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[HelpHub] Feedback on FAQ Troubleshooting, phpMyAdmin, WordPress Site Maintenance and Where to find WordPress help #742

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zzap opened this issue Apr 3, 2023 · 5 comments
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HelpHub feedback Issues reported via feedback form at HelpHub user documentation (HelpHub) Improvements or additions to end-user documentation

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zzap commented Apr 3, 2023

Issue Description

Feedback for this article is mostly people asking support questions. This is probably due to the fact that WordPress core links to this page when there's an error on the site.

URL of the Page with the Issue

Section of Page with the issue

Beginning.

Why is this a problem?

People with current problems come here in hope that someone will help them but there is no one.

Suggested Fix

Add a highlighted paragraph at the beginning of the article. In this paragraph explain that this page is not support. For actual, human support, see Forums.

@zzap zzap added user documentation (HelpHub) Improvements or additions to end-user documentation HelpHub feedback Issues reported via feedback form at HelpHub labels Apr 3, 2023
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github-actions bot commented Apr 3, 2023

Heads up @femkreations @atachibana - the "user documentation" label was applied to this issue.

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zzap commented Apr 3, 2023

Heads up @WordPress/docs-issues-coordinators, we have a new issue open. Time to use 'em labels.

@zzap zzap changed the title [HelpHub] Feedback on FAQ Troubleshooting [HelpHub] Feedback on FAQ Troubleshooting and Where to find WordPress help Apr 3, 2023
@zzap zzap changed the title [HelpHub] Feedback on FAQ Troubleshooting and Where to find WordPress help [HelpHub] Feedback on FAQ Troubleshooting, phpMyAdmin and Where to find WordPress help Apr 5, 2023
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zzap commented Apr 5, 2023

Related #427

@zzap zzap changed the title [HelpHub] Feedback on FAQ Troubleshooting, phpMyAdmin and Where to find WordPress help [HelpHub] Feedback on FAQ Troubleshooting, phpMyAdmin, WordPress Site Maintenance and Where to find WordPress help Apr 14, 2023
@zzap zzap moved this to In Progress in End-user documentation Apr 14, 2023
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zzap commented Apr 14, 2023

Please note that this is not a support page. If you seek help with your specific problem, please refer to the Support forums.

@zzap zzap self-assigned this Apr 14, 2023
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zzap commented Apr 14, 2023

I created a reusable block named Not a support page and added it to each article's beginning and end. If you use it, please remember to convert it to a regular block before saving the article.

@zzap zzap closed this as completed Apr 14, 2023
@github-project-automation github-project-automation bot moved this from In Progress to Done in End-user documentation Apr 14, 2023
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