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Versão inicial do SAE
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‎sae/index.php

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<?php
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require('../config.php');
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$PAGE->set_url('/sae/view.php');
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redirect($CFG->wwwroot.'/sae/view.php');

‎sae/ticket.php

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<?php
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#
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# Configuration: Enter the url and key. That is it.
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# url => URL to api/task/cron e.g # http://yourdomain.com/support/api/tickets.json
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# key => API's Key (see admin panel on how to generate a key)
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# $data add custom required fields to the array.
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#
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# Originally authored by [email protected]
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# Modified by ntozier@osTicket / tmib.net
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// If 1, display things to debug.
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$debug="0";
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// You must configure the url and key in the array below.
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$config = array(
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//'url'=>'10.1.2.242/osticket/upload/api/http.php/tickets.json', // URL to site.tld/api/tickets.json
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'url'=>'http://10.1.2.242/osticket/upload/api/http.php/tickets.json',
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'key'=>'B154D35D63E7A4ADAE8BA8282C6490CD' // API Key goes here
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);
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# NOTE: some people have reported having to use "http://your.domain.tld/api/http.php/tickets.json" instead.
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# Fill in the data for the new ticket, this will likely come from $_POST.
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# NOTE: your variable names in osT are case sensiTive.
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# So when adding custom lists or fields make sure you use the same case
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# For examples on how to do that see Agency and Site below.
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$name = $_POST['nome'];
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$email = $_POST['email'];
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$phone = $_POST['telefone'];
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$assunto1 = $_POST['assunto1'];
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$assunto2 = $_POST['assunto2'];
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$assunto3 = $_POST['assunto3'];
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$mensagem = $_POST['mensagem'];
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if (!empty($assunto3) || !empty($assunto2)) {
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if (!empty($assunto3)) {
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$assunto = $assunto3;
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}
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if(!empty($assunto2)){
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$assunto = $assunto2;
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}
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}else{
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$assunto = $assunto1;
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}
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switch ($assunto) {
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case 'Dúvidas sobre certificados':
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$topicId = 17;
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break;
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case 'Dúvidas sobre cursos':
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$topicId = 18;
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break;
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case 'Reclamações sobre certificados':
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$topicId = 21;
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break;
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case 'Reclamações sobre cursos':
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$topicId = 22;
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break;
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case 'Dúvidas':
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$topicId = 13;
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break;
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case 'Dúvidas sobre dados cadastrais':
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$topicId = 19;
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break;
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case 'Outras dúvidas':
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$topicId = 20;
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break;
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case 'Elogios':
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$topicId = 16;
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break;
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case 'Reclamações':
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$topicId = 14;
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break;
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case 'Outras reclamações':
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$topicId = 25;
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break;
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case 'Reclamações sobre dados cadastrais':
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$topicId = 24;
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break;
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case 'Reclamações sobre tutor':
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$topicId = 23;
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break;
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case 'Sugestões':
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$topicId = 15;
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break;
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default:
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$topicId = 13;
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break;
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}
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$data = array(
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'name' => $name, // from name aka User/Client Name
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'email' => $email, // from email aka User/Client Email
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'phone' => $phone, // phone number aka User/Client Phone Number
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'subject' => $assunto, // test subject, aka Issue Summary
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'message' => $mensagem, // test ticket body, aka Issue Details.
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'ip' => $_SERVER['REMOTE_ADDR'], // Should be IP address of the machine thats trying to open the ticket.
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'topicId' => $topicId, // the help Topic that you want to use for the ticket
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//'Agency' => '58', //this is an example of a custom list entry. This should be the number of the entry.
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//'Site' => 'Bermuda'; // this is an example of a custom text field. You can push anything into here you want.
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'attachments' => array()
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);
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# more fields are available and are documented at:
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# https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api/tickets.md
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print_r($data);
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// die();
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# Add in attachments here if necessary
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# Note: there is something with this wrong with the file attachment here it does not work.
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//$data['attachments'][] =
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//array('file.txt' =>
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// 'data:text/plain;base64;'
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// .base64_encode(file_get_contents('/file.txt'))); // replace ./file.txt with /path/to/your/test/filename.txt
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#pre-checks
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function_exists('curl_version') or die('CURL support required');
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function_exists('json_encode') or die('JSON support required');
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#set timeout
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set_time_limit(30);
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#curl post
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$ch = curl_init();
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curl_setopt($ch, CURLOPT_URL, $config['url']);
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curl_setopt($ch, CURLOPT_POST, 1);
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curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($data));
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curl_setopt($ch, CURLOPT_USERAGENT, 'osTicket API Client v1.8');
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curl_setopt($ch, CURLOPT_HEADER, FALSE);
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curl_setopt($ch, CURLOPT_HTTPHEADER, array( 'Expect:', 'X-API-Key: '.$config['key']));
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curl_setopt($ch, CURLOPT_FOLLOWLOCATION, FALSE);
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curl_setopt($ch, CURLOPT_RETURNTRANSFER, TRUE);
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$result=curl_exec($ch);
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$code = curl_getinfo($ch, CURLINFO_HTTP_CODE);
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curl_close($ch);
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echo $code;
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if ($code != 201){
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header($_SERVER['SERVER_PROTOCOL'] . ' 500 Internal Server Error', true, 500);
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echo 'Unable to create ticket: '.$result;
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}
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$ticket_id = (int) $result;
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# Continue onward here if necessary. $ticket_id has the ID number of the
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# newly-created ticket
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function IsNullOrEmptyString($question){
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return (!isset($question) || trim($question)==='');
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}
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?>

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