Solar energy meter not communicating to central regulating body

[iteles]

We got an email from E-Redes saying that our counter has stopped communicating how much energy we are producing (which is a requirement by law) and as such, we have 10 days to get this repaired before we start to get fines.

Before I call out the DAPE technicians, who will probably charge us, could you please log into MEO and see if the SIM card contract has run out for example?
Could be as easy as that to fix.

[nelsonic]

@iteles I've seen this issue and will do this tomorrow morning when I'm at my desk. 🧑‍💻

[iteles]

@nelsonic please check this as we are close to fine territory so I need to make calls.

[nelsonic]

@iteles for the past 4 months all emails from MEO have been sent to the shared inbox:

You have complete access and can reset passwords easily to access the account.
The invoices which are included as PDF sent to the inbox include a €3/month line item for a Mobile Internet SIM:

Not going to share a full PDF online as don't want randos phishing our account. 🎣
But the quick answer is: YES, we are being charged for the SIM.
To my knowledge (though I was not present when the DAPE people set it up ...),
the SIM does not have a PIN so it does not require any intervention to work.
The bills are being auto-paid by direct debit.

So I really don't understand why it's not working. 🤷‍♂