Wistia Video Not Recognised

[FlyingQuokka]

Your question

There's a video here: https://porterandcompanyresearch.co/tbsew-35c that VDH doesn't recognise, that I thought you might like to add to your investigations list, so VDH can handle these types of videos in the future.

Addon & CoApp version and details

version: 9.1.0.44
target: mozilla
channel: stable
lang: en-US
coapp: {"found":true,"path":"D:\Programs\Multimedia\VideoDownloadHelper\vdhcoapp.exe","version":"2.0.19","new_version":false}
license: {"accepted":true,"email":"","key":"74688fafc193436a"}
platform: x86-64 win
UA: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:130.0) Gecko/20100101 Firefox/130.0
{
"valid_license_message_has_been_displayed": true,
"download_directory": "D:\Users\Quokka\SpecialFolders\Downloads",
"last_download_directory": {
"__serializer_tag": "option_some",
"__serializer_value": {
"__serializer_tag": "primitive",
"__serializer_value": "V:\Memberships\Steal Our Winners\Editions\2024\2024-10"
}
},
"never_show_no_incognito_msg_again": true,
"view_options": {
"all_tabs": false,
"low_quality": false,
"sort_by_status": true,
"sort_reverse": false,
"show_button_clean": true,
"show_button_clean_all": false,
"show_button_convert_local": false,
"hide_downloaded": false
},
"use_sidebar": false,
"open_count_store": 3,
"successfull_dl": 96,
"never_show_successfull_dl_message": true
}

[Mattmjs]

Looks like the video won't start until tracking protection is disabled in Firefox, then it'll play and as well as detection.

[FlyingQuokka]

The video plays fine. It's just that VDH doesn't recognise it, so I thought I'd pass it over to the developers to consider adding it to the list of videos it can deal with. That's really the only reason for my post.

[Mattmjs]

That's what I'm saying, when the video played I had detection and you should as well. But if you aren't getting detection check
anti virus & firewall are not blocking companion app.

[FlyingQuokka]

OK, I found the tracking settings and turning them worked. Thanks @Mattmjs.