Element-desktop won't launch on Ubuntu 21.10 (testing) #19169

wowpetr · 2021-09-25T23:49:51Z

Steps to reproduce

I installed the app with these commands on Ubuntu 21.10:

sudo apt install -y wget apt-transport-https

sudo wget -O /usr/share/keyrings/riot-im-archive-keyring.gpg https://packages.riot.im/debian/riot-im-archive-keyring.gpg

echo "deb [signed-by=/usr/share/keyrings/riot-im-archive-keyring.gpg] https://packages.riot.im/debian/ default main" | sudo tee /etc/apt/sources.list.d/riot-im.list

sudo apt update

sudo apt install element-desktop

The app won't launch at all.

What happened?

What did you expect?

nothing much

What happened?

wowpetr@lpau:~$ element-desktop
/home/wowpetr/.config/Element exists: no
/home/wowpetr/.config/Riot exists: no
Starting auto update with base URL: https://packages.element.io/desktop/update/
Auto update not supported on this platform
Fetching translation json for locale: en_EN
Resetting the UI components after locale change
[5025:0926/023736.697713:FATAL:gpu_data_manager_impl_private.cc(415)] GPU process isn't usable. Goodbye.
Trace/breakpoint trap (core dumped)

Operating system

Ubuntu 21.10

Application version

1.8.5

How did you install the app?

From your repositories (APT)

Homeserver

No response

Have you submitted a rageshake?

No

The text was updated successfully, but these errors were encountered:

atuctuc · 2021-09-26T06:30:39Z

i have a similar problem on ubuntu 21.10. i see a whit window, nothing else.

element-desktop
/home/atuc/.config/Element exists: yes
/home/atuc/.config/Riot exists: no
Starting auto update with base URL: https://packages.element.io/desktop/update/
Auto update not supported on this platform
Fetching translation json for locale: en_EN
Changing application language to en-us
Fetching translation json for locale: en-us
Could not fetch translation json for locale: 'en-us' Error: Cannot find module './i18n/strings/en-us.json'
Require stack:

/opt/Element/resources/app.asar/lib/language-helper.js
/opt/Element/resources/app.asar/lib/tray.js
/opt/Element/resources/app.asar/lib/electron-main.js
at Module._resolveFilename (internal/modules/cjs/loader.js:887:15)
at Function.n._resolveFilename (electron/js2c/browser_init.js:257:1128)
at Module._load (internal/modules/cjs/loader.js:732:27)
at Function.f._load (electron/js2c/asar_bundle.js:5:12913)
at Module.require (internal/modules/cjs/loader.js:959:19)
at require (internal/modules/cjs/helpers.js:88:18)
at AppLocalization.fetchTranslationJson (/opt/Element/resources/app.asar/lib/language-helper.js:76:20)
at /opt/Element/resources/app.asar/lib/language-helper.js:89:39
at Array.forEach ()
at AppLocalization.setAppLocale (/opt/Element/resources/app.asar/lib/language-helper.js:88:17) {
code: 'MODULE_NOT_FOUND',
requireStack: [
'/opt/Element/resources/app.asar/lib/language-helper.js',
'/opt/Element/resources/app.asar/lib/tray.js',
'/opt/Element/resources/app.asar/lib/electron-main.js',
undefined
]
}
libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)
Resetting the UI components after locale change
Resetting the UI components after locale change

novocaine · 2021-09-27T15:14:59Z

This first one looks like a hard crash of the process: Trace/breakpoint trap (core dumped)

Our javascript can't crash the process, so there's usually something else amiss.

Is your system setup to capture core dumps? If so, you can put the core dump into gdb and get a stack trace which might help us see the root cause. Some notes in https://jvns.ca/blog/2018/04/28/debugging-a-segfault-on-linux/ on how to do it.

novocaine · 2021-09-27T15:15:57Z

i have a similar problem on ubuntu 21.10. i see a whit window, nothing else.

element-desktop
/home/atuc/.config/Element exists: yes
/home/atuc/.config/Riot exists: no
Starting auto update with base URL: https://packages.element.io/desktop/update/
Auto update not supported on this platform
Fetching translation json for locale: en_EN
Changing application language to en-us
Fetching translation json for locale: en-us
Could not fetch translation json for locale: 'en-us' Error: Cannot find module './i18n/strings/en-us.json'
Require stack:

/opt/Element/resources/app.asar/lib/language-helper.js

/opt/Element/resources/app.asar/lib/tray.js

/opt/Element/resources/app.asar/lib/electron-main.js

at Module._resolveFilename (internal/modules/cjs/loader.js:887:15)
at Function.n._resolveFilename (electron/js2c/browser_init.js:257:1128)
at Module._load (internal/modules/cjs/loader.js:732:27)
at Function.f._load (electron/js2c/asar_bundle.js:5:12913)
at Module.require (internal/modules/cjs/loader.js:959:19)
at require (internal/modules/cjs/helpers.js:88:18)
at AppLocalization.fetchTranslationJson (/opt/Element/resources/app.asar/lib/language-helper.js:76:20)
at /opt/Element/resources/app.asar/lib/language-helper.js:89:39
at Array.forEach ()
at AppLocalization.setAppLocale (/opt/Element/resources/app.asar/lib/language-helper.js:88:17) {
code: 'MODULE_NOT_FOUND',
requireStack: [
'/opt/Element/resources/app.asar/lib/language-helper.js',
'/opt/Element/resources/app.asar/lib/tray.js',
'/opt/Element/resources/app.asar/lib/electron-main.js',
undefined
]
}
libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)
Resetting the UI components after locale change
Resetting the UI components after locale change

I suspect this is a different issue from the first as the trace looks different.

wowpetr · 2021-09-27T19:13:00Z

Back-trace:

warning: Can't open file /dev/shm/.org.chromium.Chromium.w7v8w2 (deleted) during file-backed mapping note processing
[New LWP 1]
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1".
Core was generated by `/opt/Element/element-desktop --type=rendere'.
Program terminated with signal SIGSYS, Bad system call.
#0  clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:62
62	../sysdeps/unix/sysv/linux/x86_64/clone3.S: No such file or directory.
(gdb) bt
#0  clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:62
#1  0x00007f9e97d88561 in __GI___clone_internal (cl_args=cl_args@entry=0x7ffcd02bf9d0, func=func@entry=0x7f9e97cf76b0 <start_thread>, arg=arg@entry=0x7f9e954c6640) at ../sysdeps/unix/sysv/linux/clone-internal.c:54
#2  0x00007f9e97cf75b5 in create_thread (pd=pd@entry=0x7f9e954c6640, attr=attr@entry=0x7ffcd02bfd40, stopped_start=stopped_start@entry=0x7ffcd02bface, stackaddr=stackaddr@entry=0x7f9e94cc6000, stacksize=<optimized out>, thread_ran=thread_ran@entry=0x7ffcd02bfacf)
    at pthread_create.c:294
#3  0x00007f9e97cf7fb6 in __pthread_create_2_1 (newthread=<optimized out>, attr=<optimized out>, start_routine=<optimized out>, arg=<optimized out>) at pthread_create.c:785
#4  0x000055683e127bbb in ?? ()
#5  0x0000311bdaec4be0 in ?? ()
#6  0x00007f9e954c6640 in ?? ()
#7  0x0000311bdad61c80 in ?? ()
#8  0x00007ffcd02bfc28 in ?? ()
#9  0x00007ffcd02bfc70 in ?? ()
#10 0x000055683ba522f7 in ?? ()
#11 0x0000000000000000 in ?? ()

Valgrind output: https://drive.google.com/file/d/1A3y3nWaSx7uF3ZK2S-f_Q97HHe-NxAZg/view?usp=sharing

P.S. the app version was updated to 1.9.0 via apt

novocaine · 2021-09-28T09:05:10Z

The relevant bit:

Program terminated with signal SIGSYS, Bad system call.
#0  clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:62

This is being tracked as a Ubuntu issue here: https://bugs.launchpad.net/ubuntu/+source/glibc/+bug/1944468

From the issue, suggested workaround:

Using --no-sandbox or even --disable-gpu-sandbox allows all these to launch.

Closing the issue here as we can't do much about it.

wowpetr · 2021-09-28T12:34:10Z

It launches with --disable-gpu-sandbox but it only shows a white window...

novocaine · 2021-09-28T12:41:16Z

🤔 Are there any/different logs from the white window mode?

wowpetr · 2021-09-28T12:46:18Z

dunno how to make logs properly, this is what I see launching the app from my terminal:

wowpetr@lpau:~$ /usr/bin/element-desktop --disable-gpu-sandbox --verbose
/home/wowpetr/.config/Element exists: no
/home/wowpetr/.config/Riot exists: no
Starting auto update with base URL: https://packages.element.io/desktop/update/
Auto update not supported on this platform
Fetching translation json for locale: en_EN
Resetting the UI components after locale change

novocaine · 2021-09-28T12:59:08Z

Hrm, looks like we can update our Electron version as a fix so re-opening

electron/electron#31091

novocaine · 2021-09-28T15:25:38Z

Please check if this is solved in tomorrow's nightly which will be based on Electron 13.5 which I believe contains a fix.

wowpetr · 2021-09-28T15:43:59Z

I'd gladly check if I knew how to install that

novocaine · 2021-09-28T16:00:18Z

If you have setup our repo already, hopefully you can do apt install element-nightly

wowpetr · 2021-09-28T16:21:05Z

If you have setup our repo already, hopefully you can do apt install element-nightly

yes, I can and I will

wowpetr · 2021-09-30T17:24:45Z

Well, on element-nightly 2021093001 everything seems to be working.

novocaine · 2021-11-21T23:30:36Z

i have a similar problem on ubuntu 21.10. i see a whit window, nothing else.

element-desktop /home/atuc/.config/Element exists: yes /home/atuc/.config/Riot exists: no Starting auto update with base URL: https://packages.element.io/desktop/update/ Auto update not supported on this platform Fetching translation json for locale: en_EN Changing application language to en-us Fetching translation json for locale: en-us Could not fetch translation json for locale: 'en-us' Error: Cannot find module './i18n/strings/en-us.json' Require stack:

/opt/Element/resources/app.asar/lib/language-helper.js

/opt/Element/resources/app.asar/lib/tray.js

/opt/Element/resources/app.asar/lib/electron-main.js

at Module._resolveFilename (internal/modules/cjs/loader.js:887:15)
at Function.n._resolveFilename (electron/js2c/browser_init.js:257:1128)
at Module._load (internal/modules/cjs/loader.js:732:27)
at Function.f._load (electron/js2c/asar_bundle.js:5:12913)
at Module.require (internal/modules/cjs/loader.js:959:19)
at require (internal/modules/cjs/helpers.js:88:18)
at AppLocalization.fetchTranslationJson (/opt/Element/resources/app.asar/lib/language-helper.js:76:20)
at /opt/Element/resources/app.asar/lib/language-helper.js:89:39
at Array.forEach ()
at AppLocalization.setAppLocale (/opt/Element/resources/app.asar/lib/language-helper.js:88:17) {
code: 'MODULE_NOT_FOUND',
requireStack: [
'/opt/Element/resources/app.asar/lib/language-helper.js',
'/opt/Element/resources/app.asar/lib/tray.js',
'/opt/Element/resources/app.asar/lib/electron-main.js',
undefined
]
}
libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)
Resetting the UI components after locale change
Resetting the UI components after locale change

had an Element employee with this issue on Ubuntu 20, who managed to fix it like so:

i narrowed it down to a parallels problem with 3d hardware acceleration. disabled it in the guest os config, then turned it off in chrome and it works. i don’t understand the correlation but chrome was behaving oddly as well

wowpetr added the T-Defect label Sep 25, 2021

SimonBrandner added the S-Critical Prevents work, causes data loss and/or has no workaround label Sep 26, 2021

novocaine mentioned this issue Sep 27, 2021

Error: Cannot find module './i18n/strings/en-us.json', app cannot start #19153

Closed

novocaine added O-Uncommon Most users are unlikely to come across this or unexpected workflow Z-Platform-Specific labels Sep 27, 2021

novocaine closed this as completed Sep 28, 2021

novocaine reopened this Sep 28, 2021

novocaine mentioned this issue Sep 28, 2021

Update to Electron 13.5 element-hq/element-desktop#267

Merged

novocaine closed this as completed in element-hq/element-desktop#267 Sep 28, 2021

novocaine reopened this Sep 28, 2021

novocaine mentioned this issue Apr 18, 2023

Element desktop does not have an en_US translation element-hq/element-desktop#871

Closed

wowpetr closed this as completed Sep 30, 2021

germain-gg mentioned this issue Oct 4, 2021

libva error: init failed #19262

Closed

barathrm mentioned this issue Oct 6, 2021

Renderer crash on Tumbleweed taw00/element-rpm#49

Closed

novocaine mentioned this issue Oct 11, 2021

Downloading logs crashes the display manager #19321

Closed

3699n mentioned this issue Nov 26, 2021

Startup failure since last update flathub/im.riot.Riot#229

Open

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Element-desktop won't launch on Ubuntu 21.10 (testing) #19169

Element-desktop won't launch on Ubuntu 21.10 (testing) #19169

wowpetr commented Sep 25, 2021

atuctuc commented Sep 26, 2021

novocaine commented Sep 27, 2021 •

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novocaine commented Sep 27, 2021

wowpetr commented Sep 27, 2021 •

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novocaine commented Sep 28, 2021

wowpetr commented Sep 28, 2021 •

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novocaine commented Sep 28, 2021

wowpetr commented Sep 28, 2021

novocaine commented Sep 28, 2021 •

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novocaine commented Sep 28, 2021

wowpetr commented Sep 28, 2021

novocaine commented Sep 28, 2021

wowpetr commented Sep 28, 2021

wowpetr commented Sep 30, 2021

novocaine commented Nov 21, 2021

Element-desktop won't launch on Ubuntu 21.10 (testing) #19169

Element-desktop won't launch on Ubuntu 21.10 (testing) #19169

Comments

wowpetr commented Sep 25, 2021

Steps to reproduce

What happened?

What did you expect?

What happened?

Operating system

Application version

How did you install the app?

Homeserver

Have you submitted a rageshake?

atuctuc commented Sep 26, 2021

novocaine commented Sep 27, 2021 • edited Loading

novocaine commented Sep 27, 2021

wowpetr commented Sep 27, 2021 • edited Loading

novocaine commented Sep 28, 2021

wowpetr commented Sep 28, 2021 • edited Loading

novocaine commented Sep 28, 2021

wowpetr commented Sep 28, 2021

novocaine commented Sep 28, 2021 • edited Loading

novocaine commented Sep 28, 2021

wowpetr commented Sep 28, 2021

novocaine commented Sep 28, 2021

wowpetr commented Sep 28, 2021

wowpetr commented Sep 30, 2021

novocaine commented Nov 21, 2021

novocaine commented Sep 27, 2021 •

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wowpetr commented Sep 27, 2021 •

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wowpetr commented Sep 28, 2021 •

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novocaine commented Sep 28, 2021 •

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