diff --git a/apps/meteor/client/views/omnichannel/directory/contacts/ContactTable.tsx b/apps/meteor/client/views/omnichannel/directory/contacts/ContactTable.tsx
index 816e4a20569c5..2cc4127bc20c9 100644
--- a/apps/meteor/client/views/omnichannel/directory/contacts/ContactTable.tsx
+++ b/apps/meteor/client/views/omnichannel/directory/contacts/ContactTable.tsx
@@ -128,7 +128,7 @@ function ContactTable({ setContactReload }: ContactTableProps): ReactElement {
 				</GenericTableHeader>
 				{result.phase === AsyncStatePhase.RESOLVED && (
 					<GenericTableBody>
-						{result.value.visitors.map(({ _id, username, name, visitorEmails, phone, lastChat }) => {
+						{result.value.visitors.map(({ _id, username, fname, visitorEmails, phone, lastChat }) => {
 							const phoneNumber = phone?.length && phone[0].phoneNumber;
 							const visitorEmail = visitorEmails?.length && visitorEmails[0].address;
 
@@ -144,7 +144,7 @@ function ContactTable({ setContactReload }: ContactTableProps): ReactElement {
 									onClick={onRowClick(_id)}
 								>
 									<GenericTableCell withTruncatedText>{username}</GenericTableCell>
-									<GenericTableCell withTruncatedText>{parseOutboundPhoneNumber(name)}</GenericTableCell>
+									<GenericTableCell withTruncatedText>{parseOutboundPhoneNumber(fname)}</GenericTableCell>
 									<GenericTableCell withTruncatedText>{parseOutboundPhoneNumber(phoneNumber)}</GenericTableCell>
 									<GenericTableCell withTruncatedText>{visitorEmail}</GenericTableCell>
 									<GenericTableCell withTruncatedText>{lastChat && formatDate(lastChat.ts)}</GenericTableCell>
diff --git a/apps/meteor/client/views/omnichannel/directory/contacts/contextualBar/ContactInfo.js b/apps/meteor/client/views/omnichannel/directory/contacts/contextualBar/ContactInfo.js
index cdafe62dcc8a3..a6f47b490176c 100644
--- a/apps/meteor/client/views/omnichannel/directory/contacts/contextualBar/ContactInfo.js
+++ b/apps/meteor/client/views/omnichannel/directory/contacts/contextualBar/ContactInfo.js
@@ -89,7 +89,7 @@ const ContactInfo = ({ id, rid, route }) => {
 	}
 
 	const {
-		contact: { name, username, visitorEmails, phone, livechatData, ts, lastChat, contactManager },
+		contact: { fname, username, visitorEmails, phone, livechatData, ts, lastChat, contactManager },
 	} = data;
 
 	const checkIsVisibleAndScopeVisitor = (key) => {
@@ -107,7 +107,7 @@ const ContactInfo = ({ id, rid, route }) => {
 
 	const showContactHistory = currentRouteName === 'live' && lastChat;
 
-	const displayName = parseOutboundPhoneNumber(name) || username;
+	const displayName = parseOutboundPhoneNumber(fname) || username;
 
 	const { phoneNumber } = phone?.[0] || {};
 
diff --git a/apps/meteor/client/views/room/Header/Omnichannel/VoipRoomHeader.tsx b/apps/meteor/client/views/room/Header/Omnichannel/VoipRoomHeader.tsx
index c1b9e5d3ecc0a..de204caaebabd 100644
--- a/apps/meteor/client/views/room/Header/Omnichannel/VoipRoomHeader.tsx
+++ b/apps/meteor/client/views/room/Header/Omnichannel/VoipRoomHeader.tsx
@@ -41,7 +41,7 @@ const VoipRoomHeader: FC<VoipRoomHeaderProps> = ({ slots: parentSlot, room }) =>
 				[context],
 			)}
 		>
-			<RoomHeader slots={slots} room={{ ...room, name: parseOutboundPhoneNumber(room.name) }} />
+			<RoomHeader slots={slots} room={{ ...room, name: parseOutboundPhoneNumber(room.fname) }} />
 		</ToolboxContext.Provider>
 	);
 };
diff --git a/apps/meteor/ee/client/lib/voip/parseOutboundPhoneNumber.ts b/apps/meteor/ee/client/lib/voip/parseOutboundPhoneNumber.ts
index 711c53e6270d5..ec619ef354729 100644
--- a/apps/meteor/ee/client/lib/voip/parseOutboundPhoneNumber.ts
+++ b/apps/meteor/ee/client/lib/voip/parseOutboundPhoneNumber.ts
@@ -1 +1 @@
-export const parseOutboundPhoneNumber = (phoneNumber: string): string => (phoneNumber ? phoneNumber.replace(/\*/g, '+') : '');
+export const parseOutboundPhoneNumber = (phoneNumber: string | undefined): string => (phoneNumber ? phoneNumber.replace(/\*/g, '+') : '');