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Payment Failures with Saferpay Module #207

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Ahgnar opened this issue Oct 8, 2024 · 1 comment
Open

Payment Failures with Saferpay Module #207

Ahgnar opened this issue Oct 8, 2024 · 1 comment

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@Ahgnar
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Ahgnar commented Oct 8, 2024

Hi,

Prestashop Version: 8.1.6
SaferpayOfficial Module Version: v1.2.3

I’ve been experiencing inconsistent payment behaviors. Some customers are unable to complete their purchase on the first attempt, but if they retry 5 minutes later, it works. For others, the payment is simply refused, while many transactions go through without issue. I’m trying to determine what might be causing this.

If you need more information, feel free to ask!

Thank you!

Here is a log excerpt for reference:

`

61 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-67028a991d7900.94788901747456","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"qlxl0xey53lwtcnrloln4fvc9"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-67028a991d7900.94788901747456"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"x1b98WbMjOQ9rAWzbUSpAUtdW3fb","OrderId":"BYIRUATTV"} 06/10/2024 15:03:21
60 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-67014cd15a6b64.92997297387563","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"98g8clc9fc8884tbilk5qjs83"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-67014cd15a6b64.92997297387563"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"5j0f3IbKKMrtvA4rvp7dA15M8WlA","PayerMessage":"La transaction n'a pas abouti. Veuillez vous adresser à votre banque pour enregistrer votre carte pour 3D Secure.","OrderId":"BNZJMMIUU"} 05/10/2024 16:27:29
59 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-67013912dd9d28.60166947495501","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"qlxl0xey53lwtcnrloln4fvc9"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-67013912dd9d28.60166947495501"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"x1b98WbMjOQ9rAWzbUSpAUtdW3fb","OrderId":"BYIRUATTV"} 05/10/2024 15:03:15
58 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-67012b015b9ec8.74717755527489","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"qlxl0xey53lwtcnrloln4fvc9"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-67012b015b9ec8.74717755527489"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"x1b98WbMjOQ9rAWzbUSpAUtdW3fb","OrderId":"BYIRUATTV"} 05/10/2024 14:03:13
57 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-670128a4c8a341.65842222144696","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"qlxl0xey53lwtcnrloln4fvc9"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-670128a4c8a341.65842222144696"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"x1b98WbMjOQ9rAWzbUSpAUtdW3fb","OrderId":"BYIRUATTV"} 05/10/2024 13:53:09
56 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-67012777ac40c0.74110440686647","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"qlxl0xey53lwtcnrloln4fvc9"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-67012777ac40c0.74110440686647"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"x1b98WbMjOQ9rAWzbUSpAUtdW3fb","OrderId":"BYIRUATTV"} 05/10/2024 13:48:07
55 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-670127671db998.54377967392916","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"qlxl0xey53lwtcnrloln4fvc9"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-670127671db998.54377967392916"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"x1b98WbMjOQ9rAWzbUSpAUtdW3fb","OrderId":"BYIRUATTV"} 05/10/2024 13:47:51
54 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-67012766507a40.94377548577947","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"qlxl0xey53lwtcnrloln4fvc9"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-67012766507a40.94377548577947"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"x1b98WbMjOQ9rAWzbUSpAUtdW3fb","OrderId":"BYIRUATTV"} 05/10/2024 13:47:50
53 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-67012736791390.00472937148604","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"qlxl0xey53lwtcnrloln4fvc9"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-67012736791390.00472937148604"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"x1b98WbMjOQ9rAWzbUSpAUtdW3fb","OrderId":"BYIRUATTV"} 05/10/2024 13:47:02
52 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66fffb4e0303f9.03330174414423","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"98g8clc9fc8884tbilk5qjs83"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66fffb4e0303f9.03330174414423"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"5j0f3IbKKMrtvA4rvp7dA15M8WlA","PayerMessage":"La transaction n'a pas abouti. Veuillez vous adresser à votre banque pour enregistrer votre carte pour 3D Secure.","OrderId":"BNZJMMIUU"} 04/10/2024 16:27:26
51 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66ffed359fa3b6.18181290305110","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"98g8clc9fc8884tbilk5qjs83"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66ffed359fa3b6.18181290305110"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"5j0f3IbKKMrtvA4rvp7dA15M8WlA","PayerMessage":"La transaction n'a pas abouti. Veuillez vous adresser à votre banque pour enregistrer votre carte pour 3D Secure.","OrderId":"BNZJMMIUU"} 04/10/2024 15:27:17
50 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66ffead81fc9d4.79434092965737","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"98g8clc9fc8884tbilk5qjs83"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66ffead81fc9d4.79434092965737"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"5j0f3IbKKMrtvA4rvp7dA15M8WlA","PayerMessage":"La transaction n'a pas abouti. Veuillez vous adresser à votre banque pour enregistrer votre carte pour 3D Secure.","OrderId":"BNZJMMIUU"} 04/10/2024 15:17:12
49 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66ffe9a7c54734.74299201631875","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"98g8clc9fc8884tbilk5qjs83"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66ffe9a7c54734.74299201631875"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"5j0f3IbKKMrtvA4rvp7dA15M8WlA","PayerMessage":"La transaction n'a pas abouti. Veuillez vous adresser à votre banque pour enregistrer votre carte pour 3D Secure.","OrderId":"BNZJMMIUU"} 04/10/2024 15:12:08
48 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66ffe970675751.71527647410461","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"98g8clc9fc8884tbilk5qjs83"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66ffe970675751.71527647410461"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"5j0f3IbKKMrtvA4rvp7dA15M8WlA","PayerMessage":"La transaction n'a pas abouti. Veuillez vous adresser à votre banque pour enregistrer votre carte pour 3D Secure.","OrderId":"BNZJMMIUU"} 04/10/2024 15:11:12
47 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66ffe96f751877.02567778984538","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"98g8clc9fc8884tbilk5qjs83"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66ffe96f751877.02567778984538"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"5j0f3IbKKMrtvA4rvp7dA15M8WlA","PayerMessage":"La transaction n'a pas abouti. Veuillez vous adresser à votre banque pour enregistrer votre carte pour 3D Secure.","OrderId":"BNZJMMIUU"} 04/10/2024 15:11:11
46 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66ffe96a164a27.17838143852332","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"98g8clc9fc8884tbilk5qjs83"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66ffe96a164a27.17838143852332"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"5j0f3IbKKMrtvA4rvp7dA15M8WlA","PayerMessage":"La transaction n'a pas abouti. Veuillez vous adresser à votre banque pour enregistrer votre carte pour 3D Secure.","OrderId":"BNZJMMIUU"} 04/10/2024 15:11:06
45 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66fb1f44a5b1b8.99880077175444","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"lyf8givuwuu8huug052dg6ula"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66fb1f44a5b1b8.99880077175444"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"j7jl5MAU86jdUA8A4Wr7bE2nfIvA","ProcessorName":"TWINT","ProcessorMessage":"Authorization expired","OrderId":"LOSRIRERF"} 30/09/2024 23:59:32
44 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66f9cdb61c8c27.10671249627266","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"lyf8givuwuu8huug052dg6ula"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66f9cdb61c8c27.10671249627266"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"j7jl5MAU86jdUA8A4Wr7bE2nfIvA","ProcessorName":"TWINT","ProcessorMessage":"Authorization expired","OrderId":"LOSRIRERF"} 29/09/2024 23:59:18
43 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66f9bfa17a92a7.42614475353956","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"lyf8givuwuu8huug052dg6ula"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66f9bfa17a92a7.42614475353956"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"j7jl5MAU86jdUA8A4Wr7bE2nfIvA","ProcessorName":"TWINT","ProcessorMessage":"Authorization expired","OrderId":"LOSRIRERF"} 29/09/2024 22:59:13
42 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66f9bd445a33c0.52390429805008","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"lyf8givuwuu8huug052dg6ula"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66f9bd445a33c0.52390429805008"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"j7jl5MAU86jdUA8A4Wr7bE2nfIvA","ProcessorName":"TWINT","ProcessorMessage":"Authorization expired","OrderId":"LOSRIRERF"} 29/09/2024 22:49:08
41 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66f9bc14ebd300.26460364842396","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"lyf8givuwuu8huug052dg6ula"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66f9bc14ebd300.26460364842396"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"j7jl5MAU86jdUA8A4Wr7bE2nfIvA","ProcessorName":"TWINT","ProcessorMessage":"Authorization expired","OrderId":"LOSRIRERF"} 29/09/2024 22:44:05
40 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66f9bbd5e0ba19.43087210403290","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"lyf8givuwuu8huug052dg6ula"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66f9bbd5e0ba19.43087210403290"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"j7jl5MAU86jdUA8A4Wr7bE2nfIvA","ProcessorName":"TWINT","ProcessorMessage":"Authorization expired","OrderId":"LOSRIRERF"} 29/09/2024 22:43:02
39 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66c759f14d2854.75903184703514","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"7g6i2ly6x66l01totqex2gq0t"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66c759f14d2854.75903184703514"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"WKEdnIbOU5U8vAY0pMQpAj7ldv1A","ProcessorName":"TWINT","ProcessorMessage":"Authorization declined","OrderId":"TDGWZKOWM"} 22/08/2024 17:32:01
38 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66c60869a2cea3.72636956360252","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"7g6i2ly6x66l01totqex2gq0t"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66c60869a2cea3.72636956360252"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"WKEdnIbOU5U8vAY0pMQpAj7ldv1A","ProcessorName":"TWINT","ProcessorMessage":"Authorization declined","OrderId":"TDGWZKOWM"} 21/08/2024 17:31:53
37 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66c5fa58d677c0.48399006328402","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"7g6i2ly6x66l01totqex2gq0t"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66c5fa58d677c0.48399006328402"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"WKEdnIbOU5U8vAY0pMQpAj7ldv1A","ProcessorName":"TWINT","ProcessorMessage":"Authorization declined","OrderId":"TDGWZKOWM"} 21/08/2024 16:31:53
36 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66c5f7fcb83d83.53832955276784","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"7g6i2ly6x66l01totqex2gq0t"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66c5f7fcb83d83.53832955276784"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"WKEdnIbOU5U8vAY0pMQpAj7ldv1A","ProcessorName":"TWINT","ProcessorMessage":"Authorization declined","OrderId":"TDGWZKOWM"} 21/08/2024 16:21:48
35 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66c5f6ce33b3a9.01402114801490","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"7g6i2ly6x66l01totqex2gq0t"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66c5f6ce33b3a9.01402114801490"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"WKEdnIbOU5U8vAY0pMQpAj7ldv1A","ProcessorName":"TWINT","ProcessorMessage":"Authorization declined","OrderId":"TDGWZKOWM"} 21/08/2024 16:16:46
34 {"RequestHeader":{"SpecVersion":"1.40","CustomerId":"277631","RequestId":"ps-66c5f68e8c5983.85506444943793","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.3"}},"Token":"7g6i2ly6x66l01totqex2gq0t"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.40","RequestId":"ps-66c5f68e8c5983.85506444943793"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"WKEdnIbOU5U8vAY0pMQpAj7ldv1A","ProcessorName":"TWINT","ProcessorMessage":"Authorization declined","OrderId":"TDGWZKOWM"} 21/08/2024 16:15:42
33 78-b2f0da8ac52a4d64eda691aa7faf4c81 Lock resource conflict 23/07/2024 16:30:31
32 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-669fb184378de1.55336984685277","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"hscwc0r563hgvrgplxfz0381i"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-669fb184378de1.55336984685277"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"f7pv9hA33IGMvA6l8lK2A8t0Eh3A","OrderId":"QGTIRLKIP"} 23/07/2024 15:35:00
31 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-669fb17b9aafa3.86219454775923","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"hscwc0r563hgvrgplxfz0381i"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-669fb17b9aafa3.86219454775923"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"f7pv9hA33IGMvA6l8lK2A8t0Eh3A","OrderId":"QGTIRLKIP"} 23/07/2024 15:34:51
30 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-669fb11dbcdfd7.15137225790169","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"6pv4id1742th6o8vxeq9dl2i3"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-669fb11dbcdfd7.15137225790169"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"r6tYllb8QQx0tAG1MIdvbY23ntvb","OrderId":"WYVZGAOTV"} 23/07/2024 15:33:18
29 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-669fb10bec94d6.16940887864631","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"6pv4id1742th6o8vxeq9dl2i3"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-669fb10bec94d6.16940887864631"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"r6tYllb8QQx0tAG1MIdvbY23ntvb","OrderId":"WYVZGAOTV"} 23/07/2024 15:33:00
28 253-4640134e2f4c639539cb69db43b801fb Lock resource conflict 22/07/2024 13:02:06
27 246-b154def34ac92f957e55a6c613054952 Lock resource conflict 18/07/2024 20:51:09
26 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-669676a8e91606.40588511148337","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"c2gvvxm0vmdi53132mwb157yp"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-669676a8e91606.40588511148337"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"ExfWApbChtOAUA7bG2S7b2xMxvAA","ProcessorName":"TWINT","ProcessorMessage":"Authorization declined","OrderId":"SDQBUMDWD"} 16/07/2024 15:33:29
25 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-669660002d5880.47583359626108","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"hvytmegjjr2pujhf4nwh38mi3"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-669660002d5880.47583359626108"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"lt0x7bbhWYnISAld33EYbzO308hA","ProcessorName":"TWINT","ProcessorMessage":"Authorization declined","OrderId":"VZHFNAUWR"} 16/07/2024 13:56:48
24 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-66965ff2eb8603.29482119691470","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"hvytmegjjr2pujhf4nwh38mi3"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-66965ff2eb8603.29482119691470"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"lt0x7bbhWYnISAld33EYbzO308hA","ProcessorName":"TWINT","ProcessorMessage":"Authorization declined","OrderId":"VZHFNAUWR"} 16/07/2024 13:56:35
23 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-66965fcae274e6.90398158726069","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"6dti7r37wiajgw6fwn1wva70p"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-66965fcae274e6.90398158726069"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"zhjj1fbnpAEKUAAQ4K9QAUbGpSzb","ProcessorName":"TWINT","ProcessorMessage":"Authorization declined","OrderId":"XENAHOOFX"} 16/07/2024 13:55:55
22 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-66965fc1049287.15407062681969","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"6dti7r37wiajgw6fwn1wva70p"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-66965fc1049287.15407062681969"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"zhjj1fbnpAEKUAAQ4K9QAUbGpSzb","ProcessorName":"TWINT","ProcessorMessage":"Authorization declined","OrderId":"XENAHOOFX"} 16/07/2024 13:55:45
21 236-67ae2b4fc602b5a6e5f31df514102712 Lock resource conflict 15/07/2024 10:24:03
20 218-ff4cac1eae9dee8f378ac98f7a7a61e8 Lock resource conflict 08/07/2024 15:07:41
19 208-3e685e927542822f14185fd753fb3ea2 Lock resource conflict 05/07/2024 12:40:22
18 199-a4659fe8c53babf3d811ea831f6ccb95 Lock resource conflict 03/07/2024 16:32:47
17 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-668560b2f0c590.70362984429139","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"x60di5w879m4t5g40wx18xc4x"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-668560b2f0c590.70362984429139"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"j65p6WbWtxC8vAbldYn3AnMQ0v2A","OrderId":"BMEIUORHV"} 03/07/2024 16:31:15
16 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-668560afa97e79.89813179221093","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"x60di5w879m4t5g40wx18xc4x"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-668560afa97e79.89813179221093"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"j65p6WbWtxC8vAbldYn3AnMQ0v2A","OrderId":"BMEIUORHV"} 03/07/2024 16:31:11
15 188-cda7e597c17c69970562d9158b6647dd Lock resource conflict 28/06/2024 16:55:29
14 182-bc2440a6c90a3f1266c0ef6439af18e2 Lock resource conflict 27/06/2024 15:49:34
13 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-667b2f72185154.78977672619204","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"j81ayc8cgb0ne6g7jcbxaxlfi"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-667b2f72185154.78977672619204"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_ABORTED","ErrorMessage":"Transaction aborted","TransactionId":"QWOj4dA6rbCAUA41GzpdAY9AO9zA","OrderId":"QXWLSOTDR"} 25/06/2024 22:58:26
12 175-524d642f66a9ab58c11210595a4d7fc8 Lock resource conflict 25/06/2024 22:58:26
11 173-246efe0638e3817c895bae315af9960f Lock resource conflict 25/06/2024 17:37:44
10 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-667582acd02045.29013244882970","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"1avunhh10m13kt7vsfi3p7vli"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-667582acd02045.29013244882970"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"xO3tWIAWdGdzvA6M71KEbdUxdQGA","OrderId":"BFLPNIRSD"} 21/06/2024 15:39:57
9 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-6675829ce61fd3.69451742764436","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"1avunhh10m13kt7vsfi3p7vli"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-6675829ce61fd3.69451742764436"},"Behavior":"DO_NOT_RETRY","ErrorName":"3DS_AUTHENTICATION_FAILED","ErrorMessage":"3D-Secure authentication failed","TransactionId":"xO3tWIAWdGdzvA6M71KEbdUxdQGA","OrderId":"BFLPNIRSD"} 21/06/2024 15:39:41
8 140-77e809bd7cdba0082e174254d6a4cd96 Lock resource conflict 19/06/2024 14:17:35
7 127-85e4949a11821db8ae6fd011d83d0342 Lock resource conflict 16/06/2024 15:53:50
6 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-666b3b67c0fe60.71387891907854","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"tb8wdmppw792xx6fr680jyui7"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-666b3b67c0fe60.71387891907854"},"Behavior":"RETRY_LATER","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"G1CtdYblplYhUA4f90G6AAEGjfSA","ErrorDetail":["Issuer cannot approve at this time, try again later"],"ProcessorName":"Mastercard Worldline (CH) E-Link","ProcessorResult":"82","ProcessorMessage":"Policy","OrderId":"TLIOPLMMR"} 13/06/2024 20:33:12
5 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-666b3b639e72a1.87189209385842","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"tb8wdmppw792xx6fr680jyui7"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-666b3b639e72a1.87189209385842"},"Behavior":"RETRY_LATER","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"G1CtdYblplYhUA4f90G6AAEGjfSA","ErrorDetail":["Issuer cannot approve at this time, try again later"],"ProcessorName":"Mastercard Worldline (CH) E-Link","ProcessorResult":"82","ProcessorMessage":"Policy","OrderId":"TLIOPLMMR"} 13/06/2024 20:33:07
4 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-666b3af39a63a6.61753269498758","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"va0j4npsequzz4gjm3btmhfso"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-666b3af39a63a6.61753269498758"},"Behavior":"RETRY_LATER","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"Mb8lblbGSC6SSAv6xO66AvIdWS5A","ErrorDetail":["Issuer cannot approve at this time, try again later"],"ProcessorName":"Mastercard Worldline (CH) E-Link","ProcessorResult":"82","ProcessorMessage":"Policy","OrderId":"OQVWYLJDF"} 13/06/2024 20:31:15
3 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-666b3aed8f60b6.95826002440957","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"va0j4npsequzz4gjm3btmhfso"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-666b3aed8f60b6.95826002440957"},"Behavior":"RETRY_LATER","ErrorName":"TRANSACTION_DECLINED","ErrorMessage":"Transaction declined by acquirer","TransactionId":"Mb8lblbGSC6SSAv6xO66AvIdWS5A","ErrorDetail":["Issuer cannot approve at this time, try again later"],"ProcessorName":"Mastercard Worldline (CH) E-Link","ProcessorResult":"82","ProcessorMessage":"Policy","OrderId":"OQVWYLJDF"} 13/06/2024 20:31:09
2 {"RequestHeader":{"SpecVersion":"1.37","CustomerId":"277631","RequestId":"ps-66683d88569990.06556444571938","RetryIndicator":"0","ClientInfo":{"ShopInfo":"PrestaShop_8.1.6:Invertus_1.2.2"}},"Token":"7v1ey3iyk3ju5vmsacjj0m9r3"} Initialize API failed: {"ResponseHeader":{"SpecVersion":"1.37","RequestId":"ps-66683d88569990.06556444571938"},"Behavior":"DO_NOT_RETRY","ErrorName":"TRANSACTION_ABORTED","ErrorMessage":"Transaction aborted","TransactionId":"pYC28OAz0tfQSAj4n0djArn0bI2A","OrderId":"OKPBJHIAN"} 11/06/2024 14:05:28
1 104-d5dadd2c9a2054504a311e55bd312819 Lock resource conflict 11/06/2024 14:05:28
`
@justelis22
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Hi there,

We will check this issue and I will get back to you as soon as more details.

Thank you for your patience!

--
Best Regards,
Invertus Support team.

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@justelis22 @Ahgnar