rollen for case https://",
             lookup=Lookups.startswith,
-            level=logging.ERROR,
+            level=logging.INFO,
         )
 
     def test_status_bails_when_no_emailable_users_are_found_for_roles(