Unable to register Softphone: User not found error

[akey1982]

Description:

I am new to FreeSWITCH and I am trying to set up a system where I can use the mod_audio_fork module. However, I'm encountering an issue when trying to register a softphone on my FreeSWITCH server. The error message I receive is as follows.

2023-05-10 14:07:29.737675 [WARNING] sofia_reg.c:2930 Can't find user [[email protected]] from 213.61.112.36
You must define a domain called 'xxx.xxx.xxx.xxx' in your directory and add a user with the id="1000" attribute
and you must configure your device to use the proper domain in its authentication credentials.

As I mentioned, I am new to FreeSWITCH and my primary goal is to make use of the mod_audio_fork module. Any guidance or suggestions to resolve this issue and set up the module would be greatly appreciated. Thanks in advance for your help.

[davehorton]

I suggest joining the signalwire slack channel for freeswitch. They are the makers of freeswitch and better suited to help you.