Live chat showing the "Couldn't load chat" when running application in android

[variyanirav]

I have tried to implement Livechat using this documentation but when I try to start the live chat its showing below error,

Android:
minSdkVersion 21
targetSdkVersion 33

Does any one have idea? what I am doing wrong here?

[tosam144]

I have exactly the same problem. In logcat I see:

onConsoleMessageERROR Uncaught TypeError: t.includes is not a function

[INFO:CONSOLE(2)] "Uncaught TypeError: t.includes is not a function", source: https://cdn.livechatinc.com/widget/static/js/iframe.06561787.chunk.js (2)

Any idea?

[nomyzs]

Thanks for reporting, we will look into it.

It's possible, these errors are non-critical and wouldn't prevent the chat from working.

While we look into errors, you can try setting up EventsListener and ignoring some of them by returning true in onError callback. This should prevent "Couldn't load chat." from showing and possibly keep the chat window operational

[marcosfw]

We are having the same exact issue replicated on Android Native app. Could you please advise if you have a fix planned from Live Chat side as it makes the Live Chat unusable for our clients

[nomyzs]

Hey!
We’re currently unaware of any errors that would prevent the chat window from functioning. Some errors you are experiencing may be device/network specific and non-critical. Here’s what you can try:

Set up eventsListener
Log errors from onError callback
Return true to indicate an error has been handled - this will prevent the "Couldn't load chat" view from showing and making the chat window hidden.

Please let us know if that helps and what errors/warnings you see.

[Qingx]

Hi @nomyzs may I ask how can i set up the eventsListener when using the ChatWindowActivity?

[nomyzs]

Currently, that is not possible. You would have to use one of the approaches described here.
ChatWindowActivity and ChatWindowFragment have limited capabilities

[nomyzs]

Hello!

We've just released a new version (v2.4.5) that aims to address an issue with error views being displayed unnecessarily in the ChatWindowActivity and ChatWindowFragment components. It should also limit cases of onError callback firing unnecessarily.

Given the wide variety of devices, it's challenging to account for every possible exception, so we'd really appreciate it if you could try out the update and let us know whether it resolves the issue. If you encounter any exceptions that are either wrongly ignored or incorrectly reported, please do share your feedback with us.