Vendors can make up an important part of our community, and our Slack Workspace provides a unique method to engage with a user base directly, but vendors should adhere to the following guidelines to help ensure they do not engage in behaviour that violates our Code of Conduct.
It is not permitted to direct message or use other communications tools to contact a member of our community for the purposes of promoting your product without their clear permission beforehand.
Vendor: Hey @personX, is it ok if I message you about #productY?
personX: Sure, that's fine.
- Sending direct messages or using outside communications tools to contact the user when they have responded in any manner that could be taken as a negative response to a posting in a public channel like the above.
If you wish to promote your product in a public channel, it is important that:
- Your message is relevant to the current discussion topic. For example, if you make a disk partitioning tool, it may be useful to post a link to your own channel if the current discussion is on that topic.
- Your message cannot be considered 'spam' - in addition to being on topic, it shouldn't be posted repeatedly, either in the same channel or in multiple channels.
personX: I'm looking for a tool that performs X - does anyone have any ideas?
Vendor: Hey @personX, I work for companyY and we make something that may help. Maybe you would like to come over to #companyY?
[Unrelated conversation]
Vendor: So is it true that : The new MacOS eliminates IMAGING… Deploy Studio??? [competitor] or OurProduct.com have possible the solutions?