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facebook-messenger-managers-guide.md

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Facebook Messenger Manager's Guide

The Facebook Messager page lets you manage conversations from Facebook Messenger on the pages you have connected.

{% hint style="info" %} As a Rocket.Chat Enterprise user you can make use of the Facebook App. {% endhint %}

To access this section, navigate to Administration > Omnichannel > Facebook Messanger.

  1. Select Facebook Messenger and Enable. You'll be prompted to log in. Be sure to use the credentials that are tied to the page you wish to receive messages from. You'll have to do a standard Facebook OAuth login and grant your Rocket.Chat instance access to your pages.
  2. Once you're returned from Facebook you'll see a list of the pages associated with that account. If you see none, make sure that the account has pages, then click RELOAD PAGES.
  3. Enable the pages you'd like to get messages from, as shown below:

Return to the main interface. Now any Live Chat agents you have will see any incoming chats from that page. Responses go back to Facebook as if you were using Messenger itself.

Please refer to the following documentation for further details on Rocket.Chat and Facebook.

{% content-ref url="../app-guides/omnichannel-apps/facebook-app/" %} facebook-app {% endcontent-ref %}