diff --git a/.changeset/perfect-oranges-judge.md b/.changeset/perfect-oranges-judge.md
new file mode 100644
index 0000000000000..0edb98b30ae5c
--- /dev/null
+++ b/.changeset/perfect-oranges-judge.md
@@ -0,0 +1,5 @@
+---
+"@rocket.chat/meteor": patch
+---
+
+Fixes Omnichannel's continuous sound notification not playing as expected
diff --git a/apps/meteor/client/hooks/useOmnichannelContinuousSoundNotification.ts b/apps/meteor/client/hooks/useOmnichannelContinuousSoundNotification.ts
index bcfdf40ae0b81..639b4cb7af22e 100644
--- a/apps/meteor/client/hooks/useOmnichannelContinuousSoundNotification.ts
+++ b/apps/meteor/client/hooks/useOmnichannelContinuousSoundNotification.ts
@@ -47,7 +47,7 @@ export const useOmnichannelContinuousSoundNotification = <T>(queue: T[]) => {
 		}
 
 		CustomSounds.play(continuousCustomSoundId, {
-			volume: notificationsSoundVolume,
+			volume: notificationsSoundVolume / 100,
 			loop: true,
 		});
 	}, [continuousCustomSoundId, playNewRoomSoundContinuously, userSubscriptions, notificationsSoundVolume, hasUnreadRoom]);