Customer support application with Next.js, Appwrite Cloud, Novu, and EmailJS

The application does the following:

• allows customers to create support tickets,
• authenticates staff and ensures that no one other than the staff can log in to the application,
• notifies the staff when a customer creates a support ticket,
• allows both the staff and customers to settle disputes via the live-chatting feature powered by Appwrite Cloud, and
• sends a confirmation email to the customers when they open a ticket and also when a staff sends them a message regarding the open ticket.

Live Demo

• View Live Version
• YouTube Demo

How-to Guide

Read article on DEV

Installation

• Clone the project repository. Don't forget to star the repo 😉
• Run npm install to install its dependencies.
• Start the development server by running npm run dev

Tools

• NextJS 13
• Tailwind CSS
• Appwrite Cloud
• Novu
• React Icons
• EmailJS