PlotlyJs.savefig() doesn't save static image - Kaleido is not avaiable

[dlinhart14]

Describe the bug
When running simple PlotlyJS.savefig(PlotlyJS.Plot(PlotlyJS.scatter(x=[1,2,3],y=[10,20,30])),"test.png") nothing happens, empty .png file is created and executing is not finished. When executing is interrupted, following message is thrown:

ERROR: ┌ Warning: Kaleido is not available on this system. Julia will be unable to save images of any plots.
└ @ PlotlyJS C:\Users\david.linhart\.julia\packages\PlotlyJS\Jj38U\src\kaleido.jl:65

Same code created a year ago works, even when updated to latest versions. However, on any other pc it doesn't work even when downgraded PlotlyJS to v0.14.0, adding Kaleido by ]add Kaleido do not help either.

Version info

Julia Version 1.8.5
Commit 17cfb8e65e (2023-01-08 06:45 UTC)
Platform Info:
  OS: Windows (x86_64-w64-mingw32)
  CPU: 24 × 12th Gen Intel(R) Core(TM) i7-12850HX
  WORD_SIZE: 64
  LIBM: libopenlibm
  LLVM: libLLVM-13.0.1 (ORCJIT, goldmont)
  Threads: 1 on 24 virtual cores

Status `....\Testing\Project.toml`
  [f0f68f2c] PlotlyJS v0.18.10

[aleferna12]

I have the same problem, also running on Windows. Maybe a problem with the Windows Kaleido_jll binary?

[BA1437]

I'm having a similar issue with producing images of plots. Not sure if it is relevant, but there seems to be confusion around Kaledio vs Kaleido:
┌ Warning: Kaledio is not available on this system. Julia will be unable to produce any plots. └ @ PlotlyBase C:\Users\Monali\.julia\packages\PlotlyBase\NxSlF\src\kaleido.jl:58

Which is different from @dlinhart14 's warning.

I'm on
Julia Version 1.7.3 Commit 742b9abb4d (2022-05-06 12:58 UTC) Platform Info: OS: Windows (x86_64-w64-mingw32) CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz WORD_SIZE: 64 LIBM: libopenlibm LLVM: libLLVM-12.0.1 (ORCJIT, skylake)

and
[f0f68f2c] PlotlyJS v0.15.0

[BeastyBlacksmith]

I can't reproduce this issue on the following machine

julia> versioninfo()
Julia Version 1.8.5
Commit 17cfb8e65e (2023-01-08 06:45 UTC)
Platform Info:
  OS: Windows (x86_64-w64-mingw32)
  CPU: 16 × 11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz
  WORD_SIZE: 64
  LIBM: libopenlibm
  LLVM: libLLVM-13.0.1 (ORCJIT, rocketlake)
  Threads: 1 on 16 virtual cores

Maybe some antivirus software is blocking the execution of the kaleido process?

[dlinhart14]

Unfortunately, it is not caused by antivirus blocking and it still doesn't work.

[FrancoisFEM]

Hi,
I have the same problem, with this version :

versioninfo()
Julia Version 1.8.5
Commit 17cfb8e65e (2023-01-08 06:45 UTC)
Platform Info:
  OS: Windows (x86_64-w64-mingw32)
  CPU: 20 × 12th Gen Intel(R) Core(TM) i7-1280P
  WORD_SIZE: 64
  LIBM: libopenlibm
  LLVM: libLLVM-13.0.1 (ORCJIT, goldmont)
  Threads: 8 on 20 virtual cores
Environment:
  JULIA_EDITOR = code
  JULIA_NUM_THREADS =

I have this issus from few month now, the only solution I found is saving as HTML... But HTML isn't intente for the same use as PNG and other !
BR
Francois

[ryofurue]

I'm not sure whether the problem I'm having is the same or not, but here are my code and error messages.

using Plots
plotly()
xs=-5:1:5
ys=-5:1:5
var = [ x^2 + y^2 for x in xs, y in ys]
#p = contourf(xs, ys, var; color=:redsblues, levels=5:5:40)
p = contourf(xs, ys, var)
savefig(p, "tmp.png")

and

┌ Warning: `PlotlyKaleido` 2.1.0 is not compatible with this version of `Plots`. The declared compatibility is 1.
└ @ Plots ~/.julia/packages/Plots/3BCH5/src/backends.jl:55
ERROR: LoadError: UndefRefError: access to undefined reference
Stacktrace:
  [1] getproperty
    @ ./Base.jl:37 [inlined]
  [2] save_payload(io::IOStream, payload::String, format::String)
    @ PlotlyKaleido ~/.julia/packages/PlotlyKaleido/gfUAu/src/PlotlyKaleido.jl:88
  [3] #savefig#3
    @ ~/.julia/packages/PlotlyKaleido/gfUAu/src/PlotlyKaleido.jl:106 [inlined]
  [4] _show(io::IOStream, #unused#::MIME{Symbol("image/png")}, plt::Plots.Plot{Plots.PlotlyBackend})
    @ Plots ~/.julia/packages/Plots/3BCH5/src/backends/plotlybase.jl:21
  [5] #invokelatest#2
    @ ./essentials.jl:816 [inlined]
  [6] invokelatest
    @ ./essentials.jl:813 [inlined]
  [7] show
    @ ~/.julia/packages/Plots/3BCH5/src/output.jl:232 [inlined]
  [8] #344
    @ ~/.julia/packages/Plots/3BCH5/src/output.jl:6 [inlined]
  [9] open(::Plots.var"#344#345"{Plots.Plot{Plots.PlotlyBackend}}, ::String, ::Vararg{String}; kwargs::Base.Pairs{Symbol, Union{}, Tuple{}, NamedTuple{(), Tuple{}}})
    @ Base ./io.jl:395
 [10] open
    @ ./io.jl:392 [inlined]
 [11] png(plt::Plots.Plot{Plots.PlotlyBackend}, fn::String)
    @ Plots ~/.julia/packages/Plots/3BCH5/src/output.jl:6
 [12] savefig(plt::Plots.Plot{Plots.PlotlyBackend}, fn::String)
    @ Plots ~/.julia/packages/Plots/3BCH5/src/output.jl:149
 [13] top-level scope
    @ ~/Dropbox/jwk/try-contour.jl:8
 [14] include(fname::String)
    @ Base.MainInclude ./client.jl:478
 [15] top-level scope
    @ REPL[1]:1
in expression starting at /Users/furue/Dropbox/jwk/try-contour.jl:8

I'm using julia 1.9.2 from juliaup on macOS 13.5 . The above julia program works with the default backend.

[make296]

Downgrading Julia to 1.5.4 solves the problem for me.

[make296]

Downgrading Julia to 1.5.4 solves the problem for me.

Reverted back to Julia 1.9.4 and followed step 2 in sglyon/PlotlyBase.jl#40 (comment). It worked for me.

[mattcbro]

I have this problem as well, and haven't found a combination of downgraded versions of either Julia or PlotlyJS, that makes PlotlyJS work on windows. Not being able to save figures is a game breaker. Unfortunately @make296 's solution did not work for me.

julia> versioninfo()
Julia Version 1.9.4
Commit 8e5136fa29 (2023-11-14 08:46 UTC)
Build Info:
  Official https://julialang.org/ release
Platform Info:
  OS: Windows (x86_64-w64-mingw32)
  CPU: 24 × 13th Gen Intel(R) Core(TM) i7-13700HX
  WORD_SIZE: 64
  LIBM: libopenlibm
  LLVM: libLLVM-14.0.6 (ORCJIT, goldmont)
  Threads: 1 on 24 virtual cores

[make296]

@mattcbro Did you first install PlotlyJS and then replace the Kaleido folder?

[disberd]

This should be solved now. See the related comment in #473 (comment) for more details