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Request to link engagement tracker to bug when setting Telco:Case on that bug #304

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bzvonar opened this issue Oct 31, 2024 · 1 comment

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@bzvonar
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bzvonar commented Oct 31, 2024

When setting Telco:Case on a bug, requesting that the automation also link the appropriate engagement tracker for key telco partners/customers (and, I guess, remove that link if/when the automation removes the Telco:Case keyword).

ref: Using Engagement Trackers with Telco Bug

@jsisulRH
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Will discuss in next dashboard stand-up. What we get from SFDC is an entitlement (number), so we'd need some way to map each bug to it's entitlement. We'd also need to handle multiple inheritance (more than one ticket per bug). Also, the dashboard already provides a per-entitlement view of all bugs associated with that entitlement.

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