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+---
+authors: Xin Ding (xin@goteleport.com)
+state: draft
+---
+
+# RFD 120 - Cloud Agent Auto Upgrades UX
+
+## Required Approvals
+
+* Engineering: @jimbishopp && @r0mant
+* Product: @klizhentas
+* Security: @reedloden
+
+## What
+
+Teleport will add support for Agent Auto Upgrades in v13.0.0. This document
+details tactical UX changes to expose the Agent Auto Upgrade capabilities to
+Teleport Cloud Admins.
+
+### Terminology
+
+* (Teleport) Practitioner: People who are actively using Teleport in their
+  day-to-day.
+* (Teleport) Admins: A subset of Practitioners. Admins deploy, configure, and
+  otherwise set up Teleport.
+* (Teleport) End Users: A subset of Practitioners. End Users use Teleport to
+  access infrastructure resources.
+* (Teleport) Agent: The `teleport` process which can run one more more Teleport
+  services.
+* (Teleport) Cluster Alerts: Messages in the Teleport Web UI and appropriate
+  Teleport CLIs that alert Practitioners of relevant concerns.
+* Unaccompanied Agent: A Teleport Agent deployed without an accompanying auto upgrader
+  service.
+
+## Why
+
+Simply adding support for Agent Auto Upgrades doesn't help if Admins don't adopt
+it. We want all Teleport customers to enable Agent Auto Upgrades in order to
+reduce the significant workload associated with manually managing and upgrading
+a fleet of Teleport Agents.
+
+## How
+
+There are two key tactical UX change that will increase the adoption of Agent
+Auto Upgrades among Teleport Cloud Admins.
+
+1. Where possible, push Admins to deploy Teleport Agents via supported package
+   managers (i.e. `helm`, `apt`, and `yum`) as this will deploy the
+   `teleport-ent-cloud-updater` package alongside the `teleport` package. It's
+   important that we provide a method (potentially via an optional flag with a
+   sane default) for Admins to point the auto upgrader service to the right
+   server. Post installation, the script should also inform Admins about how
+   Agent Auto Upgrades works, with an accompanying docs link to more details.
+2. Notify Admins via Cluster Alerts when Unaccompanied Agents are detected. The
+   Cluster Alert should also present a docs link informing Admins how to
+   properly add an auto upgrader service.
+
+The first tactical change requires modifications to:
+
+* https://goteleport.com/download/.
+* Any commands exposed in the Teleport Web UI, including those in Teleport
+   Discover.
+
+The second tactical change requires:
+
+* Detection of and Cluster Alerts associated with Unaccompanied Teleport Agents.
+* An easy (ideally one command) way to add an auto upgrader service to an
+   Unaccompanied Teleport Agent.
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