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CWCAutomateDiagnostics

Run ConnectWise Automate agent diagnostics from ConnectWise Control. This extension utilizes the Labtech-Powershell-Module to review CWA agent settings and service statuses. The extension will also perform automatic service repairs and updates.

Features

  • NEW - LTErrors.txt / agent.log file is returned in the diagnostic
  • NEW - /usr/local/ltechagent/ltupdate initiated from AutomateDiagnostics.py
  • Maintenance Mode - Disable diagnostics on GuestConnect event
  • Mac OS X/Linux Agent Reporting
  • Forces agent updates using Update-LTService
  • Verifies LTService and LTSVCmon services are running and set to Automatic. Will start services and set StartMode to Automatic.
  • Verifies checkin and heartbeat times.
  • Stores the CWA Agent ID as CustomProperty6 (customizable).
  • Stores the CWA Version as CustomProperty7 (customizable).
  • Provides custom Session Group that sorts endpoints by CWA version number.
  • Repair option now uses InstallerToken, generate a long lived one using this script https://www.mspgeek.com/files/file/50-generate-agent-installertoken/.

Installation

  • Install Automate Diagnostics from the ConnectWise Control Marketplace (version 1.0.6.7)

Manual Instructions

To install this version, 1.0.7.2:

  1. Create a new directory for the extension - %programfiles(x86)%\ScreenConnect\App_Extensions\e4dd11eb-3c5e-407c-a7b8-a8ea5e6dbb76
  2. Download the lastest master.zip and extract all files into the directory
  3. Enable the extension in the administration page.

Setup

  1. In the settings, modify the PathToLTPoSh to a URL that you trust or one that is configured to bypass content filters
  2. Additionally, find the Guid for the Control extension (manual one is listed above, cloud is 26a42e0d-6233-4a66-9575-6e05a248cd26)
  3. Build the URL with the extension Guid and add that to the settings to avoid calling the script from GitHub. (e.g https://control_url:port/App_Extensions/<extension_guid>/AutomateDiagnostics.ps1)
  4. Edit the Control web.config file (make a backup first): Under the <httpHandlers> section, add verb entries for each script file:
<add verb="GET,HEAD" path="App_Extensions/e4dd11eb-3c5e-407c-a7b8-a8ea5e6dbb76/AutomateDiagnostics.ps1" type="System.Web.DefaultHttpHandler" />
<add verb="GET,HEAD" path="App_Extensions/e4dd11eb-3c5e-407c-a7b8-a8ea5e6dbb76/AutomateDiagnostics.py" type="System.Web.DefaultHttpHandler" />
<add verb="GET,HEAD" path="App_Extensions/e4dd11eb-3c5e-407c-a7b8-a8ea5e6dbb76/AutomateDiagnostics.sh" type="System.Web.DefaultHttpHandler" />

Usage

  • Script is automatically executed on GuestConnect event (e.g. Service/Computer reboot). RanCommand events are parsed for JSON output and the version number is stored in CustomProperty7. Agent ID is stored as CustomProperty6. (NOTE: To rename the custom properties or reset the Session group, set the createdVersionSessionGroup setting to false, also do this if you change the custom property value number)
  • Script can be manually invoked from the Automate tab on the Host screen or in the drop down menu when selecting sessions.

Sample Output

Diagnostic Details Agent Logs
Details LTRrrors

Troubleshooting

Set Verbose = 1 in the Extension settings to log more data for on-demand diagnostics. This does not apply to Guest Connect events.

Credit