diff --git a/apps/meteor/server/services/omnichannel-voip/helper.ts b/apps/meteor/ee/app/livechat-enterprise/server/lib/voip/helper.ts
similarity index 93%
rename from apps/meteor/server/services/omnichannel-voip/helper.ts
rename to apps/meteor/ee/app/livechat-enterprise/server/lib/voip/helper.ts
index 0e0c1f8c90c99..b0e52bb2a8d88 100644
--- a/apps/meteor/server/services/omnichannel-voip/helper.ts
+++ b/apps/meteor/ee/app/livechat-enterprise/server/lib/voip/helper.ts
@@ -1,6 +1,6 @@
 import { IVoipRoom } from '@rocket.chat/core-typings';
 
-import { PbxEvent } from '../../../app/models/server/raw';
+import { PbxEvent } from '../../../../../../app/models/server/raw';
 
 export const calculateOnHoldTimeForRoom = async (room: IVoipRoom, closedAt: Date): Promise<number> => {
 	if (!room.callUniqueId) {
diff --git a/apps/meteor/ee/app/livechat-enterprise/server/services/voipService.ts b/apps/meteor/ee/app/livechat-enterprise/server/services/voipService.ts
index 77ba89dc25cbf..e1732a6c9018a 100644
--- a/apps/meteor/ee/app/livechat-enterprise/server/services/voipService.ts
+++ b/apps/meteor/ee/app/livechat-enterprise/server/services/voipService.ts
@@ -1,14 +1,16 @@
-import { IRoomClosingInfo } from '@rocket.chat/core-typings';
+import { IRoomClosingInfo, IVoipRoom } from '@rocket.chat/core-typings';
 
 import { IOmniRoomClosingMessage } from '../../../../../server/services/omnichannel-voip/internalTypes';
 import { OmnichannelVoipService } from '../../../../../server/services/omnichannel-voip/service';
 import { overwriteClassOnLicense } from '../../../license/server';
+import { calculateOnHoldTimeForRoom } from '../lib/voip/helper';
 
 overwriteClassOnLicense('livechat-enterprise', OmnichannelVoipService, {
 	getRoomClosingData(
 		_originalFn: any,
 		closeInfo: IRoomClosingInfo,
 		closeSystemMsgData: IOmniRoomClosingMessage,
+		room: IVoipRoom,
 		sysMessageId: 'voip-call-wrapup' | 'voip-call-ended-unexpectedly',
 		options?: { comment?: string; tags?: string[] },
 	): { closeInfo: IRoomClosingInfo; closeSystemMsgData: IOmniRoomClosingMessage } {
@@ -24,6 +26,10 @@ overwriteClassOnLicense('livechat-enterprise', OmnichannelVoipService, {
 			closeSystemMsgData.t = 'voip-call-ended';
 		}
 
+		const now = new Date();
+		const callTotalHoldTime = Promise.await(calculateOnHoldTimeForRoom(room, now));
+		closeInfo.callTotalHoldTime = callTotalHoldTime;
+
 		return { closeInfo, closeSystemMsgData };
 	},
 });
diff --git a/apps/meteor/server/services/omnichannel-voip/service.ts b/apps/meteor/server/services/omnichannel-voip/service.ts
index a7eb74f1c055a..8f79f22cb48a4 100644
--- a/apps/meteor/server/services/omnichannel-voip/service.ts
+++ b/apps/meteor/server/services/omnichannel-voip/service.ts
@@ -29,7 +29,6 @@ import { PbxEventsRaw } from '../../../app/models/server/raw/PbxEvents';
 import { sendMessage } from '../../../app/lib/server/functions/sendMessage';
 import { FindVoipRoomsParams, IOmniRoomClosingMessage } from './internalTypes';
 import { api } from '../../sdk/api';
-import { calculateOnHoldTimeForRoom } from './helper';
 
 export class OmnichannelVoipService extends ServiceClassInternal implements IOmnichannelVoipService {
 	protected name = 'omnichannel-voip';
@@ -280,7 +279,7 @@ export class OmnichannelVoipService extends ServiceClassInternal implements IOmn
 		}
 
 		let { closeInfo, closeSystemMsgData } = await this.getBaseRoomClosingData(closerParam, room, sysMessageId, options);
-		const finalClosingData = this.getRoomClosingData(closeInfo, closeSystemMsgData, sysMessageId, options);
+		const finalClosingData = this.getRoomClosingData(closeInfo, closeSystemMsgData, room, sysMessageId, options);
 		closeInfo = finalClosingData.closeInfo;
 		closeSystemMsgData = finalClosingData.closeSystemMsgData;
 
@@ -300,7 +299,8 @@ export class OmnichannelVoipService extends ServiceClassInternal implements IOmn
 
 	getRoomClosingData(
 		closeInfo: IRoomClosingInfo,
-		closeSystemMsgData: any,
+		closeSystemMsgData: IOmniRoomClosingMessage,
+		_room: IVoipRoom,
 		_sysMessageId: 'voip-call-wrapup' | 'voip-call-ended-unexpectedly',
 		_options?: { comment?: string; tags?: string[] },
 	): { closeInfo: IRoomClosingInfo; closeSystemMsgData: IOmniRoomClosingMessage } {
@@ -315,13 +315,11 @@ export class OmnichannelVoipService extends ServiceClassInternal implements IOmn
 	): Promise<{ closeInfo: IRoomClosingInfo; closeSystemMsgData: IOmniRoomClosingMessage }> {
 		const now = new Date();
 		const closer = isILivechatVisitor(closerParam) ? 'visitor' : 'user';
-		const callTotalHoldTime = await calculateOnHoldTimeForRoom(room, now);
 
 		const closeData: IRoomClosingInfo = {
 			closedAt: now,
 			callDuration: now.getTime() - room.ts.getTime(),
 			closer,
-			callTotalHoldTime,
 			closedBy: {
 				_id: closerParam._id,
 				username: closerParam.username,