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[CAL-4756] Issue with missing email notifications for Attendees and Organizer when creating a booking via Cal.com API #17315

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alamosapp opened this issue Oct 25, 2024 · 5 comments · Fixed by #17764
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api area: API, enterprise API, access token, OAuth emails area: emails, cancellation email, reschedule email, inbox, spam folder, not getting email
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@alamosapp
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alamosapp commented Oct 25, 2024

Hello Support Team,

We are encountering an issue with the Creating a Booking API (Path: /api-reference/v2/bookings/create-a-booking). Despite successfully booking events via the API, neither the attendees nor the organizer are receiving email notifications.

This is a critical problem as email notifications are essential to ensure that all participants are informed about their scheduled events. We have verified that the email addresses for both attendees and the organizer are correct and the event creation process works as expected, except for the lack of notification emails. (We check the spam folder too)

Could you please investigate this issue and provide guidance on how to ensure email notifications are triggered when using the mentioned path?
Thank you for your support.

Best regards,

Armand Jensen-Bennet

Evidence:

cal com screenshot
cal com screenshot headers
GTM-05:00
cal com screenshot booked

CAL-4756

@dosubot dosubot bot added api area: API, enterprise API, access token, OAuth emails area: emails, cancellation email, reschedule email, inbox, spam folder, not getting email labels Oct 25, 2024
@andrebrito16
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Same issue here

@111churchstreet
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yeah same shit here. puts all of the attendees email addresses and name under bookingFieldsResponses colelction and not attendees array. so none of the booking reminders work (because it works off attendee emails).

@111churchstreet
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@PeerRich @keithwillcode @CarinaWolli look at this issue i think its the same as this issue: #17662 (comment)

attendee emails are showing up under "bookingFieldsResponses" in the outptut from https://api.cal.com/v2/bookings and not the "attendees" array so none of the workflows reminders are working (as they work off attendee emails)

@keithwillcode
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@ThyMinimalDev @supalarry Can you please add this to the current milestone to fix?

@keithwillcode keithwillcode added this to the v4.8 milestone Nov 19, 2024
@keithwillcode keithwillcode changed the title Issue with missing email notifications for Attendees and Organizer when creating a booking via Cal.com API [CAL-4756] Issue with missing email notifications for Attendees and Organizer when creating a booking via Cal.com API Nov 19, 2024
@supalarry
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@ThyMinimalDev @supalarry Can you please add this to the current milestone to fix?

fix in progress

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api area: API, enterprise API, access token, OAuth emails area: emails, cancellation email, reschedule email, inbox, spam folder, not getting email
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6 participants