diff --git a/.changeset/odd-beds-dream.md b/.changeset/odd-beds-dream.md
new file mode 100644
index 0000000000000..547d7daf52435
--- /dev/null
+++ b/.changeset/odd-beds-dream.md
@@ -0,0 +1,5 @@
+---
+"@rocket.chat/meteor": patch
+---
+
+Fixes an issue that caused Hono to not process payloads with content type `x-www-form-urlencoded` correctly
diff --git a/apps/meteor/app/api/server/router.ts b/apps/meteor/app/api/server/router.ts
index c37100c18b223..3cb0735ba99f3 100644
--- a/apps/meteor/app/api/server/router.ts
+++ b/apps/meteor/app/api/server/router.ts
@@ -144,6 +144,9 @@ export class Router<
 				parsedBody = await request.raw.clone().json();
 			} else if (contentType?.includes('multipart/form-data')) {
 				parsedBody = await request.raw.clone().formData();
+			} else if (contentType?.includes('application/x-www-form-urlencoded')) {
+				const req = await request.raw.clone().formData();
+				parsedBody = Object.fromEntries(req.entries());
 			} else {
 				parsedBody = await request.raw.clone().text();
 			}
diff --git a/apps/meteor/tests/end-to-end/api/livechat/06-integrations.ts b/apps/meteor/tests/end-to-end/api/livechat/06-integrations.ts
index de4ca08b045a7..bcdee0666dcfa 100644
--- a/apps/meteor/tests/end-to-end/api/livechat/06-integrations.ts
+++ b/apps/meteor/tests/end-to-end/api/livechat/06-integrations.ts
@@ -63,16 +63,14 @@ describe('LIVECHAT - Integrations', () => {
 			return Promise.all(visitorTokens.map((token) => deleteVisitor(token)));
 		});
 
+		// Twilio sends the body as a x-www-form-urlencoded, the tests should do the same
 		describe('POST livechat/sms-incoming/:service', () => {
 			it('should throw an error if SMS is disabled', async () => {
 				await updateSetting('SMS_Enabled', false);
 				await request
 					.post(api('livechat/sms-incoming/twilio'))
 					.set(credentials)
-					.send({
-						from: '+123456789',
-						body: 'Hello',
-					})
+					.send('from=%2B123456789&body=Hello')
 					.expect('Content-Type', 'application/json')
 					.expect(400);
 			});
@@ -82,11 +80,7 @@ describe('LIVECHAT - Integrations', () => {
 				await request
 					.post(api('livechat/sms-incoming/twilio'))
 					.set(credentials)
-					.send({
-						From: '+123456789',
-						To: '+123456789',
-						Body: 'Hello',
-					})
+					.send('From=%2B123456789&To=%2B123456789&Body=Hello')
 					.expect('Content-Type', 'application/json')
 					.expect(400);
 			});
@@ -97,11 +91,7 @@ describe('LIVECHAT - Integrations', () => {
 				await request
 					.post(api('livechat/sms-incoming/twilio'))
 					.set(credentials)
-					.send({
-						From: '+123456789',
-						To: '+123456789',
-						Body: 'Hello',
-					})
+					.send('From=%2B123456789&To=%2B123456789&Body=Hello')
 					.expect('Content-Type', 'application/json')
 					.expect(400);
 			});
@@ -113,11 +103,7 @@ describe('LIVECHAT - Integrations', () => {
 				await request
 					.post(api('livechat/sms-incoming/twilio'))
 					.set(credentials)
-					.send({
-						From: '+123456789',
-						To: '+123456789',
-						Body: 'Hello',
-					})
+					.send('From=%2B123456789&To=%2B123456789&Body=Hello')
 					.expect('Content-Type', 'text/xml')
 					.expect(200)
 					.expect((res: Response) => {