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Bug: Default Mac team for ABM token getting reset to "No team" #24040

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ddribeiro opened this issue Nov 21, 2024 · 1 comment
Open

Bug: Default Mac team for ABM token getting reset to "No team" #24040

ddribeiro opened this issue Nov 21, 2024 · 1 comment
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bug Something isn't working as documented customer-fourier #g-mdm MDM product group :incoming New issue in triage process. :reproduce Involves documenting reproduction steps in the issue

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@ddribeiro
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Fleet version: Observed in 4.59.0 and 4.59.1


💥  Actual behavior

customer-fourier is reporting that their ABM token default team assignment for macOS hosts is being reset back to "No team" after an unknown and inconsistent period of time.

🧑‍💻  Steps to reproduce

  1. Turn on Apple MDM and configure Automatic enrollment for Apple.
  2. Create a team in Fleet to use for testing.
  3. Navigate to Settings > Integrations > Mobile device management (MDM) > Automatic enrollment for Apple > Edit.
  4. From the Actions drop down, select Edit teams
  5. Choose the team you created in step 2 as the selection for macOS hosts. Click Save.
  6. After an unknown and inconsistent period of time, the macOS team assignment will have reverted back to No team.

🕯️ More info (optional)

Here's a Gong snippet of the call where this was reported: https://us-65885.app.gong.io/call?id=8851708373257635984&highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A184%2C%22to%22%3A351%7D%5D

Notes:

  • Gitops is not set up in this environment
  • The customer is only using Macs, so unknown if iOS and iPadOS tokens would also revert.
  • Intervals where this happen are inconsistent and appear to be random.
  • ABM token is not being reimported.

I am attempting to reproduce this internally and will update this ticket if I'm able to.

@ddribeiro ddribeiro added bug Something isn't working as documented :reproduce Involves documenting reproduction steps in the issue #g-mdm MDM product group :incoming New issue in triage process. customer-fourier labels Nov 21, 2024
@JoStableford
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Linked to Unthread ticket:

Conversation #3687

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Labels
bug Something isn't working as documented customer-fourier #g-mdm MDM product group :incoming New issue in triage process. :reproduce Involves documenting reproduction steps in the issue
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