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<!DOCTYPE html>
<html lang="en" dir="ltr">
<head>
<meta charset="utf-8">
<title>Jasem's personal site</title>
</head>
<body>
<table cellspacing="20">
<tr>
<td><img src="images/jasem-modified.png" alt="Jasem profile picture"></td>
<td>
<h1> Jasem AL Nuaimi</h1>
<p>
<em>Senior IT professional</em>
<br>
Abu Dhabi, UAE
<br>
m: +971506691134
<br>
<a href="mailto:[email protected]" target="_blank">Email</a>
<br>
<a href="https://www.linkedin.com/in/jasem-al-neaimi-7614a610/" target="_blank">linkedin Profile</a>
</p>
</td>
</tr>
</table>
<hr size="3" noshade>
<h2>PROFESSIONAL SUMMARY</h2>
<p>Vision-driven change agent with career-long record of information technology service, change management, and business engagement success for leading organizations</p>
<hr size="3" noshade>
<p>An accomplished, results-oriented IT Manager highly regarded for managing complex projects that meet demanding time restraints and exceed all expectations for high-profile companies. Sought for superb analytical skills, with the ability to solve
challenging problems using a combination of industry standard and cutting-edge technologies. Out-of-the-box thinker who champions innovative solutions to integrate best practices, drive continuous improvement, consolidate costs, and mitigate
risks. Skillset to work compatibly with executives to understand requirements and develop solutions with on-time delivery. Recognized for superb communication skills, with the capacity to lead and mentor diverse individuals while building
productive, professional relationships.</p>
<h3>SELECTED HIGHLIGHTS</h3>
<ul>
<li>Introduced a structured governance module to organize and enhance team operations.</li>
<li>Established a reporting structure escalating up to the managing director.</li>
<li>Contributed to the successful design and development of the Etihad Airways Mobile App.</li>
<li>Advanced the “Pay with mile” alternative payment method concept on the micro services approach.</li>
<li>Integrated the use of Agile methodology into the ITPMO process.</li>
<li>Developed a new, strategic cost control process for vendor management.</li>
<li>Achieved $50M savings with strategic vendor performance management.</li>
<li>Overhauled and digitized the vendor engagement lifecycle.</li>
<li>Collaborated with colleagues to develop the KPI monitoring and reporting system.</li>
<li>Optimized production operations by leading strategies to reduce risk and incident rates in the production environment.</li>
</ul>
<h3>CORE COMPETENCIES</h3>
<table>
<tr>
<td>
<ul>
<li>IT Service Management</li>
<li>Project Management</li>
<li>Business Development</li>
<li>Performance Evaluation</li>
<li>Quality Assurance</li>
<li>Negotiations</li>
</ul>
</td>
<td>
<ul>
<li>Change Management</li>
<li>Process Optimization</li>
<li>Professional Development</li>
<li>Business Engagement</li>
<li>Technology Integration</li>
<li>Presentations</li>
</ul>
</td>
<td>
<ul>
<li>Business Strategy</li>
<li>Team Leadership</li>
<li>Vendor Relations</li>
<li>Contract Negotiation</li>
<li>KPI Tracking</li>
<li>Cost Reduction</li>
</ul>
</td>
</tr>
</table>
<hr>
<h2>PROFESSIONAL EXPERIENCE</h2>
<hr>
<table>
<tr>
<td>ORDERAT LLC (PROGRAM), ABU DHABI, UAE, MAY 2021 — APRIL 2022</td>
</tr>
<tr>
<td>
<strong>TECHNOLOGY & INFORMATION HEAD</strong>, MAY 2021 — APRIL 2022
</td>
</tr>
<tr>
<td>
<ul>
<li>Serve as the IT advisor to the board, and Program manager for the orderat concept.</li>
<li>Managed 5 remote resources 1 system architect, 2 developers, 1 UI/UX designer and 1 project manager.</li>
<li>Lead the Ideation phase for the concept and managed with the team the first prototype phase.</li>
<li>Lead the full journey from prototype to complete product.</li>
<li>Overseeing the UAT phase and stabilization of the platform.</li>
</ul>
</td>
</tr>
<tr>
<td>ETIHAD TECHNOLOGY & INFORMATION, ABU DHABI, UAE, APRIL 2012 — MAY 2021</td>
</tr>
<tr>
<td>
<strong>SENIOR IT BUSINESS ENGAGEMENT MANAGER</strong>, SEPTEMBER 2018 — MAY 2021
</td>
</tr>
<tr>
<td>
<ul>
<li>Serve as the IT advisor, reporting directly to the Head of T&I Holidays (HALA) and loyalty.</li>
<li>Collaborate with executives to develop strategies upholding the loyalty program pipeline.</li>
<li>Conference with heads of departments in the Etihad loyalty program on a daily basis to exchange project updates.</li>
<li>Uphold a strong professional relationship with Comarch, Etihad’s loyalty system vendor, to establish contracts and continually assess performance.</li>
<li>Oversee the efforts of a small project team ensuring alignment of the loyalty system with all business requirements and changes; the team consisted of four from our department and two from the business department.</li>
<li>Coordinate the partnership and integration of the ADNOC loyalty system; enable redemption of miles to ADNOC mobile app and from ADNOC miles to Etihad loyalty platform.</li>
<li>Direct the development of a mobile app solution for the loyalty system.</li>
<li>Minimize operational costs for the holiday department through relationships with technology vendors, including IBM, Comarch, and other minor service providers.</li>
<li>Negotiate a renewed contract with Comarch.</li>
<li>Spearhead the advancement of a major project enabling Etihad clients to “pay with miles” as an alternative payment method, delivering project objectives within 30 days; project served as a payment gateway for miles as the currency used
across Etihad channels, including the mobile app and online channels for purchasing Etihad services.</li>
</ul>
</td>
</tr>
<tr>
<td>
<strong>SENIOR BUSINESS ENGAGEMENT MANAGER</strong>, JULY 2015 — SEPTEMBER 2018
</td>
</tr>
<tr>
<td>
<ul>
<li>Supervised a core airline team for IT contracts, reporting to the Head of the T&I Supply Performance Management Office.</li>
<li>Maintained Executive contract relationships with SABER, AIMS, and other organizations, while monitoring performance.</li>
<li>Consolidated costs on the SABER contract by $50M.</li>
<li>Established and oversaw the vendor performance management process.</li>
<li>Served as the primary liaison for escalated cases for all core airline IT vendors.</li>
<li>Presented Etihad core airline IT contracts on a group level, including Etihad Airways, Air Seychelles, Air Serbia, Alatalia, and others; streamlined processes through unifying work orders and joint orders to vendors including SABER,
AIMS, SITA; introduced batter negotiation power and cost saving on a group level.</li>
</ul>
</td>
</tr>
<tr>
<td>
<strong>IT CHANGE MANAGER</strong>, MAY 2013 — JULY 2015
</td>
</tr>
<tr>
<td>
<ul>
<li>Reported directly to the Head of T&I Operation.</li>
<li>Streamlined operations by reformulating a manual-based change management system into an automated, paperless process.</li>
<li>Implemented industry best practices to optimize the change management process.</li>
<li>Facilitated the launch of change management systems and team training for Air Serbia and Air Seychelles.</li>
<li>Managed change on a group level for group Airlines.</li>
</ul>
</td>
</tr>
<tr>
<td>
<strong>GLOBAL OFFICE IT SUPPORT</strong>, APRIL 2012 — MAY 2013
</td>
</tr>
<tr>
<td>
<ul>
<li>Reported directly to the Head of T&I Operation.</li>
<li>Established a unit to manage global sales and airport offices.</li>
<li>Supervised a team of professionals to support global offices with maintaining IT requirements.</li>
<li>Orchestrated all deployments of new destinations for IT requirements.</li>
<li>Monitored the progress of an infrastructure development plan to update all hardware throughout global offices.</li>
</ul>
</td>
</tr>
<tr>
<td>ZADCO ABU DHABI ON-SHORE WELL DEVELOPMENT, ABU DHABI, UAE, SEPTEMBER 2007 — JANUARY 2012</td>
</tr>
<tr>
<td>
<strong>GEO-SCIENCE ASSISTANT</strong>
</td>
</tr>
<tr>
<td>
<ul>
<li>Reported directly to the Head of Well Development.</li>
<li>Oversaw and maintained the 3D seismic technology room.</li>
<li>Performed system updates as needed to maintain functionality.</li>
<li>Reviewed escalated system issues and fixes with supporting vendors.</li>
</ul>
</td>
</tr>
<tr>
<td>PREVIOUS EXPERIENCE</td>
</tr>
<tr>
<td>
<p>ZADCO ABU DHABI ON-SHORE CORPORATE PLANNING & FINANCE, ABU DHABI, UAE, JULY 2003 — AUGUST 2007 | <strong>PLANNING ASSISTANT</strong></p>
</td>
</tr>
<tr>
<td>
<p>ZADCO ZIRKU ISLAND OFF-SHORE MAINTENANCE, ABU DHABI, UAE, MAI 2002 — JUN 2003 | <strong>PLANNING ASSISTANT</strong></p>
</td>
</tr>
<tr>
<td>
<p>ETISALAT, DUBAI, UAE, FEBRUARY 2001 — APRIL 2002 | <strong>FIELD TECHNICIAN</strong></p>
</td>
</tr>
</table>
<hr>
<h2>SKILLS</h2>
<hr>
<table cellspacing="10">
<tr>
<td>
<table cellspacing="5">
<tr>
<td>HTML</td>
<td>⭐⭐⭐⭐⭐</td>
</tr>
<tr>
<td>CSS</td>
<td>⭐⭐⭐⭐</td>
</tr>
<tr>
<td>MySQL</td>
<td>⭐⭐⭐</td>
</tr>
<tr>
<td>Dart</td>
<td>⭐⭐⭐⭐</td>
</tr>
<tr>
<td>Flutter</td>
<td>⭐⭐⭐⭐</td>
</tr>
</table>
</td>
<td>
<table cellspacing="5">
<tr>
<td>JSON</td>
<td>⭐⭐⭐⭐⭐</td>
</tr>
<tr>
<td>OPP</td>
<td>⭐⭐⭐</td>
</tr>
<tr>
<td>Python</td>
<td>⭐⭐⭐⭐</td>
</tr>
<tr>
<td>Wordpress</td>
<td>⭐⭐⭐</td>
</tr>
<tr>
<td>SEO</td>
<td>⭐⭐</td>
</tr>
</table>
</td>
</tr>
</table>
<hr>
<a href="contact-me.html" target="_blank">Contact Me</a>
</body>
</html>