email-inbox-admin-guide.md

Email Inbox Admin Guide

As an Omnichannel administrator, you can configure and manage Omnichannel email inboxes or email accounts for the email channels.

To set up a new email inbox:

1. Go to Administration:

2. Click Email Inboxes:

3. Click + New Email Inbox:

Enter the following details:

1. Add Name of the email inbox
2. Specify the Email address
3. Assign it to a Department; it is optional
4. Configure SMTP server
5. Toggle switch Connect with SSL/TLS; it is optional
   Note: For outlook accounts, disable the SSL option under SMTP.
6. Configure IMAP server and
7. Toggle switch Connect with SSL/TLS for IMAP**;** it is optional
8. Hit Save

Your email inbox is set up and, your agents can receive emails within Rocket.Chat now, as shown below:

Configure Email Inbox with 2FA

If you have two-factor authentication enabled on your email account, using your regular email password to connect will result in an error.

For this, you need to generate an app password that is to be used instead of the normal password.

Follow these guides to generate your app passwords.

{% embed url="https://support.google.com/accounts/answer/185833?hl=en" %} GMail {% endembed %}

{% embed url="https://support.microsoft.com/en-gb/account-billing/manage-app-passwords-for-two-step-verification-d6dc8c6d-4bf7-4851-ad95-6d07799387e9" %} Outlook {% endembed %}

{% embed url="https://help.aol.com/articles/Create-and-manage-app-password" %} AOL Mail {% endembed %}

Yahoo Mail