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File access not working properly #1529

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aonez opened this issue Oct 13, 2024 · 6 comments
Open

File access not working properly #1529

aonez opened this issue Oct 13, 2024 · 6 comments
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@aonez
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aonez commented Oct 13, 2024

Multiple users reported to have issues with file access. Seemingly it does not work and Keka is asking for file access over and over. More information and testing is needed since this is not being replicated at the moment.

#1525 (comment)
#1525 (comment)

If you have this issue please report your exact steps to reproduce the issue and the macOS version you're using. Also you can share your Keka settings by copying this file:

~/Library/Containers/com.aone.keka/Data/Library/Preferences/com.aone.keka.plist
@keif
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keif commented Oct 14, 2024

Apologies - I had been searching for an answer and that prior issue was the only "answer" I could find (because I was having "File Extraction Folder would not work" AND ALSO "would not save external access."

I'm now able to get it working, but I'm not sure which step "fixed" the issue:

  1. I ended up doing defaults delete com.aone.keka

  2. I blew away preferences at ~/Library/Containers/com.aone.keka/Data/Library/Preferences/com.aone.keka.plist

  3. I deleted keka.app (1.4.5)

  4. I deleted the keka external plugin

  5. reboot

  6. verify I had no keka plists

  7. downloaded a fresh copy of Keka 1.4.5 Release

For today it's now held the extraction location AND file access. But usually it crapped out and lost it after about 24 hours or so - I'm sitting on about 12 hours now, so I will try to update if this holds true!

Thanks for your hard work!

@salim-m
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salim-m commented Oct 16, 2024

I store large zip files on a NAS and use Keka to extract them, for some reason when I try it now it can't extract, always asks me where I want to extract to (in my case, in the same folder on my NAS), but doesn't work, the dialog keeps popping up.
I added full disk access to Keka in settings, I also tried to add the network share drive manually in Keka but the list stays empty.
Re-installed keka, still the same issue.

@aonez
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aonez commented Oct 16, 2024

@salim-m what macOS version are you using? Please try to right-click "Open" Keka and let me know if that fixes the issue.

Screenshot 2024-10-16 at 10 32 36

@salim-m
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salim-m commented Oct 16, 2024

@aonez I'm running macOS Sequoia 15.0.1, I don't know if right-click and "Open" fixed my issue honestly, but I tried to extract again by double clicking the archive (like I always do), prompted me to select a folder, and then it started extracting just fine. Weird.

@vanyasem
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vanyasem commented Oct 22, 2024

@aonez I have the same issue on Sequoia 15.0.1 (M1)
Opening with right click does not solve my issue
In addition to asking for permissions on each extraction, I am unable to add anything to "Customize folder access" list - it remains empty no matter what
I have tried giving Keka full disk access, but this does nothing

@vanyasem
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@aonez I do not have that issue on an another machine Sequoia on Intel

Latest changes I've done to my system consist of installing macFUSE, and enabling Kexts (reduced security) on my M1 mac. I doubt that's related though

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