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lines changed Original file line number Diff line number Diff line change @@ -51,7 +51,18 @@ The logs are located in `/var/log/httpd` which may be useful for troubleshooting
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5252### Gateways unavailable / Beam Logger details not updating
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54- If PVs are visible in R3 then probably the gateway on the control service machine need to be updated.
54+ If there is an issue with the gateway (i.e. Beam status PVs cannot not be found or are showing outdated values)
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56+ ` ssh isissupport@control-svcs `
57+
58+ ` ps -ux -U epics `
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60+ Depending on which gateway you are looking for, please look for the following where \< GATEWAY\> is either gateway_R55, gateway_R80 or gateway_R2.
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62+ ` COMMAND: ../support/gateway/master/bin/linux-x86_64/gateway -pvlist /home/epics/EPICS/gateway/gwsite.pvlist -access /home/epics/EPICS/gateway/gwsite.acf -putlog /home/epics/var/logs/<GATEWAY>/putlog.log `
63+
64+ ` sudo kill -9 <PID> `
65+
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5667## Further Information
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