diff --git a/app/assets/javascripts/webchat/library.js b/app/assets/javascripts/webchat/library.js
index 1733eb083..2adca0f4b 100644
--- a/app/assets/javascripts/webchat/library.js
+++ b/app/assets/javascripts/webchat/library.js
@@ -13,7 +13,9 @@
       "BUSY",
       "UNAVAILABLE",
       "AVAILABLE",
-      "ERROR"
+      "ERROR",
+      "OFFLINE",
+      "ONLINE"
     ]
     var $el                 = $(options.$el)
     var openUrl             = $el.attr('data-open-url')
@@ -22,6 +24,7 @@
     var webchatStateClass   = 'js-webchat-advisers-'
     var intervalID          = null
     var lastRecordedState   = null
+    var response_datatype    = $el.attr('data-redirect')
 
     function init () {
       if (!availabilityUrl || !openUrl) throw 'urls for webchat not defined'
@@ -32,7 +35,7 @@
 
     function handleOpenChat (evt) {
       evt.preventDefault()
-      global.open(openUrl, 'newwin', 'width=366,height=516')
+      this.dataset.redirect =="true" ? window.location.href = openUrl : global.open(openUrl, 'newwin', 'width=366,height=516')
       trackEvent('opened')
     }
 
@@ -40,6 +43,7 @@
       var ajaxConfig = {
         url: availabilityUrl,
         type: 'GET',
+        dataType: response_datatype,
         timeout: AJAX_TIMEOUT,
         success: apiSuccess,
         error: apiError
@@ -48,8 +52,31 @@
     }
 
     function apiSuccess (result) {
-      var validState  = API_STATES.indexOf(result.response) != -1
-      var state       = validState ? result.response : "ERROR"
+
+      if(result.hasOwnProperty('inHOP')){
+        var validState  = API_STATES.indexOf(result.status.toUpperCase()) != -1
+        var state       = validState ? result.status : "ERROR"
+        if (result.inHOP == "true"){
+          if(result.availability == "true"){
+                  if(result.status == "online"){
+                    state="AVAILABLE"
+                  }
+                  if (result.status == "busy"){
+                      state="BUSY"
+                  }
+                  if (result.status == "offline"){
+                      state="UNAVAILABLE"
+                  }
+            }else{
+              state="UNAVAILABLE"
+            }
+          }else{
+            state = "UNAVAILABLE"
+          }
+        }else{
+          var validState  = API_STATES.indexOf(result.response) != -1
+          var state       = validState ? result.response : "ERROR"
+        }
       advisorStateChange(state)
     }
 
diff --git a/app/models/webchat.rb b/app/models/webchat.rb
index 82234d754..b3ebecd32 100644
--- a/app/models/webchat.rb
+++ b/app/models/webchat.rb
@@ -5,13 +5,14 @@ class Webchat
 
   validates_presence_of :base_path, :open_url, :availability_url
 
-  attr_reader :base_path, :open_url, :availability_url
+  attr_reader :base_path, :open_url, :availability_url, :open_url_redirect, :availability_payload_format
 
   def initialize(attrs)
     @base_path = attrs["base_path"] if attrs["base_path"].present?
     @open_url = attrs["open_url"] if attrs["open_url"].present?
     @availability_url = attrs["availability_url"] if attrs["availability_url"].present?
-
+    @open_url_redirect = attrs.fetch("open_url_redirect", nil)
+    @availability_payload_format = attrs.fetch("availability_payload_format", nil)
     validate!
   end
 
diff --git a/app/views/shared/_webchat.html.erb b/app/views/shared/_webchat.html.erb
index d92d74f53..74a4a3fdf 100644
--- a/app/views/shared/_webchat.html.erb
+++ b/app/views/shared/_webchat.html.erb
@@ -4,6 +4,7 @@
   <span class="js-webchat"
     data-availability-url="<%= @content_item.webchat.availability_url %>"
     data-open-url="<%= @content_item.webchat.open_url %>"
+    data-redirect="<%=  @content_item.webchat.availability_payload_format.present? ? @content_item.webchat.availability_payload_format : 'jsonp' %>"
   >
     <% if webchat_unavailable? %>
       <%= unavailability_message %>
@@ -19,7 +20,7 @@
       </span>
       <span class="js-webchat-advisers-available hidden">
         Advisers are available to chat.
-        <a href="#" rel="external" class="js-webchat-open-button">Speak to an adviser now</a>.
+        <a href="#" data-redirect="<%=  @content_item.webchat.open_url_redirect.present? ? 'true' : 'false' %>" rel="external" class="js-webchat-open-button">Speak to an adviser now</a>.
       </span>
     <% end %>
   </span>
diff --git a/lib/webchat.yaml b/lib/webchat.yaml
index 08162ccee..9d73805eb 100644
--- a/lib/webchat.yaml
+++ b/lib/webchat.yaml
@@ -1,45 +1,40 @@
 - base_path: /government/organisations/hm-revenue-customs/contact/child-benefit
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1027
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1027
+  open_url: https://tax.service.gov.uk/ask-hmrc/webchat/child-benefit
+  availability_url: https://hmrc-uk.digital.nuance.com/tagserver/launch/agentAvailability?agentGroupID=10006859&siteID=10006719&businessUnitID=19001235
+  open_url_redirect: true
 - base_path: /government/organisations/hm-revenue-customs/contact/income-tax-enquiries-for-individuals-pensioners-and-employees
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1030
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1030
+  open_url: https://tax.service.gov.uk/ask-hmrc/webchat/income-tax-enquiries-for-individuals-pensioners-and-employees
+  availability_url: https://hmrc-uk.digital.nuance.com/tagserver/launch/agentAvailability?agentGroupID=10006852&siteID=10006719&businessUnitID=19001235
+  open_url_redirect: true
 - base_path: /government/organisations/hm-revenue-customs/contact/vat-online-services-helpdesk
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1026
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1026
+  open_url: https://tax.service.gov.uk/ask-hmrc/webchat/vat-online-services-helpdesk
+  availability_url: https://hmrc-uk.digital.nuance.com/tagserver/launch/agentAvailability?agentGroupID=10006860&siteID=10006719&businessUnitID=19001235
+  open_url_redirect: true
 - base_path: /government/organisations/hm-revenue-customs/contact/national-insurance-numbers
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1021
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1021
+  open_url: https://tax.service.gov.uk/ask-hmrc/webchat/national-insurance-numbers
+  availability_url: https://hmrc-uk.digital.nuance.com/tagserver/launch/agentAvailability?agentGroupID=10006855&siteID=10006719&businessUnitID=19001235
+  open_url_redirect: true
 - base_path: /government/organisations/hm-revenue-customs/contact/self-assessment
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1004
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1004
+  open_url: https://tax.service.gov.uk/ask-hmrc/webchat/self-assessment
+  availability_url: https://hmrc-uk.digital.nuance.com/tagserver/launch/agentAvailability?agentGroupID=10006851&siteID=10006719&businessUnitID=19001235
+  open_url_redirect: true
 - base_path: /government/organisations/hm-revenue-customs/contact/tax-credits-enquiries
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1016
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1016
+  open_url: https://tax.service.gov.uk/ask-hmrc/webchat/tax-credits-enquiries
+  availability_url: https://hmrc-uk.digital.nuance.com/tagserver/launch/agentAvailability?agentGroupID=10006858&siteID=10006719&businessUnitID=19001235
+  open_url_redirect: true
 - base_path: /government/organisations/hm-revenue-customs/contact/vat-enquiries
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1028
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1028
+  open_url: https://tax.service.gov.uk/ask-hmrc/webchat/vat-enquiries
+  availability_url: https://hmrc-uk.digital.nuance.com/tagserver/launch/agentAvailability?agentGroupID=10006860&siteID=10006719&businessUnitID=19001235
+  open_url_redirect: true
 - base_path: /government/organisations/hm-revenue-customs/contact/customs-international-trade-and-excise-enquiries
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1034
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1034
+  open_url: https://tax.service.gov.uk/ask-hmrc/webchat/customs-international-trade-and-excise-enquiries
+  availability_url: https://hmrc-uk.digital.nuance.com/tagserver/launch/agentAvailability?agentGroupID=10006861&siteID=10006719&businessUnitID=19001235
+  open_url_redirect: true
 - base_path: /government/organisations/hm-revenue-customs/contact/employer-enquiries
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1023
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1023
+  open_url: https://tax.service.gov.uk/ask-hmrc/webchat/employer-enquiries
+  availability_url: https://hmrc-uk.digital.nuance.com/tagserver/launch/agentAvailability?agentGroupID=10006854&siteID=10006719&businessUnitID=19001235
+  open_url_redirect: true
 - base_path: /government/organisations/hm-revenue-customs/contact/online-services-helpdesk
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1003
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1003
-- base_path: /government/organisations/hm-revenue-customs/contact/charities-and-community-amateur-sports-clubs-cascs
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1087
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1087
-- base_path: /government/organisations/hm-revenue-customs/contact/enquiries-from-employers-with-expatriate-employees
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1089
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1089
-- base_path: /government/organisations/hm-revenue-customs/contact/share-schemes-for-employees
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1088
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1088
-- base_path: /government/organisations/hm-revenue-customs/contact/non-uk-expatriate-employees-expats
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1089
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1089
-- base_path: /government/organisations/hm-revenue-customs/contact/non-resident-landlords
-  open_url: https://www.tax.service.gov.uk/csp-partials/open/1086
-  availability_url: https://www.tax.service.gov.uk/csp-partials/availability/1086
+  open_url: https://tax.service.gov.uk/ask-hmrc/webchat/online-services-helpdesk
+  availability_url: https://hmrc-uk.digital.nuance.com/tagserver/launch/agentAvailability?agentGroupID=10006856&siteID=10006719&businessUnitID=19001235
+  open_url_redirect: true
diff --git a/spec/javascripts/webchat.spec.js b/spec/javascripts/webchat.spec.js
index 73d5bfba1..436cf4324 100644
--- a/spec/javascripts/webchat.spec.js
+++ b/spec/javascripts/webchat.spec.js
@@ -8,9 +8,9 @@ describe('Webchat', function () {
   // Stub analytics.
   GOVUK.analytics = GOVUK.analytics || {}
   GOVUK.analytics.trackEvent = function () {}
-  var CHILD_BENEFIT_API_URL = 'https://www.tax.service.gov.uk/csp-partials/open/' +
-    1027
-  var INSERTION_HOOK = '<div class="js-webchat" data-availability-url="' + CHILD_BENEFIT_API_URL + '" data-open-url="' + CHILD_BENEFIT_API_URL + '">' +
+  var CHILD_BENEFIT_API_URL = 'https://hmrc-uk.digital.nuance.com/tagserver/launch/agentAvailability?agentGroupID=10006859&siteID=10006719&businessUnitID=19001235'
+
+  var INSERTION_HOOK = '<div class="js-webchat" data-availability-url="' + CHILD_BENEFIT_API_URL + '" data-open-url="' + CHILD_BENEFIT_API_URL + '" data-redirect="jsonp">' +
     '<div class="js-webchat-advisers-error">Error</div>' +
     '<div class="js-webchat-advisers-unavailable hidden">Unavailable</div>' +
     '<div class="js-webchat-advisers-busy hidden">Busy</div>' +
@@ -68,7 +68,7 @@ describe('Webchat', function () {
       mount()
       expect(
         $.ajax
-      ).toHaveBeenCalledWith({ url: CHILD_BENEFIT_API_URL, type: 'GET', timeout: jasmine.any(Number), success: jasmine.any(Function), error: jasmine.any(Function) })
+      ).toHaveBeenCalledWith({ url: CHILD_BENEFIT_API_URL, type: 'GET', dataType: "jsonp" ,timeout: jasmine.any(Number), success: jasmine.any(Function), error: jasmine.any(Function) })
     })
 
     it('should inform user whether advisors are available', function () {
diff --git a/test/presenters/contact_presenter_test.rb b/test/presenters/contact_presenter_test.rb
index 67ef8c498..2afb391ac 100644
--- a/test/presenters/contact_presenter_test.rb
+++ b/test/presenters/contact_presenter_test.rb
@@ -88,8 +88,8 @@ def schema_name
       schema = schema_item("contact_with_webchat")
       presented = present_example(schema)
       assert_equal true, presented.show_webchat?
-      assert_equal presented.webchat.availability_url, "https://www.tax.service.gov.uk/csp-partials/availability/1030"
-      assert_equal presented.webchat.open_url, "https://www.tax.service.gov.uk/csp-partials/open/1030"
+      assert_equal presented.webchat.availability_url, "https://hmrc-uk.digital.nuance.com/tagserver/launch/agentAvailability?agentGroupID=10006852&siteID=10006719&businessUnitID=19001235"
+      assert_equal presented.webchat.open_url, "https://tax.service.gov.uk/ask-hmrc/webchat/income-tax-enquiries-for-individuals-pensioners-and-employees"
     end
   end
 end