diff --git a/packages/rocketchat-channel-settings/client/views/channelSettings.js b/packages/rocketchat-channel-settings/client/views/channelSettings.js
index d24806ba20b2c..fae55df84318e 100644
--- a/packages/rocketchat-channel-settings/client/views/channelSettings.js
+++ b/packages/rocketchat-channel-settings/client/views/channelSettings.js
@@ -50,6 +50,13 @@ Template.channelSettings.helpers({
 			}
 		});
 		const roomType = room && room.t;
+		/*
+		dirty hack since custom permissions create in packages/assistify-help-request/startup/customRoomTypes.js
+		lead to a streamer exception in some occasions.
+		*/
+		if (roomType === 'e') {
+			return roomType && RocketChat.authz.hasAtLeastOnePermission('delete-c');
+		}
 		return roomType && RocketChat.authz.hasAtLeastOnePermission(`delete-${ roomType }`, this.rid);
 	},
 	readOnly() {
diff --git a/server/methods/eraseRoom.js b/server/methods/eraseRoom.js
index f6501542a292c..dcde275333360 100644
--- a/server/methods/eraseRoom.js
+++ b/server/methods/eraseRoom.js
@@ -17,7 +17,12 @@ Meteor.methods({
 			});
 		}
 
-		if (RocketChat.authz.hasPermission(fromId, `delete-${ room.t }`, rid)) {
+		/*
+		dirty hack since custom permissions create in packages/assistify-help-request/startup/customRoomTypes.js
+		lead to a streamer exception in some occasions.
+		*/
+		if ((room.t === 'e' && RocketChat.authz.hasPermission(fromId, 'delete-c', rid)) ||
+			RocketChat.authz.hasPermission(fromId, `delete-${ room.t }`, rid)) {
 			RocketChat.models.Messages.removeByRoomId(rid);
 			RocketChat.models.Subscriptions.removeByRoomId(rid);
 			return RocketChat.models.Rooms.removeById(rid);