sudden issues with sync

[realmx2]

I am having sudden issues with sync

• A device will get the error message: "Error while syncing. Unable to read remote data. Maybe you enabled encryption and your password does not match...?"
• I click "Ok"
• It then pops up another messsage "unable to load data from remote. Do you want to overwrite the remote data...."
• I click "OK"
• Now that machine will work, but the other machine, or the android phone will not work, and I get the same messages on them.

This only just started happening. I've been using dropbox without the encryption on. I've tried again with turning off compression and same error, I also tried by syncing to a local folder that all the devices have access to and got the same errors and scenario. So it seems like something has changed with the syncing logic.

All devices are on version 11.1.3

[realmx2]

I just realized I opened this under discussions, for some reason, I've moved it to issues, sorry.

[RSunderhaft]

I had this same problem. Turns out my data was encrypted in the cloud but in my super productivity app it was configured to not read encrypted files. So there was a mismatch between the data in the cloud and how super productivity expected to import the data (at least this is what I believe since I haven't gone deep into the code)

To solve this problem, I backed up my local data on all devices, cleared out the encrypted data in the cloud, and then started resyncing everything again. Of course there will be an issue with different data files across your devices so you will have to choose one to overwrite all other data and then manually add back in the tasks from the other devices. Once you do this, the cloud data format should match the format of your local data. Note, I do believe that all devices should have the same settings for compression and encryption so make sure they are all the same. Hope this makes sense and helps