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[BUG]Keeper extension can't see Ledger connection after Ledger update #1188

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Blahdieblah opened this issue Jan 26, 2025 · 3 comments
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@Blahdieblah
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Describe the bug
Keeper extension can't see Ledger connection after Ledger update for a previously connected account.
So unable to perform any transaction. Ledger connection on my side works fine, it works for other extensions, Ledger Live, Ledger Connect.
Issue: extension only remembers a specific connection, which it can't find after an update.

To Reproduce
Steps to reproduce the behavior:
Already have Ledger account imported in Keeper.
Update Ledger.
Approve a transaction with Keeper extension.
Extension keeps showing error: connect Ledger "try again"

Expected behavior
After approve transaction, expect a transaction to confirm in Ledger.

Environment
Google Chrome, updated. Version 132.0.6834.111 (Official Build) (arm64)
Ledger, updated 25/1/2025. Also happened after end of year update.
Keeper Wallet 2.13.10

Additional context
Workaround:
After Ledger update, add account with Ledger, this action opens a browser tab for the extension. Browser is able to connect to the updated Ledger. After this the extension does see the Ledger connection, everything works again.

Solutions:

  1. Metamask had for Ledger transactions a link to connect Ledger on browser tab for the extension.
  2. Recent update extension allows (HiD connections) Ledger connection.
@Blahdieblah Blahdieblah added the bug Something isn't working label Jan 26, 2025
@Craig42-pixel
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Hello @Blahdieblah incase you are still having the same issue i will suggest you message support on telegram https://t.me/Keeper_Supports like i did when i had a similar issue.
They will assist you on what to do.
Thanks

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@Blahdieblah @Craig42-pixel and others