diff --git a/app/livechat/client/views/app/livechatAgents.html b/app/livechat/client/views/app/livechatAgents.html
index bb57a86497e9a..a32d04763b89d 100644
--- a/app/livechat/client/views/app/livechatAgents.html
+++ b/app/livechat/client/views/app/livechatAgents.html
@@ -51,9 +51,11 @@
 					{{#table fixed='true' onScroll=onTableScroll}}
 						<thead>
 							<tr>
-								<th><div class="table-fake-th">{{_ "Name"}}</div></th>
-								<th width="33%"><div class="table-fake-th">{{_ "Username"}}</div></th>
-								<th width="33%"><div class="table-fake-th">{{_ "Email"}}</div></th>
+								<th width="30%"><div class="table-fake-th">{{_ "Name"}}</div></th>
+								<th width="20%"><div class="table-fake-th">{{_ "Username"}}</div></th>
+								<th width="20%"><div class="table-fake-th">{{_ "Email"}}</div></th>
+								<th><div class="table-fake-th">{{_ "Status"}}</div></th>
+								<th><div class="table-fake-th">{{_ "Service"}}</div></th>
 								<th width='40px'><div class="table-fake-th">&nbsp;</div></th>
 							</tr>
 						</thead>
@@ -79,6 +81,8 @@
 									</td>
 									<td>{{username}}</td>
 									<td>{{emailAddress}}</td>
+									<td>{{status}}</td>
+									<td>{{statusService}}</td>
 									<td>
 										<a href="#remove" class="remove-agent">
 											<i class="icon-trash"></i>
diff --git a/app/livechat/client/views/app/livechatAgents.js b/app/livechat/client/views/app/livechatAgents.js
index 56c45da892ae8..af3b68b888543 100644
--- a/app/livechat/client/views/app/livechatAgents.js
+++ b/app/livechat/client/views/app/livechatAgents.js
@@ -90,6 +90,10 @@ Template.livechatAgents.helpers({
 			data: Template.instance().tabBarData.get(),
 		};
 	},
+	statusService() {
+		const { status, statusLivechat } = this;
+		return statusLivechat === 'available' && status !== 'offline' ? t('Available') : t('Unavailable');
+	},
 });
 
 const DEBOUNCE_TIME_FOR_SEARCH_AGENTS_IN_MS = 300;
diff --git a/packages/rocketchat-i18n/i18n/en.i18n.json b/packages/rocketchat-i18n/i18n/en.i18n.json
index 359c65494b51a..8c7de1148880c 100644
--- a/packages/rocketchat-i18n/i18n/en.i18n.json
+++ b/packages/rocketchat-i18n/i18n/en.i18n.json
@@ -3479,6 +3479,7 @@
   "Unarchive": "Unarchive",
   "unarchive-room": "Unarchive Room",
   "unarchive-room_description": "Permission to unarchive channels",
+  "Unavailable": "Unavailable",
   "Unblock_User": "Unblock User",
   "Uncheck_All": "Uncheck All",
   "Undefined": "Undefined",
diff --git a/packages/rocketchat-i18n/i18n/pt-BR.i18n.json b/packages/rocketchat-i18n/i18n/pt-BR.i18n.json
index 81d4439d78a96..f782129132cb6 100644
--- a/packages/rocketchat-i18n/i18n/pt-BR.i18n.json
+++ b/packages/rocketchat-i18n/i18n/pt-BR.i18n.json
@@ -3122,6 +3122,7 @@
   "Unarchive": "Desarquivar",
   "unarchive-room": "Desarquivar Sala",
   "unarchive-room_description": "Permissão para desarchivar canais",
+  "Unavailable": "Indisponível",
   "Unblock_User": "Desbloquear Usuário",
   "Undefined": "Não definido",
   "Unfavorite": "Remover dos Favoritos",