diff --git a/apps/web/app/(app)/[emailAccountId]/assistant/create/examples.tsx b/apps/web/app/(app)/[emailAccountId]/assistant/create/examples.tsx
index b8b0033296..662ad3eec9 100644
--- a/apps/web/app/(app)/[emailAccountId]/assistant/create/examples.tsx
+++ b/apps/web/app/(app)/[emailAccountId]/assistant/create/examples.tsx
@@ -40,7 +40,7 @@ export const examples: {
description: "Archive newsletters and label them as 'Newsletter'.",
icon: ,
rule: {
- name: "Archive and label newsletters",
+ name: "Newsletters",
conditions: [
{
type: ConditionType.AI,
diff --git a/apps/web/app/(app)/[emailAccountId]/assistant/examples.ts b/apps/web/app/(app)/[emailAccountId]/assistant/examples.ts
index f6a5f4a1be..ece4401503 100644
--- a/apps/web/app/(app)/[emailAccountId]/assistant/examples.ts
+++ b/apps/web/app/(app)/[emailAccountId]/assistant/examples.ts
@@ -61,7 +61,7 @@ const examplePromptsBase = [
"If someone asks for help with Product or Company, draft a reply telling them I no longer work there, but they should reach out to Company for support",
"Review any emails from questions@pr.com and see if any are about finance. If so, draft a friendly reply that answers the question",
"If people ask me to speak at an event, label the email @[Speaker Opportunity] and archive it",
- "Label customer emails as @[Customer]",
+ "Label emails from customers as @[Customer]",
"Label legal documents as @[Legal]",
"Label server errors as @[Error]",
"Label Stripe emails as @[Stripe]",
@@ -80,8 +80,8 @@ export function getExamplePrompts(
const founderPromptArray = [
...commonPrompts,
"If someone asks to set up a call, draft a reply with my calendar link: https://cal.com/example",
- "Label customer feedback emails as @[Customer Feedback]",
- "Label customer support emails as @[Customer Support]",
+ "Label emails with feedback from customers about our product as @[Customer Feedback]",
+ "Label emails from customers who need our help and support as @[Customer Support]",
"Label emails from investors as @[Investor]",
"Label legal documents as @[Legal]",
"Label emails about travel as @[Travel]",
@@ -109,7 +109,7 @@ export function getPersonas(provider: string) {
"Label emails about affiliate programs as @[Affiliate] and archive them",
"Label collaboration requests as @[Collab] and draft a reply asking about their audience size and engagement rates",
"Label brand partnership emails as @[Brand Deal] and forward to manager@example.com",
- "Label media inquiries as @[Press] and draft a reply a polite reply",
+ "Label media inquiries to us as @[Press] and draft a polite reply",
],
provider,
),
@@ -244,7 +244,7 @@ export function getPersonas(provider: string) {
...commonPrompts,
"Label emails from influencers as @[Influencer]",
"Label emails from ad platforms (Google, Meta, LinkedIn) as @[Advertising]",
- "Label press inquiries as @[Press] and forward to pr@company.com",
+ "Label press inquiries to us as @[Press] and forward to pr@company.com",
"Label emails about content marketing as @[Content]",
"If someone asks about sponsorship, label as @[Sponsorship] and draft a reply asking about their audience size",
"If someone requests to guest post, label as @[Guest Post] and draft a reply with our guidelines",
@@ -262,7 +262,7 @@ export function getPersonas(provider: string) {
promptArray: processPromptsWithTerminology(
[
...commonPrompts,
- "Label customer support tickets as @[Support Ticket]",
+ "Label customer requests for help as @[Support Ticket]",
"If someone reports a critical issue, label as @[Urgent Support] and forward to urgent@company.com",
"Label bug reports as @[Bug] and forward to engineering@company.com",
"Label feature requests as @[Feature Request] and forward to product@company.com",
diff --git a/apps/web/app/(app)/[emailAccountId]/onboarding/config.ts b/apps/web/app/(app)/[emailAccountId]/onboarding/config.ts
index 2609ff88b1..c6c81bcbb1 100644
--- a/apps/web/app/(app)/[emailAccountId]/onboarding/config.ts
+++ b/apps/web/app/(app)/[emailAccountId]/onboarding/config.ts
@@ -30,7 +30,7 @@ export const usersRolesInfo: Record<
suggestedLabels: [
{
label: "Customer Feedback",
- description: "Feedback and suggestions from customers",
+ description: "Feedback and suggestions we receive from our customers",
},
{
label: "Investor",
@@ -61,7 +61,7 @@ export const usersRolesInfo: Record<
suggestedLabels: [
{
label: "Customer Feedback",
- description: "Feedback and suggestions from customers",
+ description: "Feedback and suggestions we receive from our customers",
},
{
label: "Urgent",
@@ -171,7 +171,7 @@ export const usersRolesInfo: Record<
suggestedLabels: [
{
label: "Support Ticket",
- description: "Customer help requests and issues",
+ description: "Customer requests for help with our product or service",
},
{
label: "Bug",
diff --git a/apps/web/utils/ai/assistant/chat.ts b/apps/web/utils/ai/assistant/chat.ts
index ac82f36e46..4e047bfae2 100644
--- a/apps/web/utils/ai/assistant/chat.ts
+++ b/apps/web/utils/ai/assistant/chat.ts
@@ -711,6 +711,7 @@ Best practices:
- When creating rules, in most cases, you should use the "aiInstructions" and sometimes you will use other fields in addition.
- If a rule can be handled fully with static conditions, do so, but this is rarely possible.
- IMPORTANT: prefer "draft a reply" over "reply". Only if the user explicitly asks to reply, then use "reply". Clarify beforehand this is the intention. Drafting a reply is safer as it means the user can approve before sending.
+- Use short, concise rule names (preferably a single word). For example: 'Marketing', 'Newsletters', 'Urgent', 'Receipts'. Avoid verbose names like 'Archive and label marketing emails'.
Always explain the changes you made.
Use simple language and avoid jargon in your reply.
@@ -745,7 +746,7 @@ Examples: