diff --git a/app/livechat/client/views/app/livechatAppearance.html b/app/livechat/client/views/app/livechatAppearance.html
index 10386eab516b3..774aae058c3cc 100644
--- a/app/livechat/client/views/app/livechatAppearance.html
+++ b/app/livechat/client/views/app/livechatAppearance.html
@@ -112,7 +112,7 @@ <h2>{{_ "Settings"}}</h2>
 						<span class="rc-switch__text">{{_ "Show_email_field"}}</span>
 					</label>
 					<div class="input-line">
-						<label for="registrationFormMessage">{{_ "Livechat_Registration_form_message"}}</label>
+						<label for="registrationFormMessage">{{_ "Livechat_registration_form_message"}}</label>
 						<textarea class="preview-settings rc-input__element" name="registrationFormMessage" id="registrationFormMessage">{{registrationFormMessage}}</textarea>
 					</div>
 				</fieldset>
@@ -122,6 +122,10 @@ <h2>{{_ "Settings"}}</h2>
 						<label for="conversationFinishedMessage">{{_ "Conversation_finished_message"}}</label>
 						<textarea class="preview-settings rc-input__element" name="conversationFinishedMessage" id="conversationFinishedMessage">{{conversationFinishedMessage}}</textarea>
 					</div>
+					<div class="input-line">
+						<label for="conversationFinishedText">{{_ "Conversation_finished_text"}}</label>
+						<textarea class="preview-settings rc-input__element" name="conversationFinishedText" id="conversationFinishedText">{{conversationFinishedText}}</textarea>
+					</div>
 				</fieldset>
 				<div class="rc-button__group submit">
 					<button class="rc-button rc-button--danger reset-settings" type="button"><i class="icon-ccw"></i>{{_ "Reset"}}</button>
diff --git a/app/livechat/client/views/app/livechatAppearance.js b/app/livechat/client/views/app/livechatAppearance.js
index 1b5477ec1fedd..a102a396a4e02 100644
--- a/app/livechat/client/views/app/livechatAppearance.js
+++ b/app/livechat/client/views/app/livechatAppearance.js
@@ -84,6 +84,9 @@ Template.livechatAppearance.helpers({
 	conversationFinishedMessage() {
 		return Template.instance().conversationFinishedMessage.get();
 	},
+	conversationFinishedText() {
+		return Template.instance().conversationFinishedText.get();
+	},
 	registrationFormEnabled() {
 		if (Template.instance().registrationFormEnabled.get()) {
 			return 'checked';
@@ -120,6 +123,7 @@ Template.livechatAppearance.onCreated(function() {
 	this.colorOffline = new ReactiveVar(null);
 	this.offlineEmail = new ReactiveVar(null);
 	this.conversationFinishedMessage = new ReactiveVar(null);
+	this.conversationFinishedText = new ReactiveVar(null);
 	this.registrationFormEnabled = new ReactiveVar(null);
 	this.registrationFormNameFieldEnabled = new ReactiveVar(null);
 	this.registrationFormEmailFieldEnabled = new ReactiveVar(null);
@@ -173,6 +177,10 @@ Template.livechatAppearance.onCreated(function() {
 		const setting = LivechatAppearance.findOne('Livechat_conversation_finished_message');
 		this.conversationFinishedMessage.set(setting && setting.value);
 	});
+	this.autorun(() => {
+		const setting = LivechatAppearance.findOne('Livechat_conversation_finished_text');
+		this.conversationFinishedText.set(setting && setting.value);
+	});
 	this.autorun(() => {
 		const setting = LivechatAppearance.findOne('Livechat_registration_form_message');
 		this.registrationFormMessage.set(setting && setting.value);
@@ -238,6 +246,9 @@ Template.livechatAppearance.events({
 		const settingConversationFinishedMessage = LivechatAppearance.findOne('Livechat_conversation_finished_message');
 		instance.conversationFinishedMessage.set(settingConversationFinishedMessage && settingConversationFinishedMessage.value);
 
+		const settingConversationFinishedText = LivechatAppearance.findOne('Livechat_conversation_finished_text');
+		instance.conversationFinishedText.set(settingConversationFinishedText && settingConversationFinishedText.value);
+
 		const settingRegistrationFormEnabled = LivechatAppearance.findOne('Livechat_registration_form');
 		instance.registrationFormEnabled.set(settingRegistrationFormEnabled && settingRegistrationFormEnabled.value);
 
@@ -301,6 +312,10 @@ Template.livechatAppearance.events({
 				_id: 'Livechat_conversation_finished_message',
 				value: s.trim(instance.conversationFinishedMessage.get()),
 			},
+			{
+				_id: 'Livechat_conversation_finished_text',
+				value: s.trim(instance.conversationFinishedText.get()),
+			},
 			{
 				_id: 'Livechat_registration_form',
 				value: instance.registrationFormEnabled.get(),
diff --git a/app/livechat/server/api/lib/livechat.js b/app/livechat/server/api/lib/livechat.js
index 302cd5ceae137..bc0d7f109dd0a 100644
--- a/app/livechat/server/api/lib/livechat.js
+++ b/app/livechat/server/api/lib/livechat.js
@@ -127,6 +127,7 @@ export function settings() {
 			offlineSuccessMessage: initSettings.Livechat_offline_success_message,
 			offlineUnavailableMessage: initSettings.Livechat_offline_form_unavailable,
 			conversationFinishedMessage: initSettings.Livechat_conversation_finished_message,
+			conversationFinishedText: initSettings.Livechat_conversation_finished_text,
 			transcriptMessage: initSettings.Livechat_transcript_message,
 			registrationFormMessage: initSettings.Livechat_registration_form_message,
 			dataProcessingConsentText: initSettings.Livechat_data_processing_consent_text,
diff --git a/app/livechat/server/config.js b/app/livechat/server/config.js
index 46c7f704ff28f..6e0c6904d11ef 100644
--- a/app/livechat/server/config.js
+++ b/app/livechat/server/config.js
@@ -103,6 +103,14 @@ Meteor.startup(function() {
 		i18nLabel: 'Conversation_finished_message',
 	});
 
+	settings.add('Livechat_conversation_finished_text', '', {
+		type: 'string',
+		multiline: true,
+		group: 'Livechat',
+		public: true,
+		i18nLabel: 'Conversation_finished_text',
+	});
+
 	settings.add('Livechat_registration_form', true, {
 		type: 'boolean',
 		group: 'Livechat',
diff --git a/app/livechat/server/lib/Livechat.js b/app/livechat/server/lib/Livechat.js
index 187311bc5271c..a46a05cd21d33 100644
--- a/app/livechat/server/lib/Livechat.js
+++ b/app/livechat/server/lib/Livechat.js
@@ -365,6 +365,7 @@ export const Livechat = {
 			'Livechat_fileupload_enabled',
 			'FileUpload_Enabled',
 			'Livechat_conversation_finished_message',
+			'Livechat_conversation_finished_text',
 			'Livechat_name_field_registration_form',
 			'Livechat_email_field_registration_form',
 			'Livechat_registration_form_message',
diff --git a/app/livechat/server/methods/getInitialData.js b/app/livechat/server/methods/getInitialData.js
index b5627151ef2d6..9b7a2f22a7055 100644
--- a/app/livechat/server/methods/getInitialData.js
+++ b/app/livechat/server/methods/getInitialData.js
@@ -25,6 +25,7 @@ Meteor.methods({
 			videoCall: null,
 			fileUpload: null,
 			conversationFinishedMessage: null,
+			conversationFinishedText: null,
 			nameFieldRegistrationForm: null,
 			emailFieldRegistrationForm: null,
 			registrationFormMessage: null,
@@ -79,6 +80,7 @@ Meteor.methods({
 		info.transcript = initSettings.Livechat_enable_transcript;
 		info.transcriptMessage = initSettings.Livechat_transcript_message;
 		info.conversationFinishedMessage = initSettings.Livechat_conversation_finished_message;
+		info.conversationFinishedText = initSettings.Livechat_conversation_finished_text;
 		info.nameFieldRegistrationForm = initSettings.Livechat_name_field_registration_form;
 		info.emailFieldRegistrationForm = initSettings.Livechat_email_field_registration_form;
 		info.registrationFormMessage = initSettings.Livechat_registration_form_message;
diff --git a/app/livechat/server/methods/saveAppearance.js b/app/livechat/server/methods/saveAppearance.js
index 07445c9672dce..99e57ce6ef2e7 100644
--- a/app/livechat/server/methods/saveAppearance.js
+++ b/app/livechat/server/methods/saveAppearance.js
@@ -22,6 +22,7 @@ Meteor.methods({
 			'Livechat_offline_title_color',
 			'Livechat_offline_email',
 			'Livechat_conversation_finished_message',
+			'Livechat_conversation_finished_text',
 			'Livechat_registration_form',
 			'Livechat_name_field_registration_form',
 			'Livechat_email_field_registration_form',
diff --git a/app/livechat/server/publications/livechatAppearance.js b/app/livechat/server/publications/livechatAppearance.js
index e9bc5ff1ef5ac..518aa94680e16 100644
--- a/app/livechat/server/publications/livechatAppearance.js
+++ b/app/livechat/server/publications/livechatAppearance.js
@@ -27,6 +27,7 @@ Meteor.publish('livechat:appearance', function() {
 				'Livechat_offline_title_color',
 				'Livechat_offline_email',
 				'Livechat_conversation_finished_message',
+				'Livechat_conversation_finished_text',
 				'Livechat_registration_form',
 				'Livechat_name_field_registration_form',
 				'Livechat_email_field_registration_form',
diff --git a/packages/rocketchat-i18n/i18n/en.i18n.json b/packages/rocketchat-i18n/i18n/en.i18n.json
index 8123d31a52107..ae3bf060860c7 100644
--- a/packages/rocketchat-i18n/i18n/en.i18n.json
+++ b/packages/rocketchat-i18n/i18n/en.i18n.json
@@ -686,7 +686,9 @@
   "Conversation": "Conversation",
   "Conversations": "Conversations",
   "Conversation_closed": "Conversation closed: __comment__.",
+  "Conversation_finished": "Conversation Finished",
   "Conversation_finished_message": "Conversation Finished Message",
+  "Conversation_finished_text": "Conversation Finished Text",
   "Conversations_per_day": "Conversations per Day",
   "conversation_with_s": "the conversation with %s",
   "Convert_Ascii_Emojis": "Convert ASCII to Emoji",
@@ -3423,4 +3425,4 @@
   "Your_question": "Your question",
   "Your_server_link": "Your server link",
   "Your_workspace_is_ready": "Your workspace is ready to use 🎉"
-}
\ No newline at end of file
+}
diff --git a/packages/rocketchat-i18n/i18n/pt-BR.i18n.json b/packages/rocketchat-i18n/i18n/pt-BR.i18n.json
index 12c6b67e41d94..e7c4b9da5cffb 100644
--- a/packages/rocketchat-i18n/i18n/pt-BR.i18n.json
+++ b/packages/rocketchat-i18n/i18n/pt-BR.i18n.json
@@ -645,7 +645,9 @@
   "Conversation": "Conversa",
   "Conversations": "Conversas",
   "Conversation_closed": "Chat encerrado: __comment__.",
-  "Conversation_finished_message": "Mensagem finalizada da conversação",
+  "Conversation_finished": "Conversa concluída",
+  "Conversation_finished_message": "Mensagem de conversa concluída",
+  "Conversation_finished_text": "Texto de conversa concluída",
   "Conversations_per_day": "Conversas por dia",
   "conversation_with_s": "a conversa com %s",
   "Convert_Ascii_Emojis": "Converter ASCII para Emoji",
@@ -3235,4 +3237,4 @@
   "Your_question": "A sua pergunta",
   "Your_server_link": "O link do seu servidor",
   "Your_workspace_is_ready": "O seu espaço de trabalho está pronto a usar 🎉"
-}
\ No newline at end of file
+}