Not working: Backup and restore of settings and learned word / history data

[les-incompetent]

I'd love to use Heliboard across devices and, so as not having to setup each instance from scratch (I've made custom layout changes, dictionary additions, word shortcuts etc) I thought it would be easy to backup my settings from my phone (primary device) and import those into any additional devices I use - but the settings/custom changes don't come across as expected.

Same if I try to restore the HeliBoard_backup.zip to the same phone I created the backup on (in my case a Galaxy S23) - custom changes don't restore.

To Reproduce
Backup via:
Settings>Advanced>Backup and restore>Backup

Expected behavior
Per features page:
"Backup and restore your settings and learned word / history data"

Screenshots
N/A

App version
2.2

Device:

• Model: Samsung Galaxy S23
• OS: Android 14 (using the manufacturer's OS)

[Helium314]

I just tried with 2.2

1. reset app
2. change some settings
3. backup
4. reset app
5. restore

and had excatly the changes I made.

What's the content of your backup file? It should be 2 json files with your prefereces, and a bunch of other files in subdirectories.

[les-incompetent]

Thanks for taking the time to test and respond.

When I follow the steps you've stated, the app settings restore but custom changes don't.

For example, I have the "~" key set-up so that pressing and holding gives me the option to select the "α" symbol as an alternative.

The backup contains the following files and folders:
preferences.json
protected_preferences.json
blacklists
dicts
unprotected

[Helium314]

I'm able to reproduce this, but it works when restarting the keyboard.
Could you try to close the keyboard by swiping it from recents (or other ways like force stop) after restoring the settings and see whether it works for you too?

[les-incompetent]

That has worked perfectly, all settings AND customisations now appear after restarting/clearing the keyboard from recents!

Thank you!