Process for handling [email protected] mailbox

[cassgvp]

Summary Sentence

Emails sent to [email protected] are received by the whole team, but there is currently no documented process for ensuring they are responded to effectively.

What needs to be done?

Decide a process for ensuring that emails received at [email protected] are responded to and actioned. Document and make the process explicit.

Suggested process:

Anyone feeling informed enough to respond to the email should reply. For transparency and to let others know the enquiry is being handled, please cc [email protected] in your reply.

[Confirm this] Where there is doubt or no clear ideal respondent, please start a thread on #tps-cms-only to have an internal conversation.

[Confirm this] This process to be added to induction information.

Who can help?

@malvikasharan @EKaroune ?

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Update after the issue was opened

[Add details]

[malvikasharan]

This looks perfect Cass.

Is there anything else from the induction missing? I think the knowledge centralisation document (that is accessible to the team) is not mentioned too. I will do a review there and add those points to an issue. Thank you for raising these.

[cassgvp]

I'm hoping to collate the induction material for #225.