diff --git a/client/components/Omnichannel/Tags.js b/client/components/Omnichannel/Tags.js
index 86faf461c0d39..736827496f422 100644
--- a/client/components/Omnichannel/Tags.js
+++ b/client/components/Omnichannel/Tags.js
@@ -68,7 +68,7 @@ const Tags = ({ tags = [], handler = () => {}, error = '', tagRequired = false }
 					<Field.Row>
 						<TextInput
 							error={error}
-							value={tagValue}
+							value={tagValue?.value ? tagValue.value : tagValue}
 							onChange={(event) => handleTagValue(event.target.value)}
 							flexGrow={1}
 							placeholder={t('Enter_a_tag')}
@@ -80,7 +80,7 @@ const Tags = ({ tags = [], handler = () => {}, error = '', tagRequired = false }
 					<Field.Row justifyContent='flex-start'>
 						{tags.map((tag, i) => (
 							<Chip key={i} onClick={() => removeTag(tag)} mie='x8'>
-								{tag}
+								{tag?.value ? tag.value : tag}
 							</Chip>
 						))}
 					</Field.Row>
diff --git a/ee/client/omnichannel/cannedResponses/CannedResponseEdit.tsx b/ee/client/omnichannel/cannedResponses/CannedResponseEdit.tsx
index ec807b4753ef5..991e25ebbc70e 100644
--- a/ee/client/omnichannel/cannedResponses/CannedResponseEdit.tsx
+++ b/ee/client/omnichannel/cannedResponses/CannedResponseEdit.tsx
@@ -104,12 +104,15 @@ const CannedResponseEdit: FC<{
 				tags: any;
 				departmentId: { value: string; label: string };
 			};
+			const mappedTags = tags.map((tag: string | { value: string; label: string }) =>
+				typeof tag === 'object' ? tag?.value : tag,
+			);
 			await saveCannedResponse({
 				...(_id && { _id }),
 				shortcut,
 				text,
 				scope,
-				...(tags.length > 0 && { tags }),
+				...(mappedTags.length > 0 && { tags: mappedTags }),
 				...(departmentId && { departmentId: departmentId.value }),
 			});
 			dispatchToastMessage({
diff --git a/ee/client/omnichannel/components/CannedResponse/modals/CreateCannedResponse/index.tsx b/ee/client/omnichannel/components/CannedResponse/modals/CreateCannedResponse/index.tsx
index 4d941f99cfe0a..6a6fadb083bd1 100644
--- a/ee/client/omnichannel/components/CannedResponse/modals/CreateCannedResponse/index.tsx
+++ b/ee/client/omnichannel/components/CannedResponse/modals/CreateCannedResponse/index.tsx
@@ -87,12 +87,15 @@ const WrapCreateCannedResponseModal: FC<{ data?: any; reloadCannedList?: any }>
 				tags: any;
 				departmentId: { value: string; label: string };
 			};
+			const mappedTags = tags.map((tag: string | { value: string; label: string }) =>
+				typeof tag === 'object' ? tag?.value : tag,
+			);
 			await saveCannedResponse({
 				...(_id && { _id }),
 				shortcut,
 				text,
 				scope,
-				...(tags.length > 0 && { tags }),
+				...(tags.length > 0 && { tags: mappedTags }),
 				...(departmentId && { departmentId: departmentId.value }),
 			});
 			dispatchToastMessage({