Configuration property "bottleneck.getChanges" is not defined

[sabrinamile]

This issue is unique.

• I have used the search tool and did not find an issue describing my bug.

Operating System of DocumentServer

Linux (DEB package)

Version information

Documentserver 7.3.0-184~stretch

Expected Behavior

Docservice should be running after upgrade onlyoffice-documentserver-ee:amd64 7.2.2-56 -> 7.3.0-184~stretch

Actual Behavior

Documentserver/Docservice is not starting after an upgrade: onlyoffice-documentserver-ee:amd64 7.2.2-56 -> 7.3.0-184~stretch

Error in Logfiles:
supervisorctl status:
ds:converter RUNNING pid 8360, uptime 0:21:18
ds:docservice FATAL Exited too quickly (process log may have details)
ds:example RUNNING pid 8348, uptime 0:21:18
ds:metrics RUNNING pid 8347, uptime 0:21:18

In /var/log/onlyoffice/documentserver/docservice/err.log we found this error:
Error: Configuration property "bottleneck.getChanges" is not defined
at Config.get (/snapshot/server/build/server/DocService/node_modules/config/lib/config.js:203:11)
at Object. (/snapshot/server/build/server/DocService/sources/baseConnector.js)
at Module._compile (pkg/prelude/bootstrap.js:1930:22)
at Object.Module._extensions..js (internal/modules/cjs/loader.js:1114:10)
at Module.load (internal/modules/cjs/loader.js:950:32)
at Function.Module._load (internal/modules/cjs/loader.js:790:12)
at Module.require (internal/modules/cjs/loader.js:974:19)
at Module.require (pkg/prelude/bootstrap.js:1855:31)
at require (internal/modules/cjs/helpers.js:101:18)
at Object. (/snapshot/server/build/server/DocService/sources/DocsCoServer.js)

Reproduction Steps

upgrade onlyoffice-documentserver-ee:amd64 7.2.2-56 -> 7.3.0-184~stretch

Additional information

No response

[Akrobs]

Same problem on rpm package.

[sabrinamile]

There was a conflict between the old and the new config-file. The unattended installation at night was not fully finished. Trying the update once again solved the issue for us.

[nahoj]

I had the same error upgrading from 7.1.0~ynh1 to 7.3.3~ynh1 on YunoHost, resulting in high CPU load as in #1472 which probably crashed my server afterwards (though no definitive evidence).

I fixed in a way inspired by #1472, namely:

cd /etc/onlyoffice/documentserver
cp default.json.dpkg-dist default.json
supervisorctl restart all

Update: found cause in YNH upgrade log:

2023-05-26 15:07:50,346: WARNING - Configuration file '/etc/onlyoffice/documentserver/default.json'
2023-05-26 15:07:50,347: WARNING -  ==> Modified (by you or by a script) since installation.
2023-05-26 15:07:50,348: WARNING -  ==> Package distributor has shipped an updated version.
2023-05-26 15:07:50,349: WARNING -  ==> Keeping old config file as default.

(though I'm not sure what the aforementioned changes were or came from).

[igwyd]

Hello @sabrinamile, you're right, /etc/onlyoffice/documentserver/default.json should be updated, all custom changes must be made to /etc/onlyoffice/documentserver/local.json.

[Rita-Bubnova]

I close this issue. Feel free to comment or reopen it if you got further questions.