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We are encountering an issue with the Creating a Booking API (Path: /api-reference/v2/bookings/create-a-booking). Despite successfully booking events via the API, neither the attendees nor the organizer are receiving email notifications.
This is a critical problem as email notifications are essential to ensure that all participants are informed about their scheduled events. We have verified that the email addresses for both attendees and the organizer are correct and the event creation process works as expected, except for the lack of notification emails. (We check the spam folder too)
Could you please investigate this issue and provide guidance on how to ensure email notifications are triggered when using the mentioned path?
Thank you for your support.
yeah same shit here. puts all of the attendees email addresses and name under bookingFieldsResponses colelction and not attendees array. so none of the booking reminders work (because it works off attendee emails).
attendee emails are showing up under "bookingFieldsResponses" in the outptut from https://api.cal.com/v2/bookings and not the "attendees" array so none of the workflows reminders are working (as they work off attendee emails)
keithwillcode
changed the title
Issue with missing email notifications for Attendees and Organizer when creating a booking via Cal.com API
[CAL-4756] Issue with missing email notifications for Attendees and Organizer when creating a booking via Cal.com API
Nov 19, 2024
Hello Support Team,
We are encountering an issue with the Creating a Booking API (Path: /api-reference/v2/bookings/create-a-booking). Despite successfully booking events via the API, neither the attendees nor the organizer are receiving email notifications.
This is a critical problem as email notifications are essential to ensure that all participants are informed about their scheduled events. We have verified that the email addresses for both attendees and the organizer are correct and the event creation process works as expected, except for the lack of notification emails. (We check the spam folder too)
Could you please investigate this issue and provide guidance on how to ensure email notifications are triggered when using the mentioned path?
Thank you for your support.
Best regards,
Armand Jensen-Bennet
Evidence:
GTM-05:00
CAL-4756
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