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Transcriptions started on the live site deployed via Cosmos are stuck in the "stripping audio" phase. Inspecting the function logs on the Firebase prod project show that the CronJobChecker isn't able to find the job ids it's looking for.
Not yet sure whether this issue is duplicated on the test site, and not sure whether it's a GCP or client / config fix.
To replicate:
Visit digital-paper-edit.tools.bbc.co.uk
Upload a media file
Job does not progress beyond "stripping audio"
In the logs, the job is not found
The text was updated successfully, but these errors were encountered:
We hadn't enabled an identity API on GCP - the Firebase logs pointed out this issue, I've since enabled the API. This seems partially to help but there is still a permissions error; I think it has something to do with service account keys; I'm trying to work this out.
There was an issue with some of the IAM roles not having been granted the same permissions on prod as on dev in the GCP console. I manually replicated the permissions, and was able to upload and transcribe media files from the live version of the site.
To replicate:
Log in to https://digital-paper-edit.tools.bbc.co.uk/, upload a media file for transcription and please verify that the transcript gets sent back without any errors in the function logs on prod in Firebase
Describe the issue
Transcriptions started on the live site deployed via Cosmos are stuck in the "stripping audio" phase. Inspecting the function logs on the Firebase prod project show that the CronJobChecker isn't able to find the job ids it's looking for.
Not yet sure whether this issue is duplicated on the test site, and not sure whether it's a GCP or client / config fix.
To replicate:
The text was updated successfully, but these errors were encountered: