The Strategic Balanced Scorecard is direct approach to business planning, including objectives and key results (OKRs), key performance indicators (KPIs), and critical success factors (CSFs).
Contents:
- Introduction
- How to create a Strategic Balanced Scorecard
- Improve the destination statement
- Plan your Objectives and Key Results (OKRs)
- Create your Key Performance Indicators (KPIs)
- List your Critical Success Factors (CSFs)
- Brainstorm Initiatives and Experiments
- Group the work
- Why use a Strategic Balanced Scorecard?
- For more information
The Strategic Balanced Scorecard is direct approach to business planning, including goals, objectives and key results (OKRs), key success factors (KSFs), and key performance indicators (KPIs).
This scorecard is much like a third-generation balanced scorecard. We use some changes that help our teams with our kinds of projects. Adjust as you like for your own goals.
Imagine a Strategic Destination Statement:
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Describe what your organization and/or project will look like, at an agreed future date, such as one year from now.
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In many cases this builds on existing plans, documents, vision statements, mission statements, and team knowledge.
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In practice it is rare to find a pre-existing document that offers the necessary destination clarity and certainty.
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Consider the organization's and/or project's strategic themes, competitive advantages, and major initiatives.
Improve the destination statement by describing it via four perspectives.
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Financial perspective. Examples: sales, income, earnings, profit, margins, economic value, shareholder returns, stewardship, dividends, etc.
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External perspective. Examples: how we wish to be perceived by customers, partners, vendors, regulators, job seekers, the general public, etc.
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Internal perspective. Examples: company processes, business practices, cycle time, company rules and regulations, productivity, efficiency, throughput, etc.
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Learning perspective. Examples: what needs to happen for all of the above to be sustained and developed in terms of growth, governance, people, processes, practices, products, promotions, perceptions, etc.
Describe what needs to be done and achieved in order for the organization to reach its goals.
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Cover each strategic perspective: financial, external, internal, learning.
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Cover business objectives.
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Cover operational objectives.
Use systems thinking.
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Systems thinking represents the combined thinking of the team’s high-level perception of the business model.
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Systems thinking can identify cause-and-effect relationships among objectives.
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Systems thinking can help interrelate actions so they can be mutually supportive.
More: Objectives and Key Results
Create suitable indicators for your objectives and key results.
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Construct the metrics to support management’s ability to monitor the organization.
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The purpose of the monitoring is to show progress towards achievement of goals.
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The monitoring must also be able to show when something is off-track and needs attention.
Aim for high-level indicators.
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There is more value in a short list of the top measurements than in an exhaustive list of that covers every tiny detail.
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There is more value in indicators that all teammates can view than in indicators that are only shown to some managers.
More: Key Performance Indicator
Describe the actions that teams and individuals must do to reach the objectives and key results.
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Who will do what, when, and how?
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Cover how to change people, processes, tools, controls, and strategy.
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Cover potential risks and their mitigations, such as people continuity and process continuity
Aim for high-level factors.
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There is more value in a short list of the top success factors than in an exhaustive task list that covers every tiny detail.
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There is more value in leading indicators (i.e. something you can address ahead of time) than in trailing indicators (i.e. something you can oonly address after something happens).
More: Critical Success Factors
Initiatives are special projects where work is well-understood.
Experiments are special projects where work involves testing hypotheses, validating learning, and generating new knowledge.
- Initiatives and experiements are mapped to strategic objectives, in order to give an indication of the projects and actions that are needed in order to realize the objectives.
Use systems thinking to identify cause-and-effect relationships among initiatives.
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For example, what do we need to do to achieve the results we expect?
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Use SMART goal setting, including a finite start date and end date.
Group the work into projects, programs, and portfolios.
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Projects that are related can be grouped into a "program". Typically a program is time-limited, not ongoing.
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Projects and programs that are unrelated can be grouped into a "portfolio". Typically a portfolio is ongoing, not time-limited.
Transform an organization's strategic plan into active work.
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Clarify vision and direction for the four major stakeholder areas.
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Guide business planners to come up with objectives and key results (OKRs) and key performance indicators (KPIs).
Enable more effective teamwork.
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Clearly connect strategy formulation to tactical implementation.
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Facilitate articulation, communication, and socialization of strategy,objectives, and performance.
Monitor organization performance compared with strategic goals.
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Provide a balanced view of the organzation's vision, values, performance, and results.
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Provide feedback loops for internal processes and external outcomes, in order to continuously improve strategic performance and results.
NASA recommends these reasons:
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Align a balanced set of performance metrics with business strategy and vision
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Provide management and work teams with the information necessary and sufficient to meet their objectives and goals
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Create “line-of-sight” at lower levels of the organization
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Foster and support process continuous improvement initiatives
