"Can not resolve reCAPTCHA parameter" entries in exception.log for Google reCAPTCHA Admin Panel #34975

stevekem · 2022-01-14T23:10:14Z

Preconditions (*)

Magento 2.4.3-p1

Steps to reproduce (*)

Go to Configuration > Security > Google reCAPTCHA Admin Panel
Add your Google API Website Key & Google API Secret Key to any reCAPTCHA below:

reCAPTCHA v2 ("I am not a robot")
reCAPTCHA v2 Invisible
reCAPTCHA v3 Invisible

Select your reCAPTCHA version (with API keys above) for either below:

Enable for Login
Enable for Forgot Password

Save config
Flush cache

Expected result (*)

No entry in var/log/exception.log file

Actual result (*)

Below entry every few seconds/minutes constantly with no traffic:

main.ERROR: Can not resolve reCAPTCHA parameter. {"exception":"[object] (Magento\Framework\Exception\InputException(code: 0): Can not resolve reCAPTCHA parameter. at /home/xxxxxxx/public_html/vendor/magento/module-re-captcha-ui/Model/CaptchaResponseResolver.php:25)"} []

Getting around 12,000 entry lines every 24 hours in exception.log file which is getting huge in a short period of time.
Keys have been triple checked to make sure correct, even created new ones with no change in behavior.
reCAPTCHA for both Admin and Frontend seems to be working.
Only known way to stop entries is disable both "Enable for Login" and "Enable for Forgot Password" for Admin Storefront.
reCAPTCHA for Frontend storefront isn't experiencing this issue for us for all enabled areas.

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

Severity: S0 - Affects critical data or functionality and leaves users without workaround.
Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

m2-assistant · 2022-01-18T06:01:38Z

Hi @engcom-Hotel. Thank you for working on this issue.
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0xMatt · 2022-01-19T13:49:56Z

Same issue. Happens all the time.

[2022-01-17 14:31:45] main.ERROR: Can not resolve reCAPTCHA parameter. {"exception":"[object] (Magento\\Framework\\Exception\\InputException(code: 0): Can not resolve reCAPTCHA parameter. at /var/www/html/magento/vendor/magento/module-re-captcha-ui/Model/CaptchaResponseResolver.php:25)"} []

[2022-01-17 16:21:40] main.ERROR: Can not resolve reCAPTCHA parameter. {"exception":"[object] (Magento\\Framework\\Exception\\InputException(code: 0): Can not resolve reCAPTCHA parameter. at /var/www/html/magento/vendor/magento/module-re-captcha-ui/Model/CaptchaResponseResolver.php:25)"} []

Captcha works. The badge is loaded and visible. When I go to log in, I'll get an error message saying something went wrong. I'll have to log in 2-3 times and around the third time it'll let me in. No javascript console errors are present during this issue.

stevekem · 2022-01-20T01:38:49Z

Captcha works. The badge is loaded and visible. When I go to log in, I'll get an error message saying something went wrong. I'll have to log in 2-3 times and around the third time it'll let me in. No javascript console errors are present during this issue.

Yes this happens as well, I forgot to mention that. Thank you!

stevekem · 2022-01-20T19:14:46Z

Just wanted to note that we are getting the "Something went wrong with reCAPTCHA. Please contact the store owner." error on frontend too, not just on Admin. The 12,000+ daily log entries are happening with Admin module though.

ihor-sviziev · 2022-01-26T15:20:50Z

We got the same issue, but after analyzing it - it looks like we're getting a lot of such messages because some bot(s) are trying to create a customer, and captcha validation fails for them. We weren't able to reproduce this issue ourselves.

stevekem · 2022-01-26T16:20:01Z

We got the same issue, but after analyzing it - it looks like we're getting a lot of such messages because some bot(s) are trying to create a customer, and captcha validation fails for them. We weren't able to reproduce this issue ourselves.

Thanks for the info! How could we verify if that is the case for us as well?

ihor-sviziev · 2022-01-26T16:25:56Z

@stevekem, we analyzed logs, the interval between requests from the same IP address was ~0-3 sec (usually people don't do requests so quickly), the requests were to /customer/account/create/, /customer/account/createpost/ and to /customer/account/create/<product_url_path>/.
The last case links are not available on the website, so that's some bot for sure.

stevekem · 2022-01-26T16:32:30Z

@ihor-sviziev Ok gotcha! If it is the bots, just block them in robots? Did that resolve the issue for you?

ihor-sviziev · 2022-01-26T16:45:37Z

@stevekem that looks like bots that are trying to hack or do something similar by creating a new customer

stevekem · 2022-01-26T16:51:49Z

@ihor-sviziev In your case, did you block the bots in robots.txt to resolve the issue?

ihor-sviziev · 2022-01-26T16:57:23Z

@stevekem yes, the requests starting with /customer/ are blocked by default and we're not removed that.

stevekem · 2022-01-26T17:01:17Z

@ihor-sviziev Thank you, appreciate it! Will check our logs and see if that's the case for us as well.

m2-assistant · 2022-03-01T06:40:19Z

Hi @engcom-Delta. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
Details
If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.
2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.
3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.
4. Verify that the issue is reproducible on 2.4-develop branch
Details
- Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
- If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
- If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
5. Add label Issue: Confirmed once verification is complete.
6. Make sure that automatic system confirms that report has been added to the backlog.

engcom-Delta · 2022-03-03T08:58:12Z

Hi @stevekem ,
Thank you for reporting the issue,We are unable to reproduce the issue on Magento 2.4 develop branch.Please review provided steps.
Steps Followed:

1.Login to admin Panel
2.Go to Stores-->Configuration-->Security-->Google Recaptcha Admin Panel-->reCAPTCHA v2("I am not a robot)
3.Added Google API Website Key and Google API Secret Key to reCAPTCHA v2("I am not a robot)
4.Enabled for Login
Enabled for Forgot Password
5.Saved the configuration
6.Flush Cache

Actual Results
1.No entry in var/log/exception.log file

Hence Adding the label "Needs Update"

engcom-Delta · 2022-03-21T09:43:46Z

We have noticed that this issue has not been updated for a period of more than 14 Days.
Hence we assume that this issue is fixed now, so we are closing it. Please raise a fresh ticket or reopen this ticket if you need more assistance on this.

knoorani-ijona · 2022-04-13T13:19:37Z

We are still facing this issue. In my case, a captcha is needed for the newsletter subscription form. Same error.
[2022-04-13 13:13:03] main.ERROR: Can not resolve reCAPTCHA parameter. {"exception":"[object] (Magento\\Framework\\Exception\\InputException(code: 0): Can not resolve reCAPTCHA parameter. at /home/xxxxxx/public_html/vendor/magento/module-re-captcha-ui/Model/CaptchaResponseResolver.php:25)"} []

Hanhan1989 · 2022-04-17T05:55:53Z

@engcom-Delta @knoorani-ijona Same problem in Magento 2.4.4 in admin loggin page. it seems that the error is reproduced only in production mode
main.ERROR: Magento\Framework\Exception\InputException: Can not resolve reCAPTCHA parameter. in vendor/magento/module-re-captcha-ui/Model/CaptchaResponseResolver.php:25

Hanhan1989 · 2022-04-17T22:20:48Z

In my case, there were two javascript errors that caused me to not be able to log in. These errors are due to the minification of the collapse.js and tab.js files in the lib/web/jquery/bootstrap/ path.

So the solution to this problem has been to exclude those files from the minification.

<?xml version="1.0"?>
<config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="urn:magento:module:Magento_Store:etc/config.xsd">
    <default>
        <dev>
            <js>
                <minify_exclude>
                    <collapse>/jquery/bootstrap/collapse</collapse>
                    <tab>/jquery/bootstrap/tab</tab>
                </minify_exclude>
            </js>
        </dev>
    </default>
</config>

Themageguru · 2022-04-28T07:41:13Z

Hello, We got the same issue in magento version 2.4.3. lot of exception errors in log file. Also, I did try above all solution but didn't work any one. Any update on this issue.

jorgb90 · 2024-04-10T06:54:23Z

Issue also still here! For me it has something to do with bots (I think) cause its always happening in the night. The form itself and during the day it's working perfectly fine with Recaptcha.

indrisepos · 2024-09-12T19:20:23Z

I have the same problem. We are using Magento2.4.7-p2

arvind-curotec · 2024-10-07T15:08:02Z

Having same issue, no resolution.

devvolunteeruk · 2024-11-05T14:53:29Z

Having the same issue on Magento 2.4.7-p2, been seeing it since 2.4.6 on our installation

engcom-Hotel · 2024-11-07T09:48:02Z

Hello @devvolunteeruk @arvind-curotec,

We have tried to reproduce the issue in the latest development branch i.e. 2.4-develop but the issue is not reproducible for us. We have used Recaptcha v2 (I am not a robot).

There are no log entries with the specified error in the main description. Please let us know if we missed anything.

Thanks

jmonrove · 2024-11-08T15:26:03Z

Same issue with V3 on 2.4.6-p8

engcom-Hotel · 2024-11-11T06:31:12Z

Hello @jmonrove,

Please try to reproduce the issue either in the latest development branch i.e. 2.4-develop or the latest stable version.

We have tried to reproduce the issue in the development branch and it is not reproducible for us.

Thanks

mcspronko · 2024-11-12T11:04:23Z

The issue exists on Magento 2.4.6-p8 Open Source.

engcom-Hotel · 2024-11-12T14:26:48Z

Hello @mcspronko,

We recommend you please upgrade your instance to the latest stable version and let us know if you are still able to reproduce the issue.

Thanks

mcspronko · 2024-11-12T19:57:44Z

Hello @engcom-Hotel

We are on the latest stable version of Magento. The 2.4.7-p3 has a bug with Cart Price Rules that we can't move to this version as of now.

engcom-Hotel · 2024-11-13T08:58:05Z

Thanks @mcspronko for the reply!

Are you facing the issue mentioned in the main description in 2.4.7-p3? If yes, can you please let us know the steps to reproduce it? Also, please try to reproduce the issue in the latest development branch, 2.4-develop and let us know if the issue is reproducible for you or not because for us the issue is not reproducible.

Thanks

mcspronko · 2024-11-13T14:23:32Z

@engcom-Hotel

The 2.4.7-p3 has a bug with Cart Price Rules, not related to Captcha.

engcom-Hotel · 2024-11-14T08:22:19Z

Hello @mcspronko,

This issue has been created for the recaptcha bug and is no longer reproducible. Please create a new issue and explain the bug with the Cart price rules there.

Thanks

mcspronko · 2024-11-14T08:50:24Z

@engcom-Hotel you asked me to update to the latest stable version where i replied that 2.4.7-p3 is not stable due to a bug with price cart rules. I am fully aware that the current issue is about captcha.

mostafa-elkholy · 2024-11-15T22:56:00Z

I have the same issue with Magento 2.4.6-p3 updated to 2.4.6-p8 & 2.4.7-p3 and have the same issue of the reCAPTCHA

[2024-11-14T22:29:28.584459+00:00] main.ERROR: Magento\Framework\Exception\InputException: Can not resolve reCAPTCHA parameter. in /home/1218041.cloudwaysapps.com/rrkkmbpnmd/public_html/vendor/magento/module-re-captcha-ui/Model/CaptchaResponseResolver.php:25
Stack trace:
#0 vendor/magento/module-re-captcha-ui/Model/RequestHandler.php(112): Magento\ReCaptchaUi\Model\CaptchaResponseResolver->resolve()
#1 vendor/magento/module-re-captcha-customer/Observer/CreateCustomerObserver.php(67): Magento\ReCaptchaUi\Model\RequestHandler->execute()
#2 vendor/magento/framework/Event/Invoker/InvokerDefault.php(88): Magento\ReCaptchaCustomer\Observer\CreateCustomerObserver->execute()
#3 vendor/magento/framework/Event/Invoker/InvokerDefault.php(74): Magento\Framework\Event\Invoker\InvokerDefault->_callObserverMethod()
#4 vendor/magento/framework/Event/Manager.php(65): Magento\Framework\Event\Invoker\InvokerDefault->dispatch()
#5 generated/code/Magento/Framework/Event/Manager/Proxy.php(95): Magento\Framework\Event\Manager->dispatch()
#6 vendor/magento/framework/App/FrontController.php(279): Magento\Framework\Event\Manager\Proxy->dispatch()
#7 vendor/magento/framework/App/FrontController.php(211): Magento\Framework\App\FrontController->dispatchPreDispatchEvents()
#8 vendor/magento/framework/App/FrontController.php(147): Magento\Framework\App\FrontController->processRequest()
#9 vendor/magento/framework/Interception/Interceptor.php(58): Magento\Framework\App\FrontController->dispatch()
#10 vendor/magento/framework/Interception/Interceptor.php(138): Magento\Framework\App\FrontController\Interceptor->___callParent()
#11 vendor/nitropack/magento2-extension/Plugin/CacheDelivery/LocalCachePlugin.php(183): Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception{closure}()
#12 vendor/magento/framework/Interception/Interceptor.php(135): NitroPack\NitroPack\Plugin\CacheDelivery\LocalCachePlugin->aroundDispatch()
#13 vendor/magento/module-store/App/FrontController/Plugin/RequestPreprocessor.php(99): Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception{closure}()
#14 vendor/magento/framework/Interception/Interceptor.php(135): Magento\Store\App\FrontController\Plugin\RequestPreprocessor->aroundDispatch()
#15 vendor/magento/module-page-cache/Model/App/FrontController/BuiltinPlugin.php(71): Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception{closure}()
#16 vendor/magento/framework/Interception/Interceptor.php(135): Magento\PageCache\Model\App\FrontController\BuiltinPlugin->aroundDispatch()
#17 vendor/magento/framework/Interception/Interceptor.php(153): Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception{closure}()
#18 generated/code/Magento/Framework/App/FrontController/Interceptor.php(23): Magento\Framework\App\FrontController\Interceptor->___callPlugins()
#19 vendor/magento/framework/App/Http.php(116): Magento\Framework\App\FrontController\Interceptor->dispatch()
#20 generated/code/Magento/Framework/App/Http/Interceptor.php(23): Magento\Framework\App\Http->launch()
#21 vendor/magento/framework/App/Bootstrap.php(264): Magento\Framework\App\Http\Interceptor->launch()
#22 pub/index.php(30): Magento\Framework\App\Bootstrap->run()

bjolysharp · 2025-01-03T15:06:20Z

Why is this issue closed? We're still seeing the issue on Magento 2.4.7-p3:

[2025-01-03T13:21:50.059509+00:00] main.ERROR: Magento\Framework\Exception\InputException: Can not resolve reCAPTCHA parameter. in /chroot/home/.../html/vendor/magento/module-re-captcha-ui/Model/CaptchaResponseResolver.php:25

alexandresoaresramos · 2025-01-27T17:15:17Z

2.4.7 p3

{main} {"exception":"[object] (Magento\Framework\Exception\InputException(code: 0): Can not resolve reCAPTCHA parameter. at /home/viprac/public_html/vendor/magento/module-re-captcha-ui/Model/CaptchaResponseResolver.php:25)"} []

drabikowy · 2025-01-28T07:33:42Z

We have the same issue, I don't know why this ticket was closed with so many reports about issue existence.
Logs are spammed for us with the same errors.

engcom-Delta · 2025-01-29T12:56:03Z

Hi @stevekem ,

Thanks for your reporting and collaboration.
We have tried to reproduce the issue in 2.4.7-p3 instance and the issue is reproducible. Kindly refer the screenshots.

Steps to reproduce

Go to Configuration > Security > Google reCAPTCHA Admin Panel
Add your Google API Website Key & Google API Secret Key to any reCAPTCHA below:
reCAPTCHA v2 ("I am not a robot")
reCAPTCHA v2 Invisible
reCAPTCHA v3 Invisible
3.Select your reCAPTCHA version (with API keys above) for either below:
Enable for Login
Enable for Forgot Password
Save config
Flush cache
Observe exception.log
error displays - (Magento\Framework\Exception\InputException(code: 0): Can not resolve reCAPTCHA parameter. at C:\xampp8.2php\htdocs\magento247p3\vendor\magento\module-re-captcha-ui\Model\CaptchaResponseResolver.php:25)"} []

Thanks.

github-jira-sync-bot · 2025-01-29T12:57:59Z

❌ Cannot export the issue. This GitHub issue is already linked to Jira issue(s): https://jira.corp.adobe.com/browse/AC-3179

m2-community-project bot added the Issue: ready for confirmation label Jan 14, 2022

engcom-Hotel self-assigned this Jan 18, 2022

engcom-Hotel removed their assignment Jan 21, 2022

engcom-Delta self-assigned this Mar 1, 2022

engcom-Delta added Issue: needs update Additional information is require, waiting for response and removed Issue: ready for confirmation labels Mar 3, 2022

engcom-Delta added the Area: Admin UI label Mar 3, 2022

engcom-Delta closed this as completed Mar 21, 2022

engcom-Hotel added this to High Priority Backlog Aug 19, 2024

engcom-Hotel moved this to Done in High Priority Backlog Aug 19, 2024

engcom-Hotel added the Component: Captcha label Nov 14, 2024

engcom-Delta reopened this Jan 29, 2025

"Can not resolve reCAPTCHA parameter" entries in exception.log for Google reCAPTCHA Admin Panel #34975

"Can not resolve reCAPTCHA parameter" entries in exception.log for Google reCAPTCHA Admin Panel #34975

Comments

stevekem commented Jan 14, 2022 • edited Loading

Preconditions (*)

Steps to reproduce (*)

Expected result (*)

Actual result (*)

m2-assistant bot commented Jan 18, 2022

0xMatt commented Jan 19, 2022

stevekem commented Jan 20, 2022

stevekem commented Jan 20, 2022

ihor-sviziev commented Jan 26, 2022

stevekem commented Jan 26, 2022

ihor-sviziev commented Jan 26, 2022

stevekem commented Jan 26, 2022

ihor-sviziev commented Jan 26, 2022 • edited Loading

stevekem commented Jan 26, 2022

ihor-sviziev commented Jan 26, 2022

stevekem commented Jan 26, 2022

m2-assistant bot commented Mar 1, 2022

engcom-Delta commented Mar 3, 2022

engcom-Delta commented Mar 21, 2022

knoorani-ijona commented Apr 13, 2022

Hanhan1989 commented Apr 17, 2022 • edited Loading

Hanhan1989 commented Apr 17, 2022 • edited Loading

Themageguru commented Apr 28, 2022 • edited Loading

jorgb90 commented Apr 10, 2024 • edited Loading

indrisepos commented Sep 12, 2024

arvind-curotec commented Oct 7, 2024

devvolunteeruk commented Nov 5, 2024

engcom-Hotel commented Nov 7, 2024

jmonrove commented Nov 8, 2024

engcom-Hotel commented Nov 11, 2024

mcspronko commented Nov 12, 2024

engcom-Hotel commented Nov 12, 2024

mcspronko commented Nov 12, 2024

engcom-Hotel commented Nov 13, 2024

mcspronko commented Nov 13, 2024

engcom-Hotel commented Nov 14, 2024

mcspronko commented Nov 14, 2024

mostafa-elkholy commented Nov 15, 2024 • edited Loading

bjolysharp commented Jan 3, 2025

alexandresoaresramos commented Jan 27, 2025

drabikowy commented Jan 28, 2025

engcom-Delta commented Jan 29, 2025

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stevekem commented Jan 14, 2022 •

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