diff --git a/app/ui-cached-collection/client/models/CachedCollection.js b/app/ui-cached-collection/client/models/CachedCollection.js
index 107024926b70e..1ef9d99624c75 100644
--- a/app/ui-cached-collection/client/models/CachedCollection.js
+++ b/app/ui-cached-collection/client/models/CachedCollection.js
@@ -282,7 +282,8 @@ export class CachedCollection extends Emitter {
 					});
 				}
 				if (room) {
-					RoomManager.close(room.t + room.name);
+					room.name && RoomManager.close(room.t + room.name);
+					!room.name && RoomManager.close(room.t + room._id);
 				}
 				this.collection.remove(record._id);
 			} else {
diff --git a/client/views/room/Header/Omnichannel/QuickActions/QuickActions.tsx b/client/views/room/Header/Omnichannel/QuickActions/QuickActions.tsx
index 6b5a373fd20ea..810c1b78858ef 100644
--- a/client/views/room/Header/Omnichannel/QuickActions/QuickActions.tsx
+++ b/client/views/room/Header/Omnichannel/QuickActions/QuickActions.tsx
@@ -13,6 +13,7 @@ import React, {
 } from 'react';
 import toastr from 'toastr';
 
+import { RoomManager } from '../../../../../../app/ui-utils/client';
 import { handleError } from '../../../../../../app/utils/client';
 import { IRoom } from '../../../../../../definition/IRoom';
 import PlaceChatOnHoldModal from '../../../../../../ee/app/livechat-enterprise/client/components/modals/PlaceChatOnHoldModal';
@@ -92,8 +93,7 @@ const QuickActions: FC<QuickActionsProps> = ({ room, className }) => {
 			try {
 				await requestTranscript(rid, email, subject);
 				closeModal();
-				Session.set('openedRoom', null);
-				FlowRouter.go('/home');
+				RoomManager.close(`l${rid}`);
 				toastr.success(t('Livechat_transcript_has_been_requested'));
 			} catch (error) {
 				handleError(error);