diff --git a/content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._es.md b/content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._es.md index b076a3443..4fda6bb37 100644 --- a/content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._es.md +++ b/content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._es.md @@ -1,28 +1,28 @@ --- -title: Issues with verifying your identity in person -meta_title: Issues with verifying your identity in person +title: Problemas con la verificación de su identidad en persona +meta_title: Problemas con la verificación de su identidad en persona child: true order: 2 permalink: /es/help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person/ --- -## I received an email from Login.gov, but I did not attempt to verify my identity at a Post Office +## Recibí un correo electrónico de Login.gov, pero no intenté verificar mi identidad en una oficina de correos -Sign into your Login.gov account and [change your password immediately](/es/help/manage-your-account/change-your-password/). If you’d like, you can also [delete your account](/es/help/manage-your-account/delete-your-account/). +Inicie sesión en su cuenta de Login.gov y [cambie su contraseña de inmediato](/es/help/manage-your-account/change-your-password/). Si lo desea, también puede [eliminar su cuenta](/es/help/manage-your-account/delete-your-account/). -## I received an unsuccessful email result after going to the Post Office +## Recibí un correo electrónico acerca de un resultado fallido después de ir a la oficina de correos - * Try to verify your identity again, either online or in person. Your state-issued ID or driver’s license must not be expired. We do not currently accept any other forms of identification. - * Contact the partner agency’s help center for support. + * Intente verificar su identidad de nuevo, ya sea en línea o en persona. Su licencia de conducir o identificación emitida por el estado no debe estar vencida. Por ahora, no aceptamos ningún otro tipo de identificación. + * Póngase en contacto con el centro de ayuda de la agencia asociada. -## I didn’t receive any emails from Login.gov after going to the Post Office +## No recibí ningún correo electrónico de Login.gov después de ir a la oficina de correos - * You'll get an email within 24 hours of visiting a Post Office. We'll tell you if your identity verification was successful or unsuccessful. Check your email for a message from no-reply@login.gov. - * [Contact Login.gov customer support](/es/contact/) if you have not received an email after 24 hours. + * En las 24 horas siguientes a su visita a la oficina de correos, recibirá un correo electrónico para informarle si se logró o no su verificación de identidad. Busque un mensaje de no-reply@login.gov en su correo electrónico. + * Si no recibe un correo electrónico en las 24 horas siguientes, [contacte con la atención al cliente de Login.gov](/es/contact/). -## I’m having a problem with my barcode +## Tengo problemas con mi código de barras -Your barcode will not work at the Post Office if: - * You reset your password before visiting a Post Office. We strongly encourage you to always save your password and Personal Key in a secure location. - * Your deadline to visit a Post Office has passed. We cancel barcodes after 30 days to protect your personal data. - -You’ll have to restart the process to verify your identity from the beginning. If you verify in person, you will receive a new barcode and deadline to visit a Post Office. +Su código de barras no funcionará en la oficina de correos si: + * Restableció su contraseña antes de acudir a la oficina de correos. Le recomendamos decididamente que guarde siempre su contraseña y su clave personal en un lugar seguro. + * Venció su plazo para hacer la verificación en la oficina de correos. Cancelamos los códigos de barras al cabo de 30 días para proteger sus datos personales. + +Tendrá que volver a iniciar el proceso de verificación de su identidad desde el principio. Si hace la verificación en persona, recibirá un código de barras nuevo y otra fecha límite para acudir a la oficina de correos. diff --git a/content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._fr.md b/content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._fr.md index 1ecc41fcf..19d33a41a 100644 --- a/content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._fr.md +++ b/content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._fr.md @@ -1,28 +1,29 @@ --- -title: Issues with verifying your identity in person -meta_title: Issues with verifying your identity in person +title: Problèmes rencontrés pour confirmer votre identité en personne +meta_title: Problèmes rencontrés pour confirmer votre identité en personne child: true order: 2 permalink: /fr/help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person/ --- -## I received an email from Login.gov, but I did not attempt to verify my identity at a Post Office +## J'ai reçu un e-mail de Login.gov mais je n'ai pas cherché à confirmer mon identité dans un bureau de poste -Sign into your Login.gov account and [change your password immediately](/fr/help/manage-your-account/change-your-password/). If you’d like, you can also [delete your account](/fr/help/manage-your-account/delete-your-account/). +Connectez-vous à votre compte Login.gov et [changez votre mot de passe immédiatement](/fr/help/manage-your-account/change-your-password/). Si vous le souhaitez, vous pouvez également [supprimer votre compte](/fr/help/manage-your-account/delete-your-account/). -## I received an unsuccessful email result after going to the Post Office - * Try to verify your identity again, either online or in person. Your state-issued ID or driver’s license must not be expired. We do not currently accept any other forms of identification. - * Contact the partner agency’s help center for support. +## J'ai reçu un e-mail annonçant l’échec de la confirmation de mon identité après m'être rendu au bureau de poste -## I didn’t receive any emails from Login.gov after going to the Post Office + * Essayez de confirmer à nouveau votre identité, en ligne ou en personne. Votre carte d’identité ou permis de conduire délivré par un État ne doit pas être périmé. Nous n’acceptons actuellement aucune autre pièce d’identité. + * Prenez contact avec le centre d’assistance de l’organisme partenaire pour obtenir de l’aide. - * You'll get an email within 24 hours of visiting a Post Office. We'll tell you if your identity verification was successful or unsuccessful. Check your email for a message from no-reply@login.gov. - * [Contact Login.gov customer support](/fr/contact/) if you have not received an email after 24 hours. +## Je n’ai pas reçu d'e-mail de Login.gov après m’être rendu au bureau de poste -## I’m having a problem with my barcode + * Vous recevrez un e-mail dans les 24 heures suivant votre visite dans un bureau de poste. Nous vous informerons si votre vérification d’identité a réussi ou échoué. Vérifiez dans votre messagerie si vous avez reçu un message de l’adresse no-reply@login.gov. + * [Contactez le service clientèle de Login.gov](/fr/contact/) si vous n'avez pas reçu d'e-mail au bout de 24 heures. -Your barcode will not work at the Post Office if: - * You reset your password before visiting a Post Office. We strongly encourage you to always save your password and Personal Key in a secure location. - * Your deadline to visit a Post Office has passed. We cancel barcodes after 30 days to protect your personal data. +## J’ai un problème avec mon code-barres -You’ll have to restart the process to verify your identity from the beginning. If you verify in person, you will receive a new barcode and deadline to visit a Post Office. +Votre code-barres ne fonctionnera pas au bureau de poste si : + * Vous réinitialisez votre mot de passe avant de vous rendre dans un bureau de poste. Nous vous encourageons vivement à toujours conserver votre mot de passe et clé personnelle en lieu sûr. + * La date limite pour vous rendre dans un bureau de poste est dépassée. Nous annulons automatiquement les codes-barres au bout de 30 jours afin de protéger vos données personnelles. + +Vous devrez recommencer la procédure de vérification d'identité depuis le début. Si vous choisissez de confirmer votre identité en personne, vous recevrez un nouveau code-barres et une date limite pour vous rendre au bureau de poste. diff --git a/content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._zh.md b/content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._zh.md index 745d7c9b2..0c94813c6 100644 --- a/content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._zh.md +++ b/content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._zh.md @@ -1,28 +1,28 @@ --- -title: Issues with verifying your identity in person -meta_title: Issues with verifying your identity in person +title: 亲身验证身份相关问题 +meta_title: 亲身验证身份相关问题 child: true order: 2 permalink: /zh/help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person/ --- -## I received an email from Login.gov, but I did not attempt to verify my identity at a Post Office +## 我收到了一封来自Login.gov的电邮，但我并没有想去邮局验证身份 -Sign into your Login.gov account and [change your password immediately](/zh/help/manage-your-account/change-your-password/). If you’d like, you can also [delete your account](/zh/help/manage-your-account/delete-your-account/). +请登录你的Login.gov账户并[立即更改你的密码](/zh/help/manage-your-account/change-your-password/)。如果你愿意，也可以[删除你的账户](/zh/help/manage-your-account/delete-your-account/)。 -## I received an unsuccessful email result after going to the Post Office +## 我去邮局后收到了一封结果未成功的电邮 - * Try to verify your identity again, either online or in person. Your state-issued ID or driver’s license must not be expired. We do not currently accept any other forms of identification. - * Contact the partner agency’s help center for support. + * 请再次在网上或亲身去验证你的身份。你的州颁发的身份证件或驾照必须是没过期的。我们目前不接受任何其他形式的身份证件。 + * 联系合作伙伴机构的帮助中心寻求支持。 -## I didn’t receive any emails from Login.gov after going to the Post Office +## 我去邮局后未收到任何来自Login.gov的电邮 - * You'll get an email within 24 hours of visiting a Post Office. We'll tell you if your identity verification was successful or unsuccessful. Check your email for a message from no-reply@login.gov. - * [Contact Login.gov customer support](/zh/contact/) if you have not received an email after 24 hours. + * 你去邮局后24小时内会收到一封电邮。我们会告诉你，你身份验证是否成功。检查你的电邮中是否有来自no-reply@login.gov的一则信息。 + * 如果24小时后你还没有收到电邮，请[联系Login.gov客户支持](/zh/contact/)。 -## I’m having a problem with my barcode +## 我的条形码有问题 -Your barcode will not work at the Post Office if: - * You reset your password before visiting a Post Office. We strongly encourage you to always save your password and Personal Key in a secure location. - * Your deadline to visit a Post Office has passed. We cancel barcodes after 30 days to protect your personal data. - -You’ll have to restart the process to verify your identity from the beginning. If you verify in person, you will receive a new barcode and deadline to visit a Post Office. +如果有以下情况，你的条形码在邮局是不能使用的： + * 你去邮局前重设了你的密码我们强烈鼓励你永远都把密码和个人密钥存放在一个安全的地方。 + * 你去邮局的截止日期已过。为了保护你的个人数据，我们会在 30 天后把条形码作废。 + +你必须重新从头开始身份验证流程。如果你亲身验证身份，会收到一个条形码和去邮局的截止日期。