diff --git a/app/livechat/server/lib/Helper.js b/app/livechat/server/lib/Helper.js
index 2456d3a764800..9341a3acb7326 100644
--- a/app/livechat/server/lib/Helper.js
+++ b/app/livechat/server/lib/Helper.js
@@ -233,9 +233,6 @@ export const dispatchInquiryQueued = (inquiry, agent) => {
 
 	// Alert only the online agents of the queued request
 	const onlineAgents = Livechat.getOnlineAgents(department, agent);
-	if (!onlineAgents?.length) {
-		return;
-	}
 
 	const notificationUserName = v && (v.name || v.username);