You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: Packs/BmcHelixRemedyForce/pack_metadata.json
+1-1
Original file line number
Diff line number
Diff line change
@@ -2,7 +2,7 @@
2
2
"name": "Bmc Helix Remedyforce",
3
3
"description": "Integration of BMC Helix Remedyforce with Cortex XSOAR. BMC Helix Remedyforce integration allows customers to create/update service requests and incidents. It also allows to update status, resolve service requests and incidents with customer notes. This integration exposes standard ticketing capabilities that can be utilized as part of automation & orchestration.",
Copy file name to clipboardExpand all lines: Packs/BmcITSM/Integrations/BmcITSM/BmcITSM.yml
+37-37
Original file line number
Diff line number
Diff line change
@@ -168,7 +168,7 @@ script:
168
168
script: ""
169
169
type: python
170
170
subtype: python3
171
-
dockerimage: demisto/python3:3.10.12.68714
171
+
dockerimage: demisto/python3:3.10.13.72123
172
172
commands:
173
173
- name: bmc-itsm-user-list
174
174
description: Retrieves a list of user profiles from BMC Helix ITSM. The records are retrieved by the query argument or by the filtering arguments. When using filtering arguments, each one defines a 'LIKE' operation and an 'AND' operator is used between them. To see the entire JSON then you can use the raw_response=true at the end of the command.
@@ -503,7 +503,7 @@ script:
503
503
description: The ticket customer info.
504
504
type: Unknown
505
505
- contextPath: BmcITSM.Ticket.assignee
506
-
description: "The ticket assignee info."
506
+
description: "The ticket assignee info."
507
507
type: Unknown
508
508
- contextPath: BmcITSM.Ticket.Summary
509
509
description: The ticket summary.
@@ -521,7 +521,7 @@ script:
521
521
description: Creates a new service request ticket. A service request ticket is the request record that is generated from the service request definition to manage and track the execution. To create it, you need to provide the srd_instance_id argument, which can be retrieved by by executing the bmc-itsm-service-request-definition-list command and extracting the instanceID field. User and company arguments can be retrieved by executing the bmc-itsm-user-list and bmc-itsm-company-list. To see the entire JSON then you can use the raw_response=true at the end of the command.
522
522
arguments:
523
523
- name: srd_instance_id
524
-
description: "The instance ID of the service request ticket. It can be retrieved by executing bmc-itsm-service-request-definition-list command."
524
+
description: "The instance ID of the service request ticket. It can be retrieved by executing bmc-itsm-service-request-definition-list command."
525
525
required: true
526
526
defaultValue: ""
527
527
predefined:
@@ -532,7 +532,7 @@ script:
532
532
predefined:
533
533
- ""
534
534
- name: last_name
535
-
description: "The requester last name. By default it is determined by the logged in user. If provided, login_id, first_name, and last_name arguments must be provided together."
535
+
description: "The requester last name. By default it is determined by the logged in user. If provided, login_id, first_name, and last_name arguments must be provided together."
536
536
defaultValue: ""
537
537
predefined:
538
538
- ""
@@ -547,7 +547,7 @@ script:
547
547
predefined:
548
548
- ""
549
549
- name: status
550
-
description: "The service request ticket status."
550
+
description: "The service request ticket status."
551
551
defaultValue: ""
552
552
auto: PREDEFINED
553
553
predefined:
@@ -606,17 +606,17 @@ script:
606
606
predefined:
607
607
- ""
608
608
- name: customer_first_name
609
-
description: "The customer first name. By default it is determined by the logged in user."
609
+
description: "The customer first name. By default it is determined by the logged in user."
610
610
defaultValue: ""
611
611
predefined:
612
612
- ""
613
613
- name: customer_last_name
614
-
description: "The customer last name. By default it is determined by the logged in user."
614
+
description: "The customer last name. By default it is determined by the logged in user."
615
615
defaultValue: ""
616
616
predefined:
617
617
- ""
618
618
- name: status
619
-
description: "The service request ticket status."
619
+
description: "The service request ticket status."
620
620
defaultValue: ""
621
621
auto: PREDEFINED
622
622
predefined:
@@ -651,7 +651,7 @@ script:
651
651
- 3-Moderate/Limited
652
652
- 4-Minor/Localized
653
653
- name: status_reason
654
-
description: "The reason for updating the status. Required only if status argument is provided."
654
+
description: "The reason for updating the status. Required only if status argument is provided."
655
655
defaultValue: ""
656
656
auto: PREDEFINED
657
657
predefined:
@@ -699,7 +699,7 @@ script:
699
699
- ""
700
700
outputs: []
701
701
- name: bmc-itsm-incident-update
702
-
description: "Update incident ticket."
702
+
description: "Update incident ticket."
703
703
arguments:
704
704
- name: ticket_request_id
705
705
description: The ID of the incident ticket to update.
@@ -723,7 +723,7 @@ script:
723
723
predefined:
724
724
- ""
725
725
- name: service_type
726
-
description: "The type of the incident ticket."
726
+
description: "The type of the incident ticket."
727
727
defaultValue: ""
728
728
auto: PREDEFINED
729
729
predefined:
@@ -763,7 +763,7 @@ script:
763
763
- Closed
764
764
- Cancelled
765
765
- name: reported_source
766
-
description: "The incident ticket reported source."
766
+
description: "The incident ticket reported source."
767
767
defaultValue: ""
768
768
auto: PREDEFINED
769
769
predefined:
@@ -885,7 +885,7 @@ script:
885
885
- known error
886
886
outputs: []
887
887
- name: bmc-itsm-incident-create
888
-
description: "Creates a new incident ticket. An incident is any event that is not part of the standard operation of a service and that causes an interruption to or a reduction in the quality of that service."
888
+
description: "Creates a new incident ticket. An incident is any event that is not part of the standard operation of a service and that causes an interruption to or a reduction in the quality of that service."
889
889
arguments:
890
890
- name: first_name
891
891
description: The customer first name the incident ticket is for.
@@ -940,7 +940,7 @@ script:
940
940
- 3-Moderate/Limited
941
941
- 4-Minor/Localized
942
942
- name: status
943
-
description: Incident status
943
+
description: Incident status.
944
944
required: true
945
945
defaultValue: ""
946
946
auto: PREDEFINED
@@ -1028,7 +1028,7 @@ script:
1028
1028
description: The incident ticket request ID.
1029
1029
type: String
1030
1030
- contextPath: BmcITSM.Incident.DisplayID
1031
-
description: "The incident ticket display ID."
1031
+
description: "The incident ticket display ID."
1032
1032
type: String
1033
1033
- contextPath: BmcITSM.Incident.CreateDate
1034
1034
description: "The incident ticket create date time in UTC."
@@ -1049,7 +1049,7 @@ script:
1049
1049
predefined:
1050
1050
- ""
1051
1051
- name: customer_first_name
1052
-
description: "The customer first name."
1052
+
description: "The customer first name."
1053
1053
defaultValue: ""
1054
1054
predefined:
1055
1055
- ""
@@ -1164,12 +1164,12 @@ script:
1164
1164
description: The ID of the change request ticket to update.
1165
1165
required: true
1166
1166
- name: first_name
1167
-
description: "The customer first name the change request ticket is for."
1167
+
description: "The customer first name the change request ticket is for."
1168
1168
defaultValue: ""
1169
1169
predefined:
1170
1170
- ""
1171
1171
- name: last_name
1172
-
description: "The customer last name the change request ticket is for."
1172
+
description: "The customer last name the change request ticket is for."
1173
1173
defaultValue: ""
1174
1174
predefined:
1175
1175
- ""
@@ -1179,7 +1179,7 @@ script:
1179
1179
predefined:
1180
1180
- ""
1181
1181
- name: change_type
1182
-
description: "The change request ticket type."
1182
+
description: "The change request ticket type."
1183
1183
defaultValue: ""
1184
1184
auto: PREDEFINED
1185
1185
predefined:
@@ -1298,7 +1298,7 @@ script:
1298
1298
predefined:
1299
1299
- ""
1300
1300
- name: status_reason
1301
-
description: "The reason for updating the ticket status. Required when status is provided."
1301
+
description: "The reason for updating the ticket status. Required when status is provided."
1302
1302
defaultValue: ""
1303
1303
auto: PREDEFINED
1304
1304
predefined:
@@ -1370,18 +1370,18 @@ script:
1370
1370
- problem investigation
1371
1371
- known error
1372
1372
- name: root_request_id
1373
-
description: "The request ID of the parent ticket. Can be found in the context output of the bmc-itsm-ticket-list command."
1373
+
description: "The request ID of the parent ticket. Can be found in the context output of the bmc-itsm-ticket-list command."
1374
1374
required: true
1375
1375
defaultValue: ""
1376
1376
predefined:
1377
1377
- ""
1378
1378
- name: root_request_name
1379
-
description: "The display name of the parent ticket in the task ticket. If not provided, the parent ticket displayID is displayed."
1379
+
description: "The display name of the parent ticket in the task ticket. If not provided, the parent ticket displayID is displayed."
1380
1380
defaultValue: ""
1381
1381
predefined:
1382
1382
- ""
1383
1383
- name: root_request_mode
1384
-
description: "The parent ticket request mode."
1384
+
description: "The parent ticket request mode."
1385
1385
defaultValue: Real
1386
1386
auto: PREDEFINED
1387
1387
predefined:
@@ -1487,7 +1487,7 @@ script:
1487
1487
description: The task ticket creation date time in UTC.
1488
1488
type: Date
1489
1489
- name: bmc-itsm-task-update
1490
-
description: "Updates the task ticket."
1490
+
description: "Updates the task ticket."
1491
1491
arguments:
1492
1492
- name: ticket_request_id
1493
1493
description: The ID of the task ticket to update.
@@ -1526,7 +1526,7 @@ script:
1526
1526
- Closed
1527
1527
- Bypassed
1528
1528
- name: status_reason
1529
-
description: "The reason for changing the ticket status. Required when the status is changed."
1529
+
description: "The reason for changing the ticket status. Required when the status is changed."
1530
1530
defaultValue: ""
1531
1531
auto: PREDEFINED
1532
1532
predefined:
@@ -1572,7 +1572,7 @@ script:
1572
1572
predefined:
1573
1573
- ""
1574
1574
- name: task_type
1575
-
description: "The task ticket type."
1575
+
description: "The task ticket type."
1576
1576
defaultValue: ""
1577
1577
auto: PREDEFINED
1578
1578
predefined:
@@ -1595,7 +1595,7 @@ script:
1595
1595
- ""
1596
1596
outputs: []
1597
1597
- name: bmc-itsm-problem-investigation-create
1598
-
description: "Creates a problem investigation ticket."
1598
+
description: "Creates a problem investigation ticket."
1599
1599
arguments:
1600
1600
- name: first_name
1601
1601
description: The customer first name the ticket request is for.
@@ -1626,7 +1626,7 @@ script:
1626
1626
- Closed
1627
1627
- Cancelled
1628
1628
- name: investigation_driver
1629
-
description: "The problem investigation ticket driver."
1629
+
description: "The problem investigation ticket driver."
1630
1630
required: true
1631
1631
defaultValue: ""
1632
1632
auto: PREDEFINED
@@ -1786,7 +1786,7 @@ script:
1786
1786
- Closed
1787
1787
- Cancelled
1788
1788
- name: investigation_driver
1789
-
description: "The problem investigation ticket driver."
1789
+
description: "The problem investigation ticket driver."
1790
1790
defaultValue: ""
1791
1791
auto: PREDEFINED
1792
1792
predefined:
@@ -1907,7 +1907,7 @@ script:
1907
1907
- Not Applicable
1908
1908
outputs: []
1909
1909
- name: bmc-itsm-known-error-create
1910
-
description: "Create known error ticket."
1910
+
description: "Create known error ticket."
1911
1911
arguments:
1912
1912
- name: status
1913
1913
description: The known error ticket status.
@@ -1980,12 +1980,12 @@ script:
1980
1980
predefined:
1981
1981
- ""
1982
1982
- name: assigned_group_pbm_mgr
1983
-
description: It makes up the third tier of the Problem Coordinator’s Support Organization data structure
1983
+
description: It makes up the third tier of the Problem Coordinator’s Support Organization data structure.
1984
1984
defaultValue: ""
1985
1985
predefined:
1986
1986
- ""
1987
1987
- name: support_company_pbm_mgr
1988
-
description: "the Company for the Problem Coordinator’s Support Organization. It makes up the first tier of it."
1988
+
description: "the Company for the Problem Coordinator’s Support Organization. It makes up the first tier of it."
1989
1989
defaultValue: ""
1990
1990
predefined:
1991
1991
- ""
@@ -2045,7 +2045,7 @@ script:
2045
2045
description: KnownError Create time in UTC.
2046
2046
type: Date
2047
2047
- name: bmc-itsm-known-error-update
2048
-
description: "Update Known Error ticket type."
2048
+
description: "Update Known Error ticket type."
2049
2049
arguments:
2050
2050
- name: ticket_request_id
2051
2051
description: The known error ticket request ID.
@@ -2094,7 +2094,7 @@ script:
2094
2094
- 3-Medium
2095
2095
- 4-Low
2096
2096
- name: view_access
2097
-
description: "The known error ticket internal access."
2097
+
description: "The known error ticket internal access."
2098
2098
defaultValue: ""
2099
2099
auto: PREDEFINED
2100
2100
predefined:
@@ -2116,12 +2116,12 @@ script:
2116
2116
predefined:
2117
2117
- ""
2118
2118
- name: assigned_group_pbm_mgr
2119
-
description: It makes up the third tier of the Problem Coordinator’s Support Organization data structure
2119
+
description: It makes up the third tier of the Problem Coordinator’s Support Organization data structure.
2120
2120
defaultValue: ""
2121
2121
predefined:
2122
2122
- ""
2123
2123
- name: support_company_pbm_mgr
2124
-
description: "the Company for the Problem Coordinator’s Support Organization. It makes up the first tier of it."
2124
+
description: "the Company for the Problem Coordinator’s Support Organization. It makes up the first tier of it."
2125
2125
defaultValue: ""
2126
2126
predefined:
2127
2127
- ""
@@ -2151,7 +2151,7 @@ script:
2151
2151
predefined:
2152
2152
- ""
2153
2153
- name: status_reason
2154
-
description: "The reason for changing the status. Required when the status is provided."
2154
+
description: "The reason for changing the status. Required when the status is provided."
0 commit comments