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Your device pid (310c) is unknown to this tool. It was tested against these pids: 0x290a, 0x281a, 0x300a, and 0x310b
In any case, if you know that your device uses the same RK protocol, you can make the tool support it. You simply need to add a new line after this one:
I needed to add the USB ID for the RK3128
ID 2207:310c
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