Pinned threads to replace FAQs

[ara4n]

No description provided.

[ara4n]

I spend my life having the same conversations on HQ: explaining matrix v xmpp, http v websockets, whether matrix is funded, why e2e doesn't work yet, etc. It feels rude and patronising to tell people to RTFM or the FAQ but a really nice solution when we have threading might be to maintain an "official thread" for these discussions which people can be pointed to. It's like saying "oh, we were just discussing that the other day! here's the permalink!" but with threading, and hopefully avoids redundancy without being rude.

[lampholder]

100% agreed, but it's a shame this is blocked behind threading. Is there any small optimisation we can make in the meantime?

[lampholder]

element-hq/element-web#2349

[MurzNN]

Maybe good first step will be implement FAQ bot that listen messages, waiting matching to FAQ rules message and post FAQ posts about them? For example, on message with words "matrix, xmpp, difference" - post FAQ answer about this.
Because even if we implement Pinned threads, users will not look at it and read, they continue asking simple things many times :)

[MurzNN]

And at first - FAQ treads may be separate Matrix rooms, where the name of room is question, topic is answer, messages are comments. For example, room "Matrix vs XMPP difference".
And we can integrate this rooms via Matrix Static like https://view.matrix.org/room/!cURbafjkfsMDVwdRDQ:matrix.org/ in https://matrix.org/docs/guides/faq.html page

[ara4n]

Heads up that pinning was actually contributed and merged to develop a while back by @turt2live. It has a few remaining bugs which keep it hidden behind a Labs flag, but it's almost there.
element-hq/element-web#5142